Customer Reviews for Hunter Automotive Service
(U-Haul Neighborhood Dealer)

762 reviews

7390 Gateway Blvd E   El Paso, TX 79915
(Btwn Hawkins & Hunter)

(915) 595-8836

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(915) 595-8836

7390 Gateway Blvd E
El Paso, TX 79915
(Btwn Hawkins & Hunter)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The U-Haul station on Gateway East and Hunter in El Paso, TX was very friendly and very helpful. I have already started to tell my friends about their service and recommend them highly. If I ever need to rent from Uhaul again, I would go out of my way just to do business with this station again.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

JUAN H. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE C. 
Rating:
5.0

The gentleman that helped my was great and really insightful on how to use the trailer.

Omar M. 
Rating:
5.0

Customer did not leave a comment.

Mikal F. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO C. 
Rating:
1.0

My reservation was originally for 2days I got there and he said I had no reservation so he set up a new reservation for me and brought a truck out for me then he mentions I have to bring it back in 6hours and I said no I said I needed it for 2days he said he would fix it and let me leave I got an email saying I had to return the following day but I still needed it so I called the next day and I got charged for an extra two days which was 90.00 which I had told the lady that my reservation was supposed to be for 2 days she didn't seem to care so I paid for it cause I needed the truck still then when I went to return it the app was trying to charge 299.00! Who cut included gas but I returned the truck with the same amount of gas I was given with! So I don't understand why I was charged so much when they had messed up by original order! This was completely unacceptable!!! I think I deserve a some sort of discount or refund it's not my fault that they messed my reservation up and I have the confirmation from my original reservation!!! That was for 2days! This is not okay!!!!

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Noah F. 
Rating:
5.0

Customer did not leave a comment.

MELISA L. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
3.0

Customer did not leave a comment.

FERNANDO A. 
Rating:
5.0

Customer did not leave a comment.

GERARDO L. 
Rating:
5.0

Customer did not leave a comment.

Fabian G. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

MARLENE Z. 
Rating:
5.0

Gentleman was very helpful and professional!!! Would definitely recommend

MARIA M. 
Rating:
2.0

I didn't like the fact that when I got there I had to buy a light connection I was told it was an adaptor a 7 pin to a flat 4 to help with my turn signals. Your website or your employees should specify those details before going to the location. I was going from El Paso, TX to Kileen, TX. When I got to my destination to drop off the equipment the guy put on the sytem to drop it off in El Paso,TX. You need more than one guy at that location he took forever to help me. Due to my experience I would not go back

MELANIE G. 
Rating:
2.0

First, the attendant was late, my pickup time was 9AM, he arrived about 9:20. Second, he said the fuel tank was full, (you have to take his word for it), I drove 23 miles, and when I topped the tank off, it took 8.3+ gallons! That works out to 2.77 MPG! (On a 17' truck) I have driven trucks for years, and I know 2.77 mpg is NOT correct. I showed him the receipt for the fuel, and he just shrugged his shoulders...I was not happy with this rental.

BYRON L. 
Rating:
2.0

it is not an official Uhaul location. I had to get my rental online and on the day off I wanted 1 hour of my rental because they had to review my documents online. obviously, that wasted hour was charged, even though I was not able to get my rental due to something that was not my mistake.

Gabriel V. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE C. 
Rating:
5.0

great customer service!

SERGIO S. 
Rating:
5.0

Very helpfull

JAMES S. 
Rating:
5.0

Clean place, well organized.

Tandy W. 
Rating:
5.0

Great work!

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

All good

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

roxana V. 
Rating:
1.0

Customer did not leave a comment.

oscar M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

jesus A. 
Rating:
5.0

Customer did not leave a comment.

Rudy P. 
Rating:
5.0

Hector was very nice and understand Ing. Really great service!!

William G. 
Rating:
3.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Our original location was a location in El Paso near William Beaumont Hospital. Our pickup time was 9:00 am. At 8:45 am that same morning our location was changed to a location by the El Paso airport. When we arrived there (at 9 am when they opened), no one was there and the nearby shops said that the gentleman who runs that particular uhaul installation “likes to make his own hours”. After calling corporate and not getting an answer about what was happening for thirty minutes, we were finally relocated to the hunter location to pick up our uhaul truck. Uhaul incredibly inconvenienced my husband and I. My husband is active duty in the military and not receiving the truck on time caused us to miss our appointment with the military to pack our goods. I believe that our reservation should've been honored with the correct location and time. I would like compensation for the time we wasted and how much we were inconvenienced. Thank you.

Francois F. 
Rating:
5.0

Customer did not leave a comment.

ben V. 
Rating:
4.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Valerie G. 
Rating:
5.0

The gentleman was extremely helpful and very kind. I will make sure I come back every time and recommend this location to all my friends.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Thank you so much for all of the help. The team at this location was very helpful and had equipment layer out and ready to go. I appreciate that I was in and out with in 15 minutes. It allowed me to get back to moving. Thanks again Hunter Automotive

VICTOR P. 
Rating:
5.0

Fast, easy and great service.

Michelle S. 
Rating:
5.0

The representative on the phone had me drop it off early at this shop. She gave the shops name and contact information if any issues should arise. But she made easy to drop off Worry free. Thank you

Ernesto E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
3.0

Customer did not leave a comment.

ALFREDO S. 
Rating:
5.0

Customer did not leave a comment.

IZZY A. 
Rating:
4.0

All ok

ernesto S. 
Rating:
1.0

Location did not call me to inform me my pickup time would be later due to the customer that had my truck was running late. The truck was not clean inside the cab. This location failed to maintain the rental truck I had to call roadside assistance to my house because the rear tires were extremely bald and would have caused an accident during my move from Texas to Georgia.

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

martha yadira P. 
Rating:
5.0

Customer did not leave a comment.

EDGAR A. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
4.0

Customer did not leave a comment.

Julio O. 
Rating:
5.0

Customer did not leave a comment.

leonard paul L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Don't charge a customer $100 deposit something that's only going to come out to 40 something dollars. I was crying in the damn Lobby because I only had $80. Thank God my friend could lend me 20. Next time I won't rent through the website or the 1-800 number I'll go straight to the dealer. That made this a bad experience this time. Other than that the experience was great.

Juillermina C. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

mauro T. 
Rating:
2.0

Remember to check the order to complete it...i ordered a dolly n I didn't get it... it was a true inconvenience which I now am physically paying for...so I plz be more attentive to the order so no one has to go through what I did.

Bertha C. 
Rating:
5.0

Very friendly and excellent customer service!

Graciela L. 
Rating:
4.0

Customer did not leave a comment.

carmen S. 
Rating:
5.0

Customer did not leave a comment.

alfonso M. 
Rating:
5.0

Well in the location I rent the truck the only thing they need is a better location the place they are right now is not the best.

Jesus O. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

All was great. We were taken care of promptly

Hilda J. 
Rating:
3.0

Customer did not leave a comment.

diego T. 
Rating:
5.0

Customer did not leave a comment.

deylon D. 
Rating:
5.0

Excellent service

Fernando B. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
4.0

Right rear reflector damaged. Driver side lug nuts were loose. Please inspect lug nuts more frequently.

Omar L. 
Rating:
5.0

Customer did not leave a comment.

Elisette R. 
Rating:
5.0

Customer did not leave a comment.

Luciano R. 
Rating:
2.0

The gentleman overcharged me by $10, he stated that the milage was 10 miles higher than what it was. Fortunately I caught the mistake.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

Octavio R. 
Rating:
5.0

Customer did not leave a comment.

Erika E. 
Rating:
5.0

Awesome truck and service

DIANE C. 
Rating:
4.0

Customer did not leave a comment.

Hazael F. 
Rating:
5.0

Customer did not leave a comment.

Betty L. 
Rating:
5.0

Customer did not leave a comment.

Betty L. 
Rating:
3.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Nothing customer service is great

Mario R. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
1.0

I showed us at 4:30 on a Monday and it was closed. There wasn't anyone there to help me. There were uhaul a parked all over, not necessarily in an organized way. I can't belice they were already closed!

Elisa M. 
Rating:
5.0

Great service, man in front was really nice and funny. Made the service feel great and welcome.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Customer did not leave a comment.

yolanda F. 
Rating:
3.0

tow hook chain once used was not working properly. tow hook was Brock on left side.

Asbel D. 
Rating:
4.0

Customer did not leave a comment.

ANA T. 
Rating:
3.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Henery C. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Customer did not leave a comment.

Noel G. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
No reviews have been submitted for this location.

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