Customer did not leave a comment.
Kevin V
Customer Reviews for I 70 & Harlan Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It sounds like you cannot register in advance on your computer, but only with the App...too bad!
Hugues OWindshield Wiper busted passenger side.
brittany wMake it a bit more clear where to park returning vehicles.
Olivia CVery limited stock. The first trailer had a nail in the tire. Fortunately there was another trailer there. The trailer was dirty. One of the running lights was out as well.
Stephen KRecommend a different drop off location. This was at a small shell service station with bars on the windows and a small uhaul sign that was hard to see.
elizabeth aEmployee(s) need to make sure customers have their receipt, get instructions on what to do before and after drop off, and any questions answered. This is the first place that someone didn't walk out me to the vehicle. If customer is handicapped, pull the vehicle up to the front of store front for customers
LISA Fnothing, this place has excellent customer service and the location is perfect.
Robert Cyou could include the taxes and fees online so when I go into the store, I am not pissed off because of the price increase
Sarah BMake sure they have the parts to hookup a trailer, they sent me to another dealer that didn't even know what I needed even after I took him out and showed them, they tried to give me a household extension cord. Shouldn't have a liquor store being a U Haul agent. All your agents should be well equipped no matter what size they are, and should be friendly and helpful and know what is needed to hookup a trailer! Should also be able to speak and understand English!!!!
Debra BThey did not have the dolly I reserved, but it was removed from my bill. This was an inconvenience, but not a huge deal.
Jess MRental equipment was not present upon pick up
Taylor BThe last customer did not sweep it out and I found a melted candy bar still in the package behind the passenger seat. I also found something really sticky in one of the cup holders. I tried to clean it be couldn't get it all.
Carmen CAwful experience. Where to begin? I arrived to the location for my original reservation (9’ Van) and was told my reservation was cancelled. I called and dealt with a nasty representative who sent us the a second location and a 10’ Van which was not needed. To make matters worse the truck broke down on our final load and left us stranded for almost 3 hours as the wait time for service took forever. Couldn’t use the app to get in touch because it couldn’t find my reservation since it was technically canceled. Would not recommend. Awful treatment and experience.
Connor EThe people at the counter were very unprofessional when we picked up the trailer, then when we got going, it had a very bad tire that was almost blown! We called a Uhaul dealer in Sterling, CO (his name was Rich) and he was VERY helpful and got us into a tire shop... the guys in the tire shop waited for us (it was after 5 on a Friday) and they replaced the tire for us.
Peter GYou know, I think the people at this location are what made this experience so good. They were flexible, helpful and kind.
Dee KI was over charged by 70 miles and have not yet been called back from a request filed this morning.
Nate VNot good customer service management
david cGentlemen was very respectful an ,polite answered all our questions an was very helpful . He made sure we had everything. We needed . Location is highly recommended. Had no problems picking up or dropping off. Employees. We're very courteous .
diane aThe entire experience was awful in terms of pick up and drop off. I asked for help from U-Haul, no one responded to the chat. The location called and asked for help, and nothing. It took 45 minutes to sort it out, and that ate into my reservation substantially. The app keeps crashing. The photos are ridiculous—-I’m doing your job for you, so at least make it easy and more user friendly. I’d rather pay more to rent elsewhere. This was a disaster experience. The vehicle was great, as was location. Interacting with U-Haul sucked.
Kaylene AThe staff was extremely helpful and friendly. I would rent again from this location. Thank you.
Michael AThe people there were very helpful but the equipment was in pretty rough shape.
JOSEPH CNothing, outstanding customer service!
Robert CI was charged for a furniture dolly and a utility dolly, though neither were in the truck and I marked it as such during my check-in when picking up the truck. It seems as if you order something, you get charged for it whether it's provided or not. This doesn't seem quite right to me.
Cameron MThe truck that I drove was very dirty and the transmission was slipping like crazy The truck itself out very unsafe
Richard RThe attending at the gas station was super helpful very nice and very professional
Steven Bclean snow from windshield
braulio dI have rented 4 trucks in the last 4 months. And I rented from this location 3 of the 4 times. And I will continue to, as needed rent from this location. They are very nice. And very easy to rent from. Everything is clean and they answer any questions I have had. And helped along the way. Would recommend highly this location.
Danelle LDid not have blankets I requested. Was told they didn't have a hand truck only to find one when I opened the back of the truck. Other than that, it was a good transaction. I like the paperless aspect.
Charles BMake sure check engine light is off before giving you customer. Get worker inside more help. She was so busy and all by herself inside
Kaitlyn WWhen a customer walks up and says my name is “_____” you dont say oh we dont have a truck for you… yeah im refreshing and theres nothing here. You do say… oh well maybe it’s under a different name, you may have made the reservation but the name is under the primary driver. Furthermore when Im asking for clarification on what you need It would be cool if I wasn’t made to feel like a fool… Idk I know this location is a gas station also but it was rough going… Also the truck had no gas in it to start or a properly secured hand cart. Anyway thanks for letting me vent a little bit.
Jonathan LStaff were great and efficient.
Sean TWe needed to drop the trailer off at a different location due to vehicle issues and U-haul would not cooperate at all with the request. The two people I spoke to were rude and unprofessional.
Charles FWhen I dropped off the trailer yesterday, Brittany said I would get an email in a few hours... No email came until today, after I dropped the truck off..
Seth MMade reservation few weeks in advance. They had what I needed when I needed it. Truck was a 26ft nice comfortable and easy to drive. Pick up was very simple. My move went very good with this size truck and just the newer model truck was nice to have.
Terry NThe dolly was really beat up and would shake violently and did a lot of damage to my vehicle
Diego V👍👍👍
JUAN RYou let someone use my information and I let you guys know and tlyyo didn’t care
Titus CThey messed up my drop off time and I got charged a late fee.
Miles LThe on-line check in process is certainly convenient although it is a little time consuming.
Hugh OGood transfer
John NPoor service overall. Was over-billed even after being promised they were putting it through correctly. See other review
Anthony CIt took a very long time to get equipment, they didn't know what I ordered and they overcharged even after I indicated the overcharge. I would not use this location again.
Anthony CThe parking to return the Uhaul was kind of a mess. Wojld definitely recommend finding alternatives. I wish the process was easier to pick up and return the truck, my page kept timing out which was kind of annoying. The truck itself wasn’t too bad
Julia TWas unable to switch back to round-trip rental at the moment of pickup.
Serghei TThis was, by far, the beat U-Haul rental Experience I have ever had! Staff was so friendly and helpful, He made sure the paperwork process was fast and easy. They made my moving day (which, let's face it a grueling Experience in and of itself), so much easier.
Kelly BI reserved moving equipment months in advance and when I went to pick it up they did not have it. I had To search for the equipment at several other uhaul stores in order to find what I needed. The employees did not offer to help me. It delayed our moved by several hours .
Anna HFriendly staff
ROBERT CUhaul location was average, no complaints. On the other hand I needed to change my Uhaul drop off location and it was completely impossible for a transfer to get through with Uhaul customer service I was left on the phone for 25 mins and hung up on. Worst experience, also the website dashboard have no way to change the address
Kristin WUnexpected price that was charged but over all glad I was able to move hassle free
Johanna CNothing. I forget her name, but the young lady who took care of our transaction was helpful, professional, and friendly. She was very Knowledgeable and took care of all my questions and needs. I will return.
Daniel Weasy transaction
salah gLocation gave us a trailer with a bad tire and several lights not working. Also wouldn't properly connect safety chains. Roadside assistance was fantastic in taking our call to fixing the tire.
Athel DIt was a great rental and the truck was very easy to drive. The last minute change in pickup location was a bit stressful, but it wasn't too far from the other location.
Diane MVery satisfied with service and vehicle, location is easy to get to.
Justin GWorked Out Well. Thank you
Jeff PThe trailer was missing when I got to the location. When I tried to request the larger size trailer, I was told it would not fit my vehicle and was offered the general uhaul support number and told to figure it out myself. After convincing the employee’s boss that that my car could handle the larger trailer, they swapped out the reservation (and charged the higher rate), I was given a 6x12 trailer on site. Unfortunately however the trailer I was given only had lights working on half of the trailer, causing my left turns to be very dangerous. When I returned the trailer, I was instructed to remove it myself, which I wasn’t entirely sure how to do. Tough experience all around.
Josh W