Drove 1.5 hours to pick up uhual and manager at store didn't know how to fill out paperwork. So I had to call uhual customer service for the second time and sent me to another location. I had to wait 45 min at this location to pick up uhual because the one out of ten employee that knew how to fill paper work out was not there.CHRISTOPHER G.
Customer Reviews for HPS Papa Johns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's INSIDE a pizza restaurant. I did not discuss anything. I did not sign anything. I was not told anything.Chuck D.
No one thereDonald P.
Customer did not leave a comment.LATONYA W.
Very difficult to locate. The truck was not vacuum so I took pictures prior. Then the link to discuss the rental prior to usage was expired. Showed the quoted price online but wasn't adjusted; was a ten dollar increase. The worker was okay but you could tell he didn't care because this place was also a pizza place attached so doing two different companies combined into one job I'm sure he's not being compensated for. Just took forever.James B.
Customer did not leave a comment.CATHERINE O.
The man who assisted us was nice. The uhaul experience was horrible. We were given a quote over the phone and when we went to the pick up location we were told a $200 different price. The salesman helped us as much as he could but had to wait 3hrs to get the truck and trailer hitch because of all the problems. We were not told the deposits were not given back right away they are in fact 3 to 5 business days to return the money. We were not told when making the reservations any of this nor did they let us know that its more if you pay in cash. I would never use this company again. We got a flat tire on the trailer hitch that held our vehicle. We were stuck on the side of the road for 2 1/2 hours at midnight till 230 am with a premmie baby and our pet. We called and called the customer service and waited 30 mins each time to talk to someone. Not only did we miss our check in time we had fees to pay for being late. Everything we had planned was delayed and cost us more money. I requested a refund of some kind and was told it would go to upper management and wouldn't get a response for 3 days at least. I am beyond upset out a lot of money. I would never ever use this company again and for any families out there i would not recommend this company for you they obviously don't care about the average working AmericanLADARRIN B.
Loved itJakima L.
Customer did not leave a comment.april H.
Customer did not leave a comment.stephanie L.
Customer did not leave a comment.Roger L.
I dropped the truck off on Saturday I had to call Monday take pictures, send my daughter to the location so that they log in the truck. Rude unprofessional the manager never called me at called at 10:32 am and never received a call. Than when they checked the truck in they said the amount of gas they I know was in there wasn't. Worst experience everyErica S.
they were to busy to really talk about my breakdown and reimbursement for my troubles of breaking down for 23 hourssamuel B.
Customer did not leave a comment.Hunter J.
In and out in less than 5 minutes......keep up the great work.alva J.
Customer did not leave a comment.Dywayne S.
Customer did not leave a comment.Harry A.
Customer did not leave a comment.BENNIE W.
He wasn't in when I returned the U-Haul and customer service was poorMaelett F.
First of all I was given a truck with no gas in it , then it was stinky. Was charge for gas even though it was not any it . I wouldn't recommend this location r service to anyone at all . I would never use u-haul again.Melissa A.
Customer did not leave a comment.Robert A.
There was no one you can ask questions. The people said they only take the keys.James M.
think have knowledge of products and how to use them would be helpful.shereese D.
Customer did not leave a comment.Ylencia M.