Customer Reviews for Hwy 45 Bypass Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hwy 45 Bypass Storage LLC

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Carl C. on

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Not a thing. Kimberly was AMAZING !

Kevin W. on

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Staff was very professional, helpful and courteous. Very good experience and would recommend this location to anyone

Ashley W. on

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Be patient. I was trying to check the truck in and the guy came out and was getting the information that I was trying to add to the turn in app. He could have waited 5 minutes and he would have had all the information he needed. He didn't introduce himself. I didn't understand at first who he was or what he was wanting. I turned the truck in over an hour early. So I was confused when he was saying he was trying to hurry and get it ready for the next family to pick it up.

larry H. on

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Customer did not leave a comment.

SANDRA M. on

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Manager was not to friendly

Sonny P. on

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Kimberly at this location was perfect !

Jeffrey H. on

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The representative called us and said we owed $11,000 which was clearly a clerical error. We used the uhaul for 6 hours and only went 40 miles. The representative called back with the correct amount which was $130, but before calling and wasting my time and theirs, the representative should have researched the numbers and corrected her error before even calling a customer. Very ignorant and unprofessional.

Lena S. on

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Customer did not leave a comment.

Tim D. on

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There was confusion between national reservation and drop off site. It wasn't full and they want to take drop off.

Celica M. on

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Customer did not leave a comment.

orgenie G. on

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Know one was there put the key in the drop of box and drive off.

Arnold B. on

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Arrived late, unloaded the trailer, dumped it, and left. For the most part you need to do a better job of selected distributors.

Deborah N. on

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There was poor signage and no where to park. There was no one available at the location to help me.

Steve P. on

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Customer did not leave a comment.

John H. on

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AC on the truck was non functional. That was not disclosed. I wanted to get the move finished more than I wanted to bother with a fix on AC or the trouble of getting another truck. In pre trip inspection found truck engine oil to be a quart low. Renting location did not have oil. Told me to buy and keep receipt to show upon turn in. I did that but credit of $6.94 was not reflected in final bill. Truck was half full of fuel. I returned 3/4 full. Credit was not given. Other than that all fine.

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Customer did not leave a comment.

james W. on

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The lady was new to the job and had trouble with the check-in when the return was not in the system. We were able to make the return with the guidance of someone on the phone though so all’s well.

BRENDA S. on

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Customer did not leave a comment.