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merlin w
Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would prefer earlier opening time
Eric MThe experience I got wasn't very good to be honest because they make you see that you're going to pay an amount of money and then they come out with something else I had already rented in another store and that had never happened to me so the very bad experience
Alexander CMake all your facilities like this business because this business is definitely a pleasant experience .
dan bThank you Bruce for your assistance. I look forward to using your service again. God bless.
charles rThe older gentleman was awesome and very helpful….. And I have never been in there but it just seemed like he needed an extra hand…. other than that he made me feel welcomed
Sherod FThey faclity wase disheveled , The man doesn't know what he's doing the customer service rep on the phone named Kelly was horrible. I did write about Kelly , no response from anyone They should learn from North Olmsted store its perfect.
Dawn FThe app didn't work properly for pick up. Thankfully the owners of Hub Cap Annie were able to help me and switched it to a regular rental instead of the truck share even though they were closed. Fantastic service!
jeannie kExtremely quick processing time for returning the truck. Lot was easy to find a spot to park the truck.
John KI had to [purchase a $14.99 adapter because the cappy dirty trailer did not have one. I also had to drive through mud to get it hooked up.
Robert CNothing. Friendly service and a large inventory of trucks and trailers to choose from
Gregory NGypped me out of 20$ charging me for 3 gallons of gas on a 9 mile trip.
theresa rPrice is a little high
tammy PI have no recommendation, the service was excellent.
CARL WBruce & Tildi are wonderful to work with. Very kind, professional and helpful. My mover cancelled at the last minute and Bruce recommended Brandon Davis & Mike who showed up early, worked tirelessly and were very respectful, careful & friendly. ⭐️⭐️⭐️⭐️⭐️
LAURA LI was charged for 2 days and i only rented and used it for one. I received a call, on 1-13-25, stating that the trailer had not been returned when it was supposed to be, but I did return it on the correct day 1-12-24, before 10:15 pm. I personally drove over on 1-14-24 and the trailer was in the same spot that I picked it up from, and where I was told to park it. I want a refund of the affordable days rent that I was charged.
JEFFREY DWe had to use self check in this time and had a LOT of trouble with it. But our bad experience had nothing to do with this location, which always provides wonderful service, so I don’t want to leave anything negative. But if you want some ideas on how to improve self check in, feel free to contact me! I use U-Haul appx 5 times per year
BARBARA AI completed information requested on line when I made the reservation, however, personnel at Hub Cap Annies had to re-enter all the data again. Spent 30 minutes re-doing work already done.
Tracy MMake sure rentals are able to be used when customer picks it up
MAKAYLA JExcellent customer service at the front desk.
william bEverything went extremely well. Thank you
Rodney JEverything went extremely well. Thank you
Rodney JEverything went extremely well. Thank you
Rodney JThe owners were very nice and helpful.
Austin GJust rented a 6' x 12' U-Haul trailer, and it was great! Clean, easy to hook up, and plenty of space. The U-Haul team was helpful and the rental process was easy. Highly recommend for a reliable and affordable moving option.
David SThe store itself was great! helpful and friendly staff. The Uhaul app can use a bit of work though, I had to reload the app a few times just to try and go through the return process, photos wont upload properly, and it completely closed out at the end. I couldnt go through the check in process, so I'm guessing it took it as I dropped it off.
Nick GTildi and her husband listened well and went above and beyond for me.
james dExcellent customer service
Angela CLove renting from hub cap Annie! So friendly and always have humor!
Nathanael TFriendly customer service. The worker explained everything to me and made sure I understood the requirements.
Kraig CThere was a worker there after hours who came out right away to help me. He was professional and very very helpful. Even though it was after hours he unloaded the tow trailer for me instead of me doing it which I really appreciated because that!
LeVerta WWe had a lot of trouble with the online pickup for after hours pickup. Luckily, this gentleman approached us to help. We didn't know anyone was still there because it was after hours and they were closed, so I was nervous and hesitant to allow the man to help. He didn't introduce himself, so I inquired if he was an employee to which he responded sarcastically. I really wasn't comfortable. He honestly wasn't very personable. Thank goodness he really was an employee and got us on the road in our u-haul in no time though! I was relieved that he did help us after closing time, otherwise we more than likely wouldn't have been able to get our U-Haul. Returning was easy and smooth with the same employee the next day!
Michael HThe service offered was professional by dedicated staff
Bernard KThe very best.
TRICIA WYour check out app didn’t work very well. It took me 20 mins after drop off time just to try to check out and it still didn’t work properly. I ended up taking my own pics and putting the key in the drop box and left because it took entirely too much time. Checking in was easy and the employees were very nice. Truck was well maintained.
Sayannee KYou helped make our local move easy - no issues with check out, check in, or the truck. Thank you!
Alison TWe are loyal return customers! They always take care of us :)
Colleen NBruce and Tildy were great as usual. We won’t go anywhere else for our rental needs!!! Highly recommend!
harold BPlace overcharge me At the last moment, they made me download an app via text so I could return the u haul on time I had trouble with the app I called To speak about the app and then I had it they're on they still took Instead of 75. They took about I will never be using these services again 150.
allen fYour fine !
KAROLE cInside floor was pretty dirty. Old truck.
Kerry WThe owners are amazing they go above and beyond
ANGELA YVery helpful with hitch and everything went great.
MICHAEL K