Customer Reviews for Hwy Storage
(U-Haul Neighborhood Dealer)

1,002 reviews

2223 N 23rd St   Mc Allen, TX 78501
(23rd Street and Vine Avenue)

(956) 994-3013

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 2:30 pm

Services at this Location:

Contact Us

(956) 994-3013

2223 N 23rd St
Mc Allen, TX 78501
(23rd Street and Vine Avenue)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 2:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Antoino M. 
Rating:
5.0

Great service

Thanh L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR KENNETH J M. 
Rating:
5.0

Nothing the rental person she was great. She worked hard to ensure I got on the road safely with the truck and car on the tow dolly.

AMY B. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

CODY E. 
Rating:
4.0

Parking was not adequate for large trucks. I had to park in grass next to place otherwise wouldn't have had a place to park. Still nice looking place though

Joseph B. 
Rating:
5.0

The phone app didn't work with pics but did find a work around with website

Joseph B. 
Rating:
4.0

I reserved my uhaul to be picked up at a different location closer to my home and to pickup at 7:30 am. You moved my pickup location and the store didn't open till 8:30. 😩 when you live in the RGV you want to start work early or die from the heat! That hour makes a lot of difference!

KATHY T. 
Rating:
3.0

It was alright not high expectations. But, EVERY time I call to make a reservation they want to send me somewhere far from where Im going. I have to physically go to the Uhaul retailers to really see if the have trucks available or not. This time they wanted to send me almost 30 min away I said no, then I went personally tona near Uhaul and got what I was looking for. This has happened plenty of times.

Pierre S. 
Rating:
3.0

Customer did not leave a comment.

Hilda L. 
Rating:
5.0

Nothing you guys were great!

Carl H. 
Rating:
3.0

Customer did not leave a comment.

Chadwick D. 
Rating:
5.0

My only complaint is my radio didn't work most of the time... it would randomly go from the FM station to AM station and then randomly turn off, made for a very long trip from Texas to Indiana.

DAWN G. 
Rating:
5.0

Awesome customer service at this location!!!!

Zenaida E. 
Rating:
5.0

Customer did not leave a comment.

Rogelio P. 
Rating:
5.0

Customer did not leave a comment.

Roy E. 
Rating:
5.0

Sales people were exceptional and helpful. Pleasant experience

PAT D. 
Rating:
5.0

Very friendly staff

JOSE A. 
Rating:
5.0

No improvement necessary, excellent people very Curtís, excellent trailers, where can I buy one

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

EUI K. 
Rating:
5.0

Keep up the great work!

Enrique G. 
Rating:
5.0

The staff/personnel gave awesome advice! They made the entire process easy and convenient.

JARRAD M. 
Rating:
2.0

Being that three (3) women showing up to get a auto transport attached to our u-haul, I was rudely told they don't help with attaching the auto transport to the u-haul, I was laughed at, from my later understanding the employee at this location connected the truck wrong. We were having trouble with the truck. That's another reason I wanted to leave the RGV area seems everyone there hate they job and have TERRIBLE CUSTOMER SERVICE. JUST rude and disrespectful ass hell for no reason. Going in and hearing how one of the employees treating another employee poorly smmfh I asked "IS SHE NEW" RUDE EMPLOYEE " NO" SMH just being uglier then needed.

MICHELLE G. 
Rating:
5.0

Great service

zenaida E. 
Rating:
5.0

Everything was fine. Maybe a larger facility? The Staff does well with what they have.

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH H. 
Rating:
5.0

Customer did not leave a comment.

Esteban D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

EFRAIN S. 
Rating:
5.0

Customer did not leave a comment.

Alexandra A. 
Rating:
5.0

None

JOSE U. 
Rating:
4.0

Customer did not leave a comment.

JESUS B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

Israel C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL G. 
Rating:
5.0

The application is useless.

GUILLERMO G. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
4.0

The trailer had a very low tire on the right rear. I contacted road service thru the Internet that I was told would provide immediate service and keep me informed of the progress. I did not get any updates from them. Only after repeated chat visits did things start moving. It took 4 hours to get a tire changed which I think is not acceptable. The young man that was sent out was very nice and said he had just received the call.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

SALATHIEL L. 
Rating:
5.0

Customer did not leave a comment.

roberto H. 
Rating:
5.0

Customer did not leave a comment.

DIMITRI G. 
Rating:
4.0

Thigh turns to park trucks

Rafael M. 
Rating:
5.0

The truck was not very well cleaned, but it was well maintained and worked just fine.

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
5.0

Truck was clean but truck bay door was defective. After opening twice broke and would not go down.

Ruben V. 
Rating:
5.0

Excellent service and the personnel very professional and friendly

ERICK B. 
Rating:
5.0

Friendly staff!

Jesus B. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Good customer service Friendly staff

AURELIANO V. 
Rating:
5.0

Nothing to add. Everything was great.

MANUEL O. 
Rating:
5.0

Nice staff

Larry O. 
Rating:
5.0

N/A

Emily M. 
Rating:
5.0

Very friendly staff. Convenient location.

Maria G R. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Nothing

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

Nothing great service thanks Gwen for all you're help you're awesome

PRISCILLA B. 
Rating:
5.0

Customer did not leave a comment.

Edwin P. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

Adelaido E. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN A. 
Rating:
5.0

100% Satisfied!

MICHAEL D. 
Rating:
4.0

Please make sure charging ports if I was in a long trip I wouldn't have no where to keep my phone charged. Also the vehicle steering wheel was real lose hard to keep vehicle steady

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

SAUL A. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

Vanessa and John were excellent. They explained everything to me about the rental and the return process.

OLGA M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

Good selection of inventory

GUSTAVO G. 
Rating:
5.0

EXCELLENT WORK

JUAN G. 
Rating:
5.0

The lady was very friendly.

FREDERICK R. 
Rating:
5.0

Great service fast and courteous

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

DALIA GARZA V. 
Rating:
4.0

When not asking for blankets and/or dolly, don't put them in the truck. It eats up space that was needed and couldn't move it or would have been charged for the assumption of using it.

Paul R. 
Rating:
5.0

Nothing, staff was very courteous and professional and knowledgeable. Don't change anything

leo C. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M. 
Rating:
5.0

Vanessa did a great job, it was raining outside and she made every effort to help me get going and went above and beyond . Awesome service .

Daniel C. 
Rating:
5.0

Loved the ability to drop off and use my phone to do the drop off process. Very easy to do and convenient.

Benjamin S. 
Rating:
5.0

Wash the windows

Maria G. 
Rating:
5.0

Great staff!!

ZENAIDA E. 
Rating:
5.0

This place went above and beyond in helping us get our UHaul trailer for our move. Zenaida and Gwen were awesome and very good at what they do! We appreciate you staying past closing and taking care of us so we could hit the road. Highly recommend this facility! Thanks you ladies were awesome!

Joseph S. 
Rating:
5.0

False advertisement on the $19.95 truck. I rented it for 6 hours and refilled the gas when i turned in the truck, a couple days later i find the total charge with all the fees came out to almost $60!

VIOLETA C. 
Rating:
5.0

Todo muy bien estoy satisfecha con su servicio gracias

CRISTINA G. 
Rating:
3.0

Hello, This truck was harsh to ride and super thirsty but I think that's how all of the utility trucks are. thanks

GABRIEL M. 
Rating:
5.0

Fast rental process & great customer service!!!

REYNOL G. 
Rating:
2.0

Hard time was given twice because I didn't have actual license due to pandamic but did have temporary id

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

AMANDA T. 
Rating:
5.0

The young lady where I dropped the trailer off is an excellent example of how all your employees should conduct themselves. She was friendly, professional, helpful and answered all my questions with patience and poise. Please give her a raise. I apologize for not recalling her name. It is because of her the next time I need a Uhaul, I will go to that location.

THOMAS R. 
Rating:
3.0

Sanitize the vehicles inside to smell clean.

JESUS G. 
Rating:
4.0

Customer did not leave a comment.

Khaimouk Z. 
Rating:
4.0

The vehicle needs maintenance. Ac was going in and out. Gas tank had excessive pressure. Failed to start once.

Rolando G. 
Rating:
1.0

Clean and maintain the uhal. The alignment was off, check engine light came on And it was all torn and beat up at the dash

Leticia T. 
Rating:
4.0

I accidentally topped off the gas tank. After letting the manager know, she did not reimburse me the difference, which was about $30.00.

OMAR C. 
Rating:
5.0

Please PLEASE improve your App. I was standing out there in the cold for 45 minutes because the app wouldn't move passed taking a photo of your I.D. All my permissions were on. Thank God that one if your agents told me to use the mobile site instead. After that, everything was smooth and convenient. 9 out of 10 rating from me.

ANGEL J. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
No reviews have been submitted for this location.

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