Customer Reviews for Horizon Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Horizon Storage

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Katie M.
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ROBERT H B.
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Cody P.
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JOHN W.
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Jerry L.
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Staff was great!

Lauri A E.
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Donald R.
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We are trying to get a refund because the car hauler was too little what can I do ???

CATHY L.
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Have a full tank of gas when the truck is picked up.

Anne M.
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Nice facility.

John F.
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Incredible. I am moving out of my ex's house and was in a big bind. I got a truck, a storage unit and help moving all in one place the same day! Thanks to Louise and Brittany.

Doug B.
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Lekita B.
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They advertise 19.95 but my bill was $72? What the hell.

Steve B.
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Staff was helpful & courteous. Only reason I couldn't give a 5-star rating is because I had been told while making the reservation over the phone that I would only be charged the rental price for a 10-ft truck since there were no 10-ft trucks available when I needed one...instead I had to rent a 17-ft truck and was charged full-price for the rental.

Pat R.
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Carl T.
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Richard B.
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chastity D.
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If you are dropping off after hours for a larger rental in their front parking lot area is tight. But the building and outside area was very well maintained.

Amy D.
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The customer service of the lady at this location was fantastic!! She was very knowledgeable and very helpful!! Thank you for making my experience in renting an intown truck nice!!

PAULA B.
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Sandeep P.
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Dwan T.
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Crystal O.
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I would suggest the main call center connect with the rental agencies about their equipment in stock. We reserved an appliance dolly and Horizions didn't have one. It wasn't their fault. All and all it was a pleasant experience with them.

nancy H.
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Everything was perfect! Louise accomadated us when we had to change our day too!

Robin C.
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Kenneth H.
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Hope D.
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Charles J.
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Jeremy C.
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Louise was WONDERFUL to work with, incredibly knowledgable and extremely kind. She made my experience seamless which was so helpful because moving has a stress of its own. I definitely choose Horizon Storage to be the ONLY place in Shelbyville I will rent my U-Haul trucks from.

LISA L.
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The office was closed and there weren't clear instructions on how to turn in the uhaul. The drop off location was closed on Sunday also so now I am being charged for an extra day and after hours fee.

Mark M.
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Nothing comes to mind. Was well taken care of by all the staff.

Robert M.
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Do what you been doing. It was great doing business with all the crew

Gary C.
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There was some confusion that came with the rental face to face conversation about insurance and what was requested from online check in. They also boosted a Military discount that I never received. Over all the truck ran great and we no issues moving.

BRUCE R.
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Alan C.
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Steve C.
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Jesse G.
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Timothy M.
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JENNIFER D.
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Louise from horizon storage was very helpful & friendly!

JOHN I.
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Lillian P.
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Louise, the office mgr, was very helpful with info and setting up our reservation. Edwina was there to assist us when we picked up our rental on Saturday, May31st, and was an absolute lady! Would definitely recommend the service I received!

Diane S.
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Change attitude of manager

Fred F.
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Location was unmanned due to virus. Fine. BUT, on the phone person could not get it thru his head we needed a manned location. I had no internet with me, no access to one, no smart phone, was not able to give him a password to my e-mail. I carry only a flip phone. My daughter had a smart phone but we were unable to get the info he required. When we finally got thru to a manned location, it went smooth, even tho they were in the midst of painting the facility. Your automated system may work fine 90% of the time, but you have to understand there are occasions when it won't.

John B.
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The staff of horizon goes above and beyond as always, I HIGHLY recommend them for your storage and Uhaul needs - Bosler

ricky B.
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The people at Horizon Storage were so nice and very helpful. I tried the 24/7 service and it was so easy and if you had a problem you could call the U-haul help line.

Alan W.
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jeffrey S.
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The staff was unbelievably helpful and personable.

douglas P.
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Very Very Friendly, helpful, knowledgeable of what was best for me. I will absolutely use them again and recommend them to others.

Martha L.
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Judge I.
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ERIC C.
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Nothing at all. Excellent customer service every time

Diane P.
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Brian A.
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Priscilla P.
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Johnna M.
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Thomas M.
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My experience at this U-Haul was excellent the staff was very helpful in understanding they answered all my questions I would definitely and have actually recommended this U-Haul place to rent their stuff

Vickie L.
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Overall everything was great! Clean storage, phone always answered and helpful. Have already recommended to several of my friends.

Glenn M.
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Nick S.
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Reserved a 17ft box truck! Got there and they didn't have it. Was giving the 20ft truck instead and not charged for it. Problem was that the 17 ft truck was the biggest I could get to fit at the condos. which is why I drove 30 min out of my way to get it. Had to park a good distance away from the condo and move it by hand to the truck very inconvenient and A LOT of unnecessary work for me and the people helping me. Not to mention a bigger truck uses more fuel so an extra cost for me as well. I have used uhaul several times but this was very disappointing

Jose C.
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Peggy R.
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Phyllis B.
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betty T.
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nancy H.
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Louise makes this store top notch!

John B.
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The staff at horizon is always friendly and helpful, they go above and beyond to provide top notch customer service with the uhaul and there storage. I recommend them for all of your needs. J BOSLER

Roddy W.
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Gary D.
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Check in was easy. Drop off was easy due to returning on a Sunday. The vehicle was clean and nearly new.

Marsha D.
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Ordered rental with an Appliance Dolly but not there. Had to rent a two wheeler instead.

Angela P.
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Chris R.
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Kenny S.
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Kevin J.
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Mike P.
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paulette H.
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Kelly H.
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Friendly and helpful service. Very accommodating!

Jim M.
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jerry K.
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Patricia C.
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Disappointed in 2 things, #1 the breaks were going out, and#2 we over filled the gas and weren't offered a money exchange difference,

charles S.
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DIANNE A.
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Sherman K.
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tiffany G.
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sandy R.
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Jason H.
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A#1 Experience!! Great

Mike P.
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Very friendly excellent service!

debra S.
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Brand new truck. Very pleasant and helpful lady who took good care of me. I really appreciated it!

Ann G.
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Staff was very unfriendly ...too preoccupied with other tasks to completely engage with customer. No please or thank yous, insisted I take my one picture of my ID and send via text or email...offered no assistance or solution when I struggled. There are at LEAST 3 other places in town to rent from....I will be choosing another for next rental.

Russell M.
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Maybe enlarge parking lot.

Tom G.
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Would have been easier if the location had been open.

Debbie C.
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nothing. service was great.

Amy B.
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Gregory B.
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Staff was great!

Roger M.
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Norbert P.
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James J.
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linda P.
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Friendly, kind and helpful. All the best small town qualities.

nancy H.
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Louise was extremely professional and so friendly! This was the best haul rental experience we have ever had. I would highly recommend Horizon Storage!

Jim H.
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SHEILA Q.
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ANDREW K.
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Louise was incredibly helpful and accommodating. Excellent and easy service!

Teresa T.
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No reviews have been submitted for this location.

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