Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please PLEASE improve your App. I was standing out there in the cold for 45 minutes because the app wouldn't move passed taking a photo of your I.D. All my permissions were on. Thank God that one if your agents told me to use the mobile site instead. After that, everything was smooth and convenient. 9 out of 10 rating from me.
Excellent service, thank you.
Have more trucks available
I have zero complaints ive rented with UHAUL for years and never had any kind of problems.Great customer service very helpful and respectful.
I had rented from another location . Was told I would receive a call the day before pick up . No call so I go to location . The trailer I had reserved was not on location . Said it would be in by noon and that they would call me . I call them because I had not received a call . Still no trailer ! They found another trailer at this location . Now had to rent for 2 days due to getting the trailer so late . I had taken a vacation day and had hired help . Money lost due to incompetence !
The lady who worked here was very helpful and very sorry for my inconvenience of the smell of marijuana in the truck and for my inconvenience and the border checkpoint! I think U-Haul should do something to compensate for my loss of time.
All good, no issues at all.
The personnel were extremely courteous and efficient. I filled in my application online prior to arrival, so the sign in was fast. Great facility.
The individual who assisted us was excellent
The location that I had to drop off the U-Haul The employee with excellent it was well off nice guy to talk to and yes I would recommend anybody to go to that location
No comment
Nothing it was perfect
The Place was closed due to Covid. So I cant really answer the questions completely. Did think it was tough to move the 26ft uhaul around.
Nothing. Your service was excellent.
Quick and fast, great customer service
Zenaida was really great 😊 She was busy and alone but she was quick on her toes!!
It is a robbery what they charge everything they want to put extra insurance, mileage, etc. It is a deception to the client to put that the rent is 19.99 and they do not tell you everything extra until you see your bill
This vehicle was hard to see from drivers side mirror due to excessive shaking. This shaking was from front drivers tire unbalance or out-of-round! This vehicle must not be used for long distance travel. Doors would not close properly either.
N/a
Great customer service.
No problem with location, some of the people are very good. For none of my fault was charged for some damage to a truck. Was told I hit the truck , I parked behind. And they submitted a report that a vehicle backed into me. When there was no accident caused to the truck I rented. WARNING TAKE PICTURES OF TRUCK WHEN PICKING UP AND WHEN DROPPING OFF. ALL OVER THE TRUCK SO YOU DON'T CHARGE FOR SOMETHING THAT YOU DIDN'T DO!!!!
there was no place to park because someone with a 26ft blocked the parking lot. So I had to park near the street. I was pulled over by mcallen pd because the light for the license place was not shining on the plate. Im a white guy driving a 26 ft truck. They asked when where and what and if I was driving drugs. So after hours they let me go. So thanks uhaul.
the trailer performed great.
.
Thank you!!!
Clean windows to truck.
Your team on both ends of my trip were outstanding
Keep as is, doing real good....
Excellent Customer service.
Wane Martinez exellent service
Very sweet & helpful employee.
Please dont let customers take old trucks that are unsafe
Great customer service ??
Nothing everything was good
Lady who helped me was great. Went in knowing what we needed and she helped getting it done quickly
My original drop off location was cancelled and no one notified me. However, staff at the original location referred me to another location a mile away, so everything worked out. I would suggest that Uhaul customer service reps communicate with their customers when there is a major change, such as a drop off location.
We will definitely continue to use this location. Highly recommend.
Extremely helpful, very friendly.
I thought everything was great! Fantastic service and friendly people. I was happy that it was open until late and had the kind of vehicle that I needed. They are definitely practicing social distancing during this crazy time of everyone's lives. They have packing gear and equipment to help you with your moving needs.
personnel in office should be available 24/7
My bad revue is for the location on Dove and Ware road in McAllen TX where I was directed to return the tow dolly but when I got there they were closed and wouldn't open up for the return so I was directed to the other location were I had a very nice experience.
Excellent service and friendly staff
Outstanding service and wonderful customer service personnel
Better parking
Excellent service
The lady was very helpful I explained to her what happened but the previous pick up location she apologized in behalf of your company
I called customer service a few times and did a live chat. All representatives were very courteous and helpful. I would definitely recommend your services to friends and relatives.
Best in town
Excellent customer service !!
Nothing, customer service was excellent.
Continue Servicing the Customer. Great Work.
Very good customer service excellent
Nice folks, second time using this location. It was conveniently located for my purposes as well.
Everyone at this location is very helpful ??
