Customer Reviews for Hwy Storage
(U-Haul Neighborhood Dealer)

1,044 reviews

2223 N 23rd St   Mc Allen, TX 78501
(23rd Street and Vine Avenue)

(956) 994-3013

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 2:30 pm

Services at this Location:

Contact Us

(956) 994-3013

2223 N 23rd St
Mc Allen, TX 78501
(23rd Street and Vine Avenue)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 2:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very professional!

VICKIE M. 
Rating:
5.0

Nothing the lady was great at her job, great customer service, very helpful and was quick no waiting

JOE S. 
Rating:
5.0

Customer did not leave a comment.

NAOMI S. 
Rating:
5.0

You need to do nothing!! Great service from your office staff. We were extremely pleased with our experience today.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

PAUL JAMES G. 
Rating:
5.0

Very helpful and polite staff

Larry O. 
Rating:
3.0

The parking area for the trailer was awkward being located in a narrow alley, but the personnel were friendly and helpful.

Edith K. 
Rating:
4.0

Having to list additional "contacts" in order to rent a trailer was pretty ridiculous and I don't recall having to do it when renting before. I almost walked out when I was forced to list additional people that know me.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

IRENE A. 
Rating:
5.0

Mr John was great with customer service. As you well know any business that has great customer service will thrive. For the next customer, Uhaul can provide the great service like Mr John; positive, friendly and checks that all lights are working for the customers safety. Keep up the great work Mr John!

GILBERTO M. 
Rating:
3.0

Customer did not leave a comment.

ILSE ABIGAIL V. 
Rating:
3.0

They need a better parking lot - way better

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

Murray M. 
Rating:
5.0

Customer did not leave a comment.

Micah C. 
Rating:
3.0

Customer did not leave a comment.

Claudia O. 
Rating:
5.0

The staff was excellent

CLINTON P. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Great customer service from those two ladies!

CHRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

On the small trailers I believe you should have them ready for customer to have easy access to hook it up and drive it out rather than having them go through that narrow ally. Other than that your staff is wonderful! Great people!

PABLO G. 
Rating:
5.0

I wish I knew the name of the lady who helped me because the service she gave was excellent. She was very friendly and professional. I need to rent another trailer soon, and I will definitely be coming here to do so.

Eugene V. 
Rating:
2.0

I have to wait 20 mins outside for someone to open the door and when I picked up the lady had an I don't know if she's having a bad morning or what but

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

DEREK S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

I ordered a dolly with my truck reservation. The pickup location did not have a dolly even though they confirmed it was on the order. It was a big inconvenience.

TRACI H. 
Rating:
5.0

The attendant was professional and very helpful.

GARY G. 
Rating:
5.0

Excellent service

JOSE DE JESUS JR C. 
Rating:
5.0

The woman that I dealt with was very cheerful and welcoming. When I explained who I was, she said, "oh, wonderful... we've been expecting you. She even apologized for the lack of service from the pick-up location. Excellent customer service!

CESAR S. 
Rating:
2.0

office was closed at 5pm....its a hassle to turn it in thrugh the app

ELIUD O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Nothing service was great, workers are nice and friendly. I was in and out of the office in just a few minutes.

FELIPE DEJESUS G. 
Rating:
4.0

Customer did not leave a comment.

JOSE G. 
Rating:
3.0

The dolly was a flimsy lightweight unusable Had I known I would not have opted for that- otherwise no problems with pick up or drop off or the truck rented, Also I opted NO INSURANCE and still billed me for insurance

DAVID R. 
Rating:
3.0

Customer did not leave a comment.

Evin L. 
Rating:
5.0

Customer did not leave a comment.

Ismael F. 
Rating:
5.0

Rented here twice both good experiences.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

peter G. 
Rating:
5.0

Customer did not leave a comment.

priscilla F. 
Rating:
5.0

Customer did not leave a comment.

Antoino M. 
Rating:
5.0

Great service

Thanh L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR KENNETH J M. 
Rating:
5.0

Nothing the rental person she was great. She worked hard to ensure I got on the road safely with the truck and car on the tow dolly.

AMY B. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

CODY E. 
Rating:
4.0

Parking was not adequate for large trucks. I had to park in grass next to place otherwise wouldn't have had a place to park. Still nice looking place though

Joseph B. 
Rating:
5.0

The phone app didn't work with pics but did find a work around with website

Joseph B. 
Rating:
4.0

I reserved my uhaul to be picked up at a different location closer to my home and to pickup at 7:30 am. You moved my pickup location and the store didn't open till 8:30. 😩 when you live in the RGV you want to start work early or die from the heat! That hour makes a lot of difference!

KATHY T. 
Rating:
3.0

It was alright not high expectations. But, EVERY time I call to make a reservation they want to send me somewhere far from where Im going. I have to physically go to the Uhaul retailers to really see if the have trucks available or not. This time they wanted to send me almost 30 min away I said no, then I went personally tona near Uhaul and got what I was looking for. This has happened plenty of times.

Pierre S. 
Rating:
3.0

Customer did not leave a comment.

Hilda L. 
Rating:
5.0

Nothing you guys were great!

Carl H. 
Rating:
3.0

Customer did not leave a comment.

Chadwick D. 
Rating:
5.0

My only complaint is my radio didn't work most of the time... it would randomly go from the FM station to AM station and then randomly turn off, made for a very long trip from Texas to Indiana.

DAWN G. 
Rating:
5.0

Awesome customer service at this location!!!!

Zenaida E. 
Rating:
5.0

Customer did not leave a comment.

Rogelio P. 
Rating:
5.0

Customer did not leave a comment.

Roy E. 
Rating:
5.0

Sales people were exceptional and helpful. Pleasant experience

PAT D. 
Rating:
5.0

Very friendly staff

JOSE A. 
Rating:
5.0

No improvement necessary, excellent people very Curtís, excellent trailers, where can I buy one

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

EUI K. 
Rating:
5.0

Keep up the great work!

Enrique G. 
Rating:
5.0

The staff/personnel gave awesome advice! They made the entire process easy and convenient.

JARRAD M. 
Rating:
2.0

Being that three (3) women showing up to get a auto transport attached to our u-haul, I was rudely told they don't help with attaching the auto transport to the u-haul, I was laughed at, from my later understanding the employee at this location connected the truck wrong. We were having trouble with the truck. That's another reason I wanted to leave the RGV area seems everyone there hate they job and have TERRIBLE CUSTOMER SERVICE. JUST rude and disrespectful ass hell for no reason. Going in and hearing how one of the employees treating another employee poorly smmfh I asked "IS SHE NEW" RUDE EMPLOYEE " NO" SMH just being uglier then needed.

MICHELLE G. 
Rating:
5.0

Great service

zenaida E. 
Rating:
5.0

Everything was fine. Maybe a larger facility? The Staff does well with what they have.

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH H. 
Rating:
5.0

Customer did not leave a comment.

Esteban D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

EFRAIN S. 
Rating:
5.0

Customer did not leave a comment.

Alexandra A. 
Rating:
5.0

None

JOSE U. 
Rating:
4.0

Customer did not leave a comment.

JESUS B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

Israel C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL G. 
Rating:
5.0

The application is useless.

GUILLERMO G. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
4.0

The trailer had a very low tire on the right rear. I contacted road service thru the Internet that I was told would provide immediate service and keep me informed of the progress. I did not get any updates from them. Only after repeated chat visits did things start moving. It took 4 hours to get a tire changed which I think is not acceptable. The young man that was sent out was very nice and said he had just received the call.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

SALATHIEL L. 
Rating:
5.0

Customer did not leave a comment.

roberto H. 
Rating:
5.0

Customer did not leave a comment.

DIMITRI G. 
Rating:
4.0

Thigh turns to park trucks

Rafael M. 
Rating:
5.0

The truck was not very well cleaned, but it was well maintained and worked just fine.

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
5.0

Truck was clean but truck bay door was defective. After opening twice broke and would not go down.

Ruben V. 
Rating:
5.0

Excellent service and the personnel very professional and friendly

ERICK B. 
Rating:
5.0

Friendly staff!

Jesus B. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Good customer service Friendly staff

AURELIANO V. 
Rating:
5.0

Nothing to add. Everything was great.

MANUEL O. 
Rating:
5.0

Nice staff

Larry O. 
Rating:
5.0

N/A

Emily M. 
Rating:
5.0

Very friendly staff. Convenient location.

Maria G R. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Nothing

GEORGE M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top