Customer Reviews for I20 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of I20 Self Storage

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Patrick R. on

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Calvin P. on

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Gilbert R. on

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This was the fourth location that I contacted for a tow dolly. The first (Gittis in Harlem) was closed even though their hours of operation indicated they were open. The second (OYO Hotel, Thomson) made me wait until someone could come in (20 min), then wait 45 minutes because the trailer they had on the lot didn't match the system. So I finally had to just leave. Contacted Wire Rd Thomson & was told they would close soon & he didn't know if he would be there. Went to I20 Self Storage & they took care of me. Happy with I20 Self Storage. Absolutely disgusted with UHaul.

Ollie S. on

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Keep up the good service

Ronald M. on

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Karl M. on

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janice a. on

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April T. on

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Bill C. on

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Called one week before pickup. Called to make reservation. Clerk said he was not there and would call me. Never called so made online reservation. Arrived at 10:30. Not there said he had to go to Orlando . Called about hour later trailer arrived (Fyi 1-1/2 hours one way to Orlando). Then he would not help me hook up to truck. Then realized 2 tires poor. Dont know how they got a high rating.

Atline H. on

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Nothing but I will be coming back soon. Everything was quick

Jonathan K. on

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Wanda G. on

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Christian J. on

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Donna S. on

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There's nothing to improve at this location. The employee there was very helpful and informational to get me the trailer that I needed for my moving purposes. She did it in a very quickly in timely manner and got me out of there with no problems.

Donna S. on

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Also there is nothing to improve that this location the employee was very helpful, she came out to help me unhook the trailer in get everything done in a quick and timely manner.

James H. on

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robert n. on

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Lexi, the agent at pickup was outstanding. Knowledgeable, efficient and helped with everything. Exactly what you would want her to do.

Donald M. on

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I only got they tow dolly here.They were very professional. The truck was picked up at a laundromat(!!!) in Harlem. Very poor service there. Took 45 minutes to complete the paperwork.

Ron M. on

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Good clean establishment. Friendly service. In and out in about 10 minutes.

Danisha S. on

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Orval S. on

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This location was prompt, friendly and very knowledgeable to handle my needs.

Rebecca D. on

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Always great service at this location. Would not change a thing!!

Katie B. on

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Great customer service!

JESSE D. on

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I am pleased with my experience.

John S. on

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John S. on

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Robert T. on

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mike v. on

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Great customer service!

Rick S. on

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Cartavious S. on

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?taff is professional and caring. The truck rode like a cadillac.

Mike C. on

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Great staff.

George S. on

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Great price and wonderful service will definitely use and recommend U-Haul ,You can't beat the price and most helpful.