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DENIS C
Customer Reviews for Hotel Le Portneuvois
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was ok, equipment was ok but the inside dimensions stated on the U-Haul website for this particular trailer were not accurate. Website said that inside length was 12 feet 3 inches when in fact it was not even 12 feet. It caused some issues for me in terms of finding a way to place the panels I had to transport.
GILBERT MWorse experience ever Like a nightmare!!! Never again Rather pay more but no stress with no incompetent staff or stupid rules that even the staff doesn’t know about.
NICE NThey made me load and unload the equipment that I rented. Ils m'ont obligé à monter et descendre le diable et les couvertures que j'avais loué.
AARON CThe tires were way too worn out, legally speaking they weren't even usable. The breaks were only working in the front two wheels, no breaks at all for the double wheels in the back. The truck was very old and drove poorly. The staff at the counter was unprofessional and didn't even speak French (we're in QC), and they were very unclear about everything regarding the rental. I put the exact same amount of gas there was before I drove the truck and was charged an extra 27$ because they said it wasn't filled enough. It is winter here and that truck was extremely inadequate and dangerous. It was a total disappointment and I ended up having to pay 2x what I was quoted for idk what reason. Plus, the rental place was 45 minutes away, the kms I actually needed the truck for was like 15, but having to drive the truck to my old house and then having to drive it back was ridiculously expensive. I could very much sue you for handing me the keys to such an horribly poorly maintained vehicle.
Liliane DLe service était parfait, le processus de location efficace. À améliorer:effectuer le lavage du véhicule en cabine et dans la boite entre les clients serait bien.
EMILIE GLast one that used that truck spill sticky liquid all over the dash
JEAN-PIERRE GSeulement faire part au client qu'il y a des frais de 89 donc quand tu crois que y'a le kilo à payé et le tarif de 29.99 ben tu fais le saut quand tu voi le 89 de frais de je sais pas quoi en faite donc fait chier
DAVE PPerfect
Julie CLes frais pour la protection de l'environnement ne devrait pas être automatiques. La décision est personnelle à chacun et l"on ne sait même pas ou va cet argent, tout simplement dans vos poches par exemple, et cela peut ne rien à voir avec la protection de l'environnement. Nous payons déjà trop d'impôt à cette fin aux deux gouvernements (Québec et Ottawa).
ROSS WRien tout était parfait
godin jMerci, le personnel est très sympathique
Conrad GThere was 3x news tires, the fourth was pretty used out, bord line in terms of safety regulations. On the road, I noticed that the light connector was glitching. Lights where going out on trailer, had to TAPE the connector for it not to move. Had to stop several times to adjust the connector. Not to practical when driving at night A part from that, the trip Montreal / Trois-Rivieres went pretty smooth.
Richard WPick up and drop off location are not the probleme. The whole uhaul organisation is the probleme. GET CUSTOMER SERVICE AVAILABLE FOR REAL.
Michel BVery good service :)
Carl YPersonnelle très professionnelle !! La dame qui m a répondue était vraiment gentille.
Eric BU-haul App is total crap...When I phoned with questions was given different answers from different people...The whole experience was a nightmare and will never use U-haul again.
Joanne WLa personne ne maitrisait pas du tout le systeme informatique. Elle ne maitrisait pas le francais et nous avons dut appeler la centrale uhaul pour le contrat et partir avec le camion. Je n’étais pas du tout satisfait du service !
Hugo TIt was easy , not complicated and quick. The woman at the desk makes sure you understand everything in the process.
Francois dLa porte était briser et j’ai perdu une valise
Annaelle SNo comments
James PMettre des plus de trailers dans d'autres villages, car c'était un peu loin de chez moi.
Rosalie P