Customer did not leave a comment.
AMERY S
Customer Reviews for Hoover Encore Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly service
Cecily NI ordered 2 dozen pads but they weren’t there and a dolly was on my bill that I didn’t ask for. I really need we the moving pads!!!!!!
Kimberly WI was sent to two different locations before I made it to this one. The two locations were abandoned, broke down houses in the middle of nowhere, and I had to go an hour out of my way just to get this truck. I should have it never been sent to the second house that was a abandon and not a U-Haul rental place and I should have been told originally to go to this location instead of the first two
Kelsey DCharged for 2 days versus my one requested. App experience was absolutely awful.
Dale ETraining for people to close out rentals when issues with the website and app occur. Had to wait two days before my tickets was closed out.
Lyndell MHorrible place, nobody there to help you with pick up. Customer service the worst.
Illia TThey don’t even keep the Utility Dolly that the app let me reserve. She didn’t even offer to find me one. They close the U-Haul computer at 3:00pm on Friday and don’t reopen until Monday
MICHAEL MExcellent service. Fast and easy
Cecily NWe couldn't tell it was an Uhaul location. Wasn't marked well and only had 1 other truck around back. On duty personnel could not accept our return.
Debi BHave the truck there on time and as contracted. Give the $50 reward when not there on time as promised. Pickup time was 3:00 for 10' truck. No truck in site. Lady in the store was able to get new paperwork for a van within 10-15 minutes. (Van fit my needs better). Was clean by U-haul standards, not by Enterprise standards. "Oil Change Required" displayed the whole time I had it.
David PCece was very helpful and explained to me everything.
Rachel MQuick and easy drop off
aala jReduce your weekend rate.
Godwin MWas after hours but the receipt came just in time
CRISTIANO BWhen I picked up the vehicle I requested that the safe move coverage be removed from the contract. The agent told me that she would take it off when the vehicle was returned. Upon returning the vehicle there was no-one to speak to about the issue and I received a receipt via e-mail which included $42 for the safe move coverage. The receipt that I received showed a net payment of $157.97 but my credit card was charged $163.33. Next time I'll try Ryder or another rental service!!!
Robbin PReduce your weekend rate
Godwin MThe people were great and the vehicle was clean and in great shape. They even let me keep it for a little while extra.
Lance WReduce the weekend Rate
Godwin MYour rate per.mile is too high
Godwin M126$ for renting only 8 hours is ridiculous
Terrell NBetter Communication and information with the clients to make sure the equipment is available and can be picked up at the time the schedule time of arrival
QUATEZ WI feel the process went good but when I went to the counter to receive my keys after completing the check-in through app, the guy at the counter tried to tell me their system was down. It upset me because I feel the only reason he said that was because he stereotyped me not realizing I already went through the app. Luckily I had already done it thru the app with U-Haul, knew the vehicle was available, knew he was lying so I refused to leave and told him I would wait til his system came back up Or for the $50 bucks from the guarantee. I walked to the back saw van was there came back in and Low and behold he hands me the keys. If I went to him directly to rent he wouldn't have rented to me cus he's a stereotypical a-hole. Those 5 stars is for the U-Haul app process.
Renea Wsend more info when you are changing locations, not just a text with an address I also rented a dolly and it was not there and they did not have any and there was no communication beforehand to get another one somewhere
Zae BMy rental was not returned into the system when I returned it. It was not until the next day after I received a “not returned uhaul equipment” email and called that it was returned.
Monica MExcellent service
Cecily NExcellent customer service. Cece helped a great deal
Rachel MExcellent service
CECILY Neverything was okay...
HUGO AHoover Encore Citgo 3651 Lorna Rd Hoover, AL 35216 Above location is UNSAFE for a 24/7 drop location. I dropped off at 7:00 PM Monday night. Totally UNACCEPTABLE, I WAS SCARED FOR MY LIFE!!!!!!!! I TRULY BELIEVED I WAS GOING TO BE EITHER KIDNAPPED OR MURDERED!!!!!!!!!!!!!!!!!!!!!!!!! THE PARKING/DROP OFF AREA WAS UNLIT, OFF THE MAIN ROAD, NO SIGNS INDICATING U-HAUL LOCATION, NO DROPBOX INDICATOR. Worker "Lee' in the store was rude, could not be bothered to get off his phone long enough to to help or to say thank you when I returned the key. U-haul needs GUIDELINES for their locations that are participating in this program. THIS IS UNACCEPTABLE AND NEGLIGENCE ON U-HAUL CORPORATION. THIS IS TOTALLY UNACCEPTABLE AND I AM STILL SHAKEN FROM MY DROP OFF EXPERIENCE. I WAS SCARED FOR MY LIFE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
KIMBLEY LUnfortunately, the truck was infested with ants. Ants were coming out of the vents, they were on the dashboard, all over the driver's door & seat while I was driving the vehicle. I wasn't pleased with at all. I got bitten by ants but other than that, everything was good.
Avionna LNo hassle. Online check In and check out was a breeze. A good rental experience.
Keith SThe new employee at the Citgo on Lorna Rd is not to blame. He's new. He didn't know how to assist me because he wasn't trained by whomever should have prepared him. Also, none of the equipment was on the truck that I ordered which resulted in me having to waste gas in the truck to drive to another location to get the equipment I needed. This wasted 2 whole hours of my time as well on a day when we were moving to a new house and had a ton of work to do.
Tara JWe got a 24ft truck instead of the 10ft we ordered. They never let us know they were out of the 10ft. They kept saying it was an upgrade but it was twice the gas and we were not able to get it into the moving space. I spent hours on hood or being transferred for two days and lost a lot of packing time so our move was delayed.
John TIt is a drop off on the side of a gas station. They parked in the through area so it was a bit tough to back a trailer in while blocking the road. Otherwise using the app was great. I went inside and told them I dropped off and they seemed surprised it let them know.
Kurt VAir conditioning to original vehicle did not work so we got a free upgrade. Very efficient and cordial to replace our original reservation
John PI wasted a whole trying to get the truck. Checking in was awful and very difficult. Never again!
Takohya GOnly issue was with online rental and contacting Uhaul for changes. Location and every employee and phone representative were professional, pleasant, helpful and on task. Online rental was confusing and tedious. Phone contact was a long wait. Otherwise an excellent experience. Will certainly use again
Cherry NVery good
mitul pExcellent service
CECILY NFirst my reservation was transferred to another location with no notification after she was able to pull it back to where it was supposed to be originally my dolly wasn’t there I had to drive 30min away to get one from another location
Sonya JThe vehicle wasn’t completely cleaned out, but no big deal. Overall the 15’ truck was excellent and I didn’t have any issues. I pulled a car from Birmingham, AL to Ocean Township, NJ. Everything worked great. It would be great for u-haul to equip the tow trailers with electric winch.
Troy FTruck was very dirt, moving pads were pitiful (dirty). May not be the location's fault but the equipment needed some attention. When you applied brakes, it darted left to right. Very unsafe for the average driver. Luckily, I have driven commercially and it startled me, but I was able to control and make it safely back home.
John BVery good experience
ROBERT WThe pick up experience was good. I was disappointed in the fact I called the local number of a rental location on 31 and asked them to Confirm my pick up location as I had a tight window. I am sure it was a reservation center and not the location as I think back. He assured me they had the exact equipment at this location. When I showed up they said they did not have it and sent me to a different location.
Michell HExcellent service
CECILY NToo small and not very clean or inviting. I had a horrible experience with UHAUL this time.
raven dCould not gas up there because the patrons at the pumps lingered without buying gas.
RUTH VNone
Earl TAttendant was not friendly at all.. was almost down right rude when picking up the truck... I then brought the truck back early as I usually do.... however was not made aware there was no drop box so after moving for 3 days... I had to take the key back the next morning... Same Attendant.. I asked if I could have possibly missed the drop box or if there just wasn't one... she simply answered.. "NO"... not even an .. "I'm sorry for the inconvenience".... Thank or kiss my ass...... At the VERY least she could have said at pickedup....."if you happen to return early, there is no dropbox"....... At 1:30 in the morning was not willing to leave the passenger door unlocked... and drop key in the floor which is what the 800 number associated said that's what people do sometimes... I asked if I would be held responsible for the truck if I did that... she replied.. "I cannot confirm nor deny that"... so I didn't... even after having proof I had returned the damn truck... I was so exhausted at that time and completely overwhelmed and frustrated over the whole experience with u-haul, I'm not sure I will use you again at this time... I've used u-haul for several years and had very good experience each time... This one just pushed ALL my buttons... As you can probably tell, the wrong buttons. However the people at the 800 number that I had to call a few times were very friendly, helpful and pretty informed with the issues I had. I am VERY unhappy and disappointed with the experience this time... Thank you for your time Brenda Chappell
BRENDA CNo issues. Convenient location.
ELBERT MI opted for contactless pickup before open time, but upon arrival I had to wait until open time.
BOOKER T2 👍
RONNIE MGreat. Use them all the time 👏👏
SHARON CExcellent service
CECILY NThe online checking process was a bit odd. The check out was much more linear and logical.
Keith S