Very helpful people.Dennis F.
Hovland's Tire & Oil Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nancy R.
Customer did not leave a comment.Dorothy S.
Customer did not leave a comment.LILA B.
Lubricate the doors on your trailers more. The one I rented was very hard to open and close.JEFFREY N.
Put windshield wipers, also no tred on tiersNick M.
Customer did not leave a comment.casey P.
We were told at the time of getting the uhual if we paid for extra miles they would be reimbursed but when we returned the uhual they said no we are out that money. With us being homeless that money was needed for foodJim R.
Great customer service! Was worried about traveling across country, but the vehicle was in great condition- would definitely use again!Zak A.
Customer did not leave a comment.Jeffrey K.
I was forced to utilize the above location because the location that I made my "reservation" at did not have the truck that I needed. This was explained to me via a phone call 15hrs prior to when I was supposed to pick up the truck. U had to find another truck after the agent that called me hung up on me while I was talking to her. The next agent was very helpful however I will NEVER utilize your company again and I will describe my experience on all social media avenues, also all friends and family will be advised of this ridiculous customer service standards.paul K.
Customer did not leave a comment.Duane R.
Customer did not leave a comment.Kenneth P.
I had to wipe down the seats and cup holders. Sticky and had something spilledamber Y.
Open earlierTHOMAS H.
Customer did not leave a comment.Rita G.
Very Pleased with Service and Equipment.Guy S.
Customer did not leave a comment.Cole J.
Customer did not leave a comment.steven P.
I thought that it was so cool that I rented the exact same truck that my dad rented last week.Meghan S.
Customer did not leave a comment.Apriltarjan F.
Staff was rude and equipment was way over in another location and no one came to assist.Brittany B.
Customer did not leave a comment.Lloyd S.
They helped get hooked up and replaced a clearance light. ThanksWayne S.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Peggy T.
Customer did not leave a comment.Lois T.
Internet access was not good. Had to call a rep, on hold for 20mins before talking to a human for approval and codes, YIKES.Michael P.
Customer did not leave a comment.LINDA C.
Put up a sign for unsullied. Almost missed the trucksDave K.
Truck was clean..paper work was easy. Office ladies were very helpful and knowledgeable. Thank you Hovlands.Jayne W.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.ROSARIO G.
Customer did not leave a comment.Sam E.
I was disappointed to find out that my location 10 minutes away did not offer one way after booking. We had to drive 30 minutes away to pick up a truck which added more time and milage so we went over our free miles. I suggest you don't offer one way online for locations that don't offer it. Otherwise all went well.Jack H.
Truck was a little messy on the floor. Gas was below half tank when I was told it has to be at half a tank.Andre C.
Awesome, great people to work with, will rent there again!TIMOTHY H.
Customer did not leave a comment.Daniel B.
Outstanding customer service.Timothy M.
The return location is over grown and hidden in the trees. It's a narrow entrance. It feels uninviting and insecure. Also, it's very difficult to do the return process online here since cell phone reception is poor.Jeffrey S.
Very friendly customer support and very supportive.Justin C.
Falsely claimed that they had to clean the truck. I returned the truck in the same condition that I picked it up in. Charged me cleaning fee and missing furniture pad fee. They must make that money directly on all the extras.Dan B.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.eda B.
Customer did not leave a comment.martin S.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.charles N.
Customer did not leave a comment.JENNIFER R.
Very nice, sociable, accommodating people. Grateful for them being here as the guy on Pioneer Rd. wouldn't accept the truck or the dolly from us. Wouldn't offload my car even. But that gave me the opportunity to meet the super nice people on Hwy 13! I would recommend U haul to anyone!Thomas M.
Mary at Hovland's Tire and Oil was extremely friendly and gave us some good tips on using the 20' truck that we rented.Milton S.
Customer did not leave a comment.Rebecca F.
Customer did not leave a comment.Steve G.
I made my original reservation at King Street however I had to drive to Wisconsin Dells about 20 miles to pick up .Ronald T.
Customer did not leave a comment.Colleen M.
Customer did not leave a comment.James M.
Customer did not leave a comment.Jared D.
Customer did not leave a comment.Darrel B.
Truck wasn't available in my town, had to travel out of my way to pick up truck. Waited in line 20 min even though I had express check in. The amount was higher than what I was quoted on phone. Was very dissatisfied with the whole rental ordeal.Lori H.
Every element of this rental was a miss by your organization. We will never use or recommend uhaul again.Lauren B.
Dropped the rented A/T at Hovland's. Even though it was not the drop location I had chosen earlier. The lady there was Very Helpful and Friendly!!! Would recommend using them for future rentals!CHARLES R.
Customer did not leave a comment.Schuler B.
Just a drop off point but I intend to rent there in the future.David M.
Customer did not leave a comment.RANDY A.
Customer did not leave a comment.David R.
I've rented from Hovlands several times. Trucks and trailers have always been in good working order. I'm in and out quick with equipment i need and drop off is never a hassle. I have a uhaul authorized place literally down the road from me but I still go across town to Hovlands for the customer service alone.Jaime H.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.Judith B.
Saturday, close drop off boxlarry B.
The description of the location as being at or near the intersection of Wisconsin Route 13 and I-90/94 is a bit misleading; the location is a couple of miles from that intersection.Kenneth H.
Customer did not leave a comment.Jim G.
Topping off wiper fluid would have been nice. Ran out 20 minutes into drive.Nathan H.
Customer did not leave a comment.Jacob J.
It was fine.Kathleen K.
Customer did not leave a comment.Patrick G.
Was greatChere M.
The wifi only worked next to building and the truck was parked far away. I had to go back and forth to get password, take the pics and submit. I do not like this process. Would rather work with a human.Pola J.
If you're not familiar with the pick up location it should be noted that the rental trucks are in the lot just south of Hovlands.Christopher B.
Customer did not leave a comment.Rachael H.
Customer did not leave a comment.FRED W.
Three other places closer had the same trailer. Hard place to find from where I livedPenny M.
Customer did not leave a comment.SAINT VINCENT D.
Plug for trailer lights had broken wires. They fixed it immediately but we had to wait about 30 minutes.Terry J.
Customer did not leave a comment.STANLEY L.
Customer did not leave a comment.Terry J.
Great customer service and the FASTEST arrival/depart I have ever had with U-Haul.Dennis B.
Customer did not leave a comment.Francisco O.
Customer did not leave a comment.Nicole D.
When a person has a reservation stand behind it. Don't change location the day before pick up. The contract was messed up. Overall bad experience with uhaul.jim H.
Customer did not leave a comment.Michele H.
Dropped off on a Saturday morning. It was closed. We were told to drop it there.Kurt K.
Very Fast friendly serviceCliff F.
Employee assisting me was not overly joyful the day I was there to pick up a U-Haul.Cindy C.
Mileage is incorrectly computed, i live less than 2 miles, storage was across the street but the truck calculated 16 miles ???JOANNA W.
My son arrived to pick up the trailer and they had no record of the reservation even tho we had a conformation number. He had to retrive it in a swampy area after removing two other trailers, very wet and muddy. No one ofter to help. Very poor?Anna E.
Customer did not leave a comment.dennis A.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.MATT M.
Very friendly, helpful and accommodating.Joel P.