Customer Reviews for House to Home Furnishings LLC
(U-Haul Neighborhood Dealer)

119 reviews

8446 Bellhaven Blvd   Charlotte, NC 28216

(704) 393-2388

Location Hours

  • Mon: 11 am - 3 pm
  • Tue-Sat: 11 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 393-2388

8446 Bellhaven Blvd
Charlotte, NC 28216

Services at this Location:

Location Hours

  • Mon: 11 am - 3 pm
  • Tue-Sat: 11 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stacie K. 
Rating:
5.0

Customer did not leave a comment.

Yeison L. 
Rating:
5.0

Customer did not leave a comment.

Tobin M. 
Rating:
3.0

Customer did not leave a comment.

Kent S. 
Rating:
3.0

When I scheduled online, I left drop off blank because I was moving counties. I realized that once the rep here was helping me, and was told it would be removed, but it was not. Not a big deal or anything but attention to detail for both sides (customer and rep).

Kathleen A. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

LEVISHA W. 
Rating:
1.0

We had the worst experience with U-Haul and will not be using them again

brittany V. 
Rating:
5.0

Nothing. The customer service was awesome. I would rent here again and I would tell family and all of my friends about them.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

khadijah M. 
Rating:
3.0

Customer did not leave a comment.

Shawn K. 
Rating:
3.0

No contact with staff. Parked and did the online turn in. Office is closed Sunday and Monday, but a note on the door said they were closed until Thursday. Online turn in was easy.

JILL T. 
Rating:
4.0

Customer did not leave a comment.

DARRON L. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
3.0

Advise there is a window to pick up equipment. Had a delay in picking up and was on hold for almost an hour before someone could reset the reservation.

Jewel B. 
Rating:
4.0

Truck had musty odor ...air fresher

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Chicobie A. 
Rating:
5.0

Customer did not leave a comment.

LUlS E. 
Rating:
3.0

Have personnel available for drop off and questions.

ANDREA C. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Cortney K. 
Rating:
5.0

Customer did not leave a comment.

Cortney K. 
Rating:
5.0

Customer did not leave a comment.

CORTNEY K. 
Rating:
5.0

Customer did not leave a comment.

Courtney W. 
Rating:
2.0

Customer did not leave a comment.

SHARRON W. 
Rating:
4.0

Customer did not leave a comment.

tracy M. 
Rating:
5.0

Look man, I was in a pinch. My moving company had just canceled on me and I had to get out of my apartment that day. I called around, and found this location with an available truck. They worked to get me a truck on VERY short notice. The guys working at this location (a furniture shop, not the traditional UHaul retail store) were great. Very helpful. I cannot begin to explain just how stressed out I was about the entire ordeal after my movers canceled. The guys at House to Home Furnishings made my life easier. This was an excellent overall experience.

Carl C. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL T. 
Rating:
1.0

Customer did not leave a comment.

CARREE M. 
Rating:
4.0

Customer did not leave a comment.

Greg H. 
Rating:
3.0

- The truck was not cleaned when I got it and I had to sweep it out, but everything else was clean. - The 26' truck had the wrong ramp. It was very short and steep, which made things more difficult. - Seems like kind of a sketchy area to return a truck at night

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
4.0

Customer did not leave a comment.

Lester R. 
Rating:
2.0

Don't force people to haul equipment in the truck that they don't want.

Marion H. 
Rating:
3.0

Staff was very polite but didn't help with hookup of trailer (nor did they appear to have the expertise to do so). They also said they didn't have the dolly I ordered but then I looked inside the trailer and one was there. I'm assuming they never checked trailer when it was returned from prior rental.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

LLOYD T. 
Rating:
4.0

I rented a car trailer. It did not give me any trouble, but it was differently in need of so service. Overall my experience was fine, no problems.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Shannon J. 
Rating:
5.0

Location and service professionals were great at both places, picking up and dropping off the truck and trailer.

RITA D. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie T. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Simple to schedule, pick up and drop off.

REGINA P. 
Rating:
3.0

Impossible to get anyone on phone or live person

Joe T. 
Rating:
3.0

There was no sign up letting you know it was U-Haul representative. Had to drive around for like 10 mins till I had to FaceTime someone else to help me. Also the charges were unrealistic $20.00 a day is what we thought not $40.00.

Jerquel B. 
Rating:
5.0

Customer did not leave a comment.

Deloris M. 
Rating:
4.0

How much you pay

Katherine G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
2.0

The customer service is terrible

DELWIN O. 
Rating:
1.0

Customer did not leave a comment.

Dominque B. 
Rating:
1.0

Poor customer service, he had a don't care attitude, he just stayed inside the store, would not come out to assist the customer with any thing, he did not know what he has available in his inventory

Toan T. 
Rating:
3.0

Be on time with updated link...never received it...so it cost me money

JEFFREY C. 
Rating:
1.0

Did not have printer and did not immediately give me a receipt for returning the equipment.

TANASIA C. 
Rating:
5.0

Customer did not leave a comment.

HOANG C. 
Rating:
2.0

not there when I had an appointment to pick up truck - equipment that I ordered was not there either

SUSANMARIE L. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
2.0

Customer did not leave a comment.

Josef P. 
Rating:
5.0

Nothing

JAKE L. 
Rating:
5.0

Excellent service, fast, & smooth process. This location is the best!!

Diane L. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
5.0

Great customer service. No complaints or suggestions. Thank you.

Rodger T. 
Rating:
5.0

Customer did not leave a comment.

Tavares M. 
Rating:
5.0

Customer did not leave a comment.

Tysha R. 
Rating:
1.0

Long wait even when preorderd online I did not receive my refund I was overcharged!!!!

Brandon P. 
Rating:
4.0

Customer did not leave a comment.

Jamerson G. 
Rating:
4.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Cameo D. 
Rating:
5.0

I had no issues with the location or the uhaul! I would definitely recommend this location to a friend!

Shacora C. 
Rating:
5.0

Customer did not leave a comment.

Tavares M. 
Rating:
4.0

Excellent

David H. 
Rating:
2.0

The truck was disgustingly dirty on the inside. Food and trash in the floor. The location has bad cell phone coverage for AT&T so the app worked horribly. When I spoke with a Uhaul rep on the phone, he was rude and not helpful.

Kyle H. 
Rating:
4.0

Customer did not leave a comment.

Keisha F. 
Rating:
2.0

I requested one way and the store marked my rental as in town. I had friends pick up the trailer so I could continue to pack the truck and they didn't know that the store marked the rental as in town. When I returned it along with the truck in Michigan, the receiving location wasn't able to check the trailer in. Yep had to make calls to uhaul for 2 days to get the matter resolved and the trailer checked in and fees waived. This was very stressful on top of the move across county and it was unnecessary.

Diedra A. 
Rating:
5.0

Nothing.

Vicki L. 
Rating:
5.0

Tavares was fantastic. However, i had to go to three places before him to get this truck, very unorganized at all three locations before this one.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

VICTOR T. 
Rating:
5.0

The experience was great and so was the staff member

OMAR B. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

KENA B. 
Rating:
5.0

No improvements needed from my experience.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Deloris M. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
2.0

Customer did not leave a comment.

Joseph T. 
Rating:
2.0

Hours of operation are way off from online to physical store location. Slowed me down quite a bit not knowing ahead of time by over an hour. Having to download the app and the whole online process took me a lot longer than I would of liked.

Sam H. 
Rating:
5.0

I was first directed by U-Haul to a location on Rozzelles Ferry Rd (Rozzelles Ferry Mini Mart), Charlotte which said they didn't do U-Haul any more, but they had a 5x8 in the parking lot that they said that I could rent, but I found it was full of furniture already, so I left this location looking for another trailer. This was disappointing since I had pre-registered for a trailer a week and a half in advance. In my personal search (since I could not get through to a U-Haul agent on the phone), Suzanne at Mountain Island Storage and the folks at Home to Home Furnishings were very helpful in finding me another trailer. Unfortunately, I had to rent a larger trailer (6 x 12) than I needed, but it was the only one readily available - so I rented it. I did not appreciate the wild goose chase U-Haul sent me on in trying to pick up my prearranged rental.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Wiljan F. 
Rating:
3.0

Customer did not leave a comment.

Melissa R. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Audrey S. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Everything was great. The owner was very friendly and helpful. Thank you.

Annie F. 
Rating:
4.0

Personal was very helpful and made sure I understood where to drop off the equipment. Pleasant personalotu.

Alpha G. 
Rating:
2.0

Site was late opening and they were unprepared for rental. Didn't know what trucks they had or what we'd scheduled. Not all supplies were in the truck and we had to go back to get them -- keeping by-the-hour movers waiting and running up costs. Said he'd waive fees for those, but those needed approval by a district manager at the drop-off location. They didn't approve the waiver.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Rocio M. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Beverly P. 
Rating:
1.0

I was double charged for the rental and charged for a Utility Dolly and Furniture Pads that I did not use or purchase. I am currently trying to contact the location I rented the truck from

Willie S. 
No reviews have been submitted for this location.

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