Customer Reviews for Hope Janitorial & Foodservice Supplies LLC
(U-Haul Neighborhood Dealer)

346 reviews

760 CR 437   Cullman, AL 35055

(256) 734-0794

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 734-0794

760 CR 437
Cullman, AL 35055

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Easy return

ELIZABETH G. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Can't think of anything

Jerry D. 
Rating:
4.0

I experienced a problem during the pickup process that caused unneeded stress. For the alternate contact, it should've said they would be calling immediately. And it didn't let me list anyone noted as a driver, which is kind of dumb. So overall, this approval process was pretty ridiculous but the entire trip afterwards and the return process was a breeze. Thanks.

Braton N. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Lady who checked me in was awesome. Very friendly and efficient.

ELIZABETH G. 
Rating:
5.0

Customer did not leave a comment.

LORENZO B. 
Rating:
3.0

Our return was scheduled on a Sunday. Which was fine, we did it online. At least the dolly. THEN the website wasn't accepting our return on our 15 foot truck following RIGHT AFTER. So...we drove home, got ANOTHER cell phone, and magically that worked. However, because it was late by about 30 mins because of this...they KEPT my $60 of our $100 deposit! During normal business hours we proceeded to collect our deposit refund, which was incorrect, hoping they could fix it. The store associate said I would have to call customer service....IM BEYOND IRRITATED!

Justin R. 
Rating:
5.0

They let me pick it up at close of business on friday so I could get started early saturday and not have to wait till they opened, so got finished by noon before the heat came out.. First time renting the van. Had plenty of room inside for what I needed to move.

Robert L. 
Rating:
5.0

Great customer service: The staff was extremely helpful and even tried to help me find a closer storage unit. The truck they had was pretty beat up on the outside, and the cab smelled funny, but the inside of the back was clean and well maintained.

James P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

no dollies ether. didn't even know what a furniture dolly was

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

Kelley R. 
Rating:
5.0

Customer did not leave a comment.

Ava W. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

This location has been always great for my rental needs

Clive G. 
Rating:
5.0

Staff very friendly and helpful

Suzette B. 
Rating:
5.0

Truck was great and the attendant, thanks

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Good service

JONATHAN S. 
Rating:
4.0

The first u haul dealer I tried to use sucked . They where incompetent. Made me give all my information more than ten times confirmed I had a car reservation. I drove eight hours for them to tell me to go somewhere else. Bad information and run around. I almost didn't get one at all !

Patrick D. 
Rating:
5.0

Ok

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Ve r y good experience! , Highly recommend this location.

Ginger F. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

This is my third time renting from this location, and I'm always greeted by cheerful staff/owners. It's a pleasure doing business with y'all

Ivan D. 
Rating:
2.0

The reservation process was a huge hassle finding the location of the truck was even more of a hassle you need to figure out how to make it simple for people to use your online registration

BRIANNE S. 
Rating:
3.0

Just make sure the return online is working properly. I was completely stressed out and emotional by the time I left there. I was working on it over an hour and then had to call Uhaul service center to get help.

Karen S. 
Rating:
5.0

Just wanted to give praise to this location, especially after the fiasco I experienced at the Hanceville/Dodge City Location a little over a month ago. If I had to rent a truck or trailer again, and the only choice was Hanceville/Dodge City, I would rather leave all my belongings behind.

Ivan D. 
Rating:
5.0

Customer did not leave a comment.

Rocco O. 
Rating:
3.0

Have help loading the trailer onto the truck, as well as help backing up to the trailer.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Always friendly and great to work with!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

GENE B. 
Rating:
2.0

I was not sent a code to unlock the box that contained the key and spent almost 2 hrs on the phone trying to get a key. This put me behind with my moving . i feel someone at this location or uhaul itself failed I feel

Jaimie B. 
Rating:
3.0

Providing the most convenient location to pick up and to drop off. We had to find them on our own as the ones scheduled we're too far away. Thanks!

Paul P. 
Rating:
5.0

Update records i was told this location did not have a transporter they that had 3 that I seen i wouldn't have known this if I hadn't called myself from Ohio 800uhaul wanted to send me 2 more hrs south

gary H. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

I dropped off on Sunday. The location was closed. I was required to use the online process. The camera portion would not work (it asked me to take pic, then would not ever correctly open my camera to actually take the pic. As result, I had to stay at the location while I called customer service to figure it out. I was on hold for an agent for 20 min. (Sunday morning about 10 am). Otherwise, easy experience.

paul Z. 
Rating:
5.0

Customer service at this location was fantastic.... i was in and out in just a few minutes !

John D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Very quick and easy to pick up and drop off. Large location easy in and out!

walter P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Nothing. They were perfect.

Marvin H. 
Rating:
5.0

Great wxperience.2

Roland C. 
Rating:
5.0

Excellent customer service. Easy check-in. Friendly, helpful, professional.

DALE ALAN T. 
Rating:
5.0

Very well organized location. Easy parking and very clean looking uhaul equipment.

Justin T. 
Rating:
5.0

The brakes were a bit squeaky and I ran a red light because of could not stop in time (going downhill and light turned just as I got there) there was an air freshener that gave my nose and throat a chemical burn and I coughed so much I have laryngitis, otherwise ok experience. Very expensive.

Leigh S. 
Rating:
5.0

They were great people and very nice 👍

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Abbey R. 
Rating:
4.0

Customer did not leave a comment.

Barton B. 
Rating:
5.0

Customer did not leave a comment.

Shelby W. 
Rating:
3.0

I reserved a 15 ft truck and was given a 20ft at no extra cost, except the gas for a bigger truck that was half empty. They had a week to get me the correct size and the cost of the gas for the bigger truck was a huge deal.

SUELLEN H. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
1.0

Hope Janitorial services overcharged me $400 I waited 5 days to get my credit back and they still haven't done it. I've called my bank to have the charges disputed and I have left negative reviews on Google, Facebook and if I can find anywhere else I will leave other reviews. They have thrown me into a financial hardship and their response to me was we can't do anything call Uhaul. Very unprofessional.

Candace B. 
Rating:
3.0

My only complaint is the drop off location ... I never got a location drop off I said I would drop off in Hartselle and then I never got a location I called stayed on hold 25 minutes then they gave me another number to call then they tried to give me another number and told me drop off was in cullman when I had on my contract to drop off in Hartselle .. cause me more stress on a day that was already stressful.. Get to the location and they are closed had to call once again they said I had to create a account then still would not let me check in.then today I get charged 20.00 more ... i don't understand why.. I am rating ave because I did not speak with anyone at the location because they was closed

Carla M. 
Rating:
5.0

The location that we rented from was excellent. The truck that we rented needs a new battery and barely cranked. The box had a hand truck and blankets for rent in the back. I was very angry to find these in my way. I rented the entire box truck and expect to be able to use the entire truck without Uhaul's rental items in the way. They were in the way of our stuff and and in the way of walking in and out of the truck.

JASON K. 
Rating:
5.0

Easy , speedy, Friendly pickup

Shonda P. 
Rating:
3.0

Allow drive mileage to pick up truck if not at requested location

DAQUARI B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

The business had already closed. We dropped off the key and left.

Wendell M. 
Rating:
4.0

When I rented the trailer , I told theM where I was going and where I needed to drop it off. I was sent a text that afternoon where to drop it off. That location was over 2 hours away from where I was. I had to call U- Haul to ask where to drop off and I had to look up the locations, instead of them knowing where the locations were. The salesperson was nice, but I had to do all of the work.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Judith C. 
Rating:
1.0

How you treat your customers.

Charles T. 
Rating:
5.0

Nothing ??

Gudelia P. 
Rating:
5.0

All good

Mike K. 
Rating:
3.0

I made a reservation for a truck in Tuscaloosa. I was driving 8 hours from Cincinnati to move my daughter out of College and to drive her to Denver when U Haul called me in Nashville to let me know they did not have a truck. The first excuse was there was something wrong with the truck I was renting. The next excuse was that it was a busy weekend and there were a lot of College students moving which told me the first reason was not true and they overbooked. I was given the option to pick another truck up 37 miles away. This would have added 2 additional hours to a twenty hour drive. We needed to get to Denver in two days. So we would have been delayed two hours loading the truck. Totally in acceptable. I will use Penske over U Haul again

Lori W. 
Rating:
5.0

Customer did not leave a comment.

leigh D. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

Wade M. 
Rating:
5.0

Customer did not leave a comment.

Madison C. 
Rating:
3.0

The web check in did not work. I had to call the next morning to make sure they found the trailer I dropped off after hours.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
3.0

The lady that checked us in was a bit rude, unfriendly, acted as if we were bothering her. However, the other lady that took us to the truck we rented, was nice and polite.

Cynthia R. 
Rating:
3.0

The only issue is that when booking it said we could drop off 24 hrs but when we got there it said there was a $20 convenience fee if we dropped it off after business hours.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Eva P. 
Rating:
1.0

I know the gas needle was where it was supposed to be when I dropped it off, my bad for not taking a picture , I know it's only $5 but that's crooked so I would not recommend anybody

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Caleb W. 
Rating:
5.0

Customer did not leave a comment.

Tammy A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Lady worked to fix an issue from the reserve, very kind, clean, and even helped me save about $30. If I rent a U-Haul again, I will be sure to use this location.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

HT S. 
Rating:
5.0

I had difficulties with the website to do an after-hours turn in. It worked out, but I'd like to suggest finding an alternative. Two points. Not everyone has a smartphone and the process doesn't lend itself to easy work (I didn't know it had to be completed on site, for example). I was lucky in that the lady I spoke to on the 800 number took care of me and it worked out, but relying on someone having a smart phone or, in my case, having it working right (which mine didn't that day) creates a very real possibility of some added charges that really wouldn't be fair. Just my thoughts.

dan F. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
3.0

Brought the truck back on 1/2 tank as it had been when we picked it up. The girl at the desk didn't want to go out and look at it while I was there and then I get an email saying it wasn't on 1/2 tank and charged me $11 for fuel! I guess the only way to eliminate that will be to insist the receiver look at it and return it with more fuel than it was picked up at.

William M. 
Rating:
4.0

Customer did not leave a comment.

Eva P. 
No reviews have been submitted for this location.

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