Customer Reviews for Hudson Valley Moving & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hudson Valley Moving & Storage

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alfred l. on

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Nolan H. on

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No one was there when I arrived for pick up. Had to call U-Haul support. I needed to call again when I ended my rental because the milage was wrong and I never received several other items I purchased. However, U-Haul support was extraordinary and accommodated.

Timothy H. on

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Mark M. on

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Jeffrey L. on

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Matthew C. on

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Terry M. on

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Not good for afterhours dropoff. Easy to find the location, but we couldn't find the drop box for the key, and there was no cell reception in the area for help or to do the return by phone. It took many calls once back in cell reception to resolve and make sure that our truck return was verified.

David E. on

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This site didn’t have the trailer on site where I was supposed to pick it up. Apparently, someone took it home to their house the day before. So I had to go to this persons house to get it. When I got there, there was nobody home and there was a wood splitter in the back of the trailer. All of this was after I received a call telling me that the trailer was NOT going to be at the location where I made the reservation for in the first place. I was sent all over the place to get this trailer and had I known it was going to be this much trouble, I would’ve cancelled.

WAYNE M. on

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Brandyn W. on

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Stephen P. on

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Debra J. on

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I felt that the business people were very kind, helpful and knowledgeable and accommodating. I would definitely call them again if I need to use a uhaul!

Shayna K. on

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I had no problems at all with this location. Very friendly representative and easy return.

KELLY G. on

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Chris R. on

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Matthew W. on

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I was overcharged for gas.

Donald N. on

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Easy to drop off at this location, although it's been closed when I've dropped my vehicles off. I had to search for a place to put the keys (it's in the back of the building).

ian j. on

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All good. Second time with this location,

Carmon L. on

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Service was outstanding. I can’t think of anything that needs improvement.

Nickshire N. on

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Family Friendly business. Very courteous location.

HARUNA Y. on

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Brigitte M. on

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Dennis M. on

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Confirm location when confirming reservation. Didn't know there were 2 UHaul franchises in Pine Plains, NY!

Victor S. on

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I tried to find out how much it would cost to take the truck back to Bridgehampton instead of Pine Plains and no one, not even the supervisor, could tell me how much extra this would cost. Beyond frustrating.

JEREMY F. on

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Karl H. on

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