Customer Reviews for Houston Mini Storage
(U-Haul Neighborhood Dealer)

98 reviews

2514 Gunn Rd   Byron, GA 31008

(478) 654-3158

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(478) 654-3158

2514 Gunn Rd
Byron, GA 31008

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ELMA R. 
Rating:
5.0

Owners were very friendly

CLARK E. 
Rating:
3.0

the trailer had old, dry rotted tires and was missing a tie down bolt. the missing bolt resulted in a quarter inch hole in the side of the trailer. Not good in heavy rain/

Richard M. 
Rating:
5.0

My truck size and pick up location changed multiple times despite making a reservation weeks in advance. I will probably not use uhaul on my next move for these reasons.

CARLA H. 
Rating:
4.0

Manager was nice and helpful, but the tow dolly had been previously damaged (busted fenders, etc). When I pulled up to the office so she could check and take a picture, it was obvious she had not seen it/didn't know it was damaged. It worked fine for me and I made sure to document everything (to avoid getting charged for it), but definitely take a look at the equipment to make sure it works before you sign the paperwork.

Terrence W. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Exceptional service and help from the great lady who helped us. I was impressed with her concern all was right before we drove away. Professional.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

GEORGE N. 
Rating:
5.0

Friendly and helpful peope

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Very content with the return process. The young lady named Rhonda who checked me back in was quick and efficient. We definitely recommend this place of business!

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

The lady who helped us was so kind and friendly! Made our experience great! Thank you!

ELIZABETH G. 
Rating:
5.0

Very professional & helpful staff.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

kevin P. 
Rating:
3.0

The brake lights did not function on the trailer. We took it anyway.

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

kevin P. 
Rating:
4.0

Customer did not leave a comment.

Emelina P. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
1.0

Location is well off the main highway. Driveway if very narrow and gate is at a tough angle to maneuver through. Trailer had the entire front edge covered in grass clippings, the build up from a mover deck, and Taco Bell bags.

Charlie R. 
Rating:
5.0

Great staff at this location and very convenient, clean, secure!!!

SANDRA H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Rhonda did a great job explaining everything to me. I will definitely deal with her again and recommend anyone I know looking to rent to go there and rent from Rhonda!'

Serge D. 
Rating:
5.0

This was the second U-Haul place I stopped at,so they didn't know I was coming. The place in Florence told me to just look up a place and drop it off, well the first place didn't open until noon. That was my fault for not looking at their open up time. I had a motorhome With a car hauler on it looking for a place to return it. When I got to the one where I dropped the trailer, they came out to help me get turned into their place of business. I was very happy with these guys.

Donna S. 
Rating:
3.0

U-Haul was dirty and location did not have items that I reserved prior to pick-up. Truck was poorly maintained and the tires were so poorly aligned and balanced that I could not go over 50MPH without feeling intense bumps. At times I felt like I would break down and any second.

Alex M. 
Rating:
5.0

Great, clean location. Very helpful and sweet lady.

Joel S. 
Rating:
5.0

Make sure you go see Ms. RHONDA for her great hospitality and professionalism.

alva J. 
Rating:
4.0

The lady employee was AaaaMazing! The truck we had was trash though. Please maintain under the hood better. We caught heck with the transmission changing out and straining to get up hills and it was empty! This cause it to use gas quickly as well. The service was great but the equipment was not. It would barely pull a hill and my husband was exhausted by the time we arrived back home from dealing with that truck. ??

Denise S. 
Rating:
4.0

Customer did not leave a comment.

Perry H. 
Rating:
4.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Excellent customer service!

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Kayla W. 
Rating:
5.0

Customer did not leave a comment.

Katrina D. 
Rating:
5.0

Third time using them. Great! Thanks for an easy fast turn in!

Lance E. 
Rating:
5.0

Everything was great.

steven B. 
Rating:
5.0

Easy to rent and return the equipment. I will definately use this location again.

Angela W. 
Rating:
4.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Columbus B. 
Rating:
5.0

Customer did not leave a comment.

Santana M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Everything was fantastic and Ronda is now one of one favorite people! I will definitely continue to rent from this location.

GREG W. 
Rating:
5.0

Pleasant experience with meeting Ronda. She was very nice and helpful. Great personality! The uhal truck ride was very bumpy which made our trip very uncomfortable for us. But, overall the experience was good.

Sylvia M. 
Rating:
5.0

Kelly was very nice and the location was great. You can tell they care for their customers.

Lisa B. 
Rating:
5.0

You good.

Iris A J. 
Rating:
3.0

Turned the truck in at 3:00am. Business was closed

Ginger R. 
Rating:
5.0

Really nice service and very helpful, Ronda gave outstanding services with instructions,

Donald V. 
Rating:
2.0

charge my card when I had topped off gasoline. I brought back the truck with same amount of gas I started with.

Kelvin R. 
Rating:
5.0

Customer did not leave a comment.

Gloria A. 
Rating:
5.0

Customer did not leave a comment.

Monisha D. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
4.0

Dropped off trailer on holiday so no one was there but the site was a secured site and I called next day and they took care of check in and sent me an email to verify and. Close the transaction.

JERRY R. 
Rating:
5.0

Very helpful and friendly personnel. Clean facility. Very impressed!

Emily D. 
Rating:
5.0

Allow for truck pick up on Sundays.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Lance E. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Great job... keep up the good work

Kristy R. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

This is a great place to go the service was outstanding and had a great conversation about the area I moved too. Highly recommendable place for any uhaul needs.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

COLUMBUS B. 
Rating:
5.0

Great job

Kyle B. 
Rating:
5.0

Service was great and staff was friendly and helpful

Roderick R. 
Rating:
5.0

Good folks to deal with. I put them in my contacts list for quick reference next time I need to rent.

Donald M. 
Rating:
5.0

I was contacted in advance and given clear instructions

Joyce Ann E. 
Rating:
5.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

Great helpful service

Columbus B. 
Rating:
5.0

Great rental agents at both pickup and drop off. Website worked well and very easy to use, thanks.

Allan T. 
Rating:
5.0

Customer did not leave a comment.

Columbus B. 
Rating:
4.0

Great customer service, only negative was the booking process with U-Haul. The representative had booked the truck for pick up and return at the same location and later that day I got a call saying they wanted me to drop it off at a different locations. Additionally I was charged for 30 miles and I only drove 20. Since there were less miles driven and I was charged $.99 a mile I would have expected a refund. Please let me know if this is the standard. Thanks, Justin Yuen

Justin Y. 
Rating:
5.0

Every thing was easy and reasonably priced.

Oscar S. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Very friendly

Robert C. 
Rating:
5.0

There was no dollies.

Roger R. 
Rating:
4.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Nothing , very helpful and friendly people

Marshall E. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Uhaul has the worst website ever

Blake H. 
Rating:
5.0

Advertise more at Robins Air Force Base. This is the only place that you can get a storage and a truck all in one location. The employees are great and they bend over backwards to help you. Please tell them thank you.

Mark J. 
Rating:
5.0

The young lady who help me was so nice! This was the best experience I've ever had using U-Haul.

Nicoleon G. 
Rating:
5.0

Excellent service,very helpful. Will recommend them.

Sherrie S. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

The owner of this storage/uhaul place is great! I couldn't ask for better service.

JOSIAH M. 
Rating:
5.0

Kate was excellent !!!

Mark J. 
Rating:
4.0

I did not get the size truck that I ordered. It was smaller than I ordered and did not hold all of my items. I had to use an additional vehicle at an extra cost. Not happy .

Sanford P. 
Rating:
5.0

UHAUL has improved over previous experiences I had several years ago. I did not have to go all over the area to get the Truck...it was at the location I requested.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jhery W. 
Rating:
5.0

Had a great rental from this location at Gunn Rd in Byron, GA. And was helped with everything that I needed. Even after I had a U-Haul reserved for over a week at the Butler, GA location. When I got to Butler they didn't have the U-Haul that was reserved. But Kelly on Gunn Rd rescued me. Gunn Rd highly recommended!

andrew D. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Kelly has been extremely helpful ! She has gone above and beyond on several occasions .

clyde A. 
Rating:
5.0

Kelly is amazing! She helped me last minute and made the process simple, quick and affordable! I would definitely recommend this location for all your storage and moving needs!

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Alecia L. 
Rating:
5.0

Customer did not leave a comment.

COREY B. 
Rating:
5.0

Customer did not leave a comment.

JIM W. 
No reviews have been submitted for this location.

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