Customer Serviceâ€” Poor needs Improvement, rude and unProfessionalRONALD H.
Customer Reviews for I-65 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they do a great job!WILLIAM B.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.MARCH S.
The people here were greatRANDY F.
Staff was great. They took care of me.ELLEN S.
Everything was great just make sure phone numbers are updatedLATOYA R.
We got in earlier and unloaded the truck then had to return before drop off time due to lack of parking. The instructions for drop box return were clearly listed.Clevetta S.
Great business! Friendly and prompt to reply to questions.Jeff K. | Overall Experience
Good experience. No complaints.David Lewis S.
Customer did not leave a comment.John H.
Customer did not leave a comment.MARCUS M.
The staff at this facility is absolutely top notch. They are extremely helpful with any issue that may arise. I highly recommend this RV storage outfit and their prices are very reasonable.Thomas S. | Overall Experience
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.William W.
I would give I-65 Storage 5 stars or a real big thumbs up. At my first visit to inquire about RV parking, I was greeted with very friendly staff. After I rented a spot for my trailer and moved it in everything went smooth from that point on. Thank you I-65 staff for such a great experience. GaryGary J. | Overall Experience
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Regina A. | Overall Experience
Customer did not leave a comment.Gregory H.
Great staff. Very helpful.Mark E.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.GERRIT W.
Customer did not leave a comment.Melissa G.
Very customer oriented, friendly, helpful and responsive. Great experience, easy access great location, the people working are amazing. I’d like to thank Aaron personally, very helpful young man. Wonderful attitude and can do spirit!Bruce B. | Overall Experience
Friendly, honest, polite and hardworking crew. Would highly recommend!DOUGLAS K.
Customer did not leave a comment.Leslie L.
Mobile pick up/return was convenient when the office was closed. You can start the process an hour before your actual rental start time. I recommed trying to be there at least 30 before your start time, it can take awhile especially if this is your first time using the process.Mary S.
Way too many things wrong to even discussMICHAEL T.
Customer did not leave a comment.Gregory B. | Overall Experience
Customer did not leave a comment.JEHU J.
Customer did not leave a comment.KIRK L.
Customer did not leave a comment.austin W.
Customer did not leave a comment.JASON C.
Customer did not leave a comment.Dawn D.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.PAUL F. | Overall Experience
Better inspections of equipment. I rented a trailer that the door would not fully open. It made Moving the furniture much harder than it had to be. I have never had to verify the equipment was operational before.MICHAEL B.
The Mom's attic leaked and soaked the pillows and sofa cushions I had placed there. I'm waiting to see if they are stained. If there are stains can I submit cleaning bills to U-Hal? Joekohl@comcast.netJOSEPH K.
Customer did not leave a comment.KEVIN L.
Customer did not leave a comment.CALVIN W.
Customer did not leave a comment.Richard S.
Over the years we have had two storage units and two camper storage spots. The staff always went out of their way to take care of us. We will definitely recommend them to anyone that needs a storage unit. Thanks so much for all your help.Will H. | Overall Experience
Customer did not leave a comment.david M.
Customer did not leave a comment.BRUCE H.
You can tell the owner actually cares. He makes phone calls himself, follows up and was quick to remedy the minor inconveniences we had. I would recommend this location I really appreciated seeing an extra credit on the account for the missing Dolly. I wasn't expecting that at all. it did make me feel really valued that he cared enough to do that.Lauren M.
Customer did not leave a comment.Caroline R.
Customer did not leave a comment.WALLACE JR Q.
Customer did not leave a comment.RANDA T.
We have stored 3 times with this facility and have been very happy with it. The staff is great and always available. I highly recommend this storage facility!Stacie B. | Overall Experience
Customer did not leave a comment.GARRONE D.
Karen was amazing at helping us! I was overwhelmed after moving 1900 miles and Karen’s help really made my life at that time so mush easier. Thank you all, especially Karen!!!Nancy S. | Overall Experience
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Deron M.
Very friendly staff!ROBERT G.
Customer did not leave a comment.DONNIE S. | Overall Experience
EVERYONE here goes above and beyond to make sure you have everything you need. They are quick to respond if you need a bigger unit or if you need to change the date of your uhaul! I would recommend this place to everyone!!BRADLEY S.
Shortly after I rented space to store my RV, a friend of mine told me that their RV had been robbed at this facility. This is why I chose not to continue to move forward with the use of this facility. Note, to fill out this survey, all 5 questions must be answered. Since I never went to the facility, I cannot answer questions, 1, 2, 3, & 4 with first hand knowledge, so I gave them all No responses. The person representing the facility on the phone was very nice and helpful.John C. | Overall Experience
Customer did not leave a comment.VICTOR R.
Customer did not leave a comment.TODD C.
It was busy then hard to park the U-Haul along the driveway. We had a bigger (26 ft) one and had to get it between other vehicles once we learned where to park it for returning. Wasn't bad, just, shall I say unusual. Maybe a little more signage would be good as the driver does not have a cell phone and was uncertain of what/where to go.Todd N.
We stored our RV there. The catalytic converter was stolen out of several vehicles including ours. This facility is lacking lighting and proficient security camera coverage.Dave B. | Overall Experience
Customer did not leave a comment.Anthony C C.
Used them 3 moves now, wonderful!!Desiree S. | Overall Experience
Everyone I met in person or on the phone was very helpful and understanding. I wish every business was run like this one. Great job everyone!!!Robert O. | Overall Experience
Customer did not leave a comment.Terry O. | Overall Experience
Customer did not leave a comment.DEVAN W.
Customer did not leave a comment.MARY BETH M.
The location was very convenient and the storage facility staff was the most friendly I only spoke to them on the phone as I did a 24/7 pick up. However when I got there to get checked in I could not get the uhaul immediately. I was there for literally an hour and a half trying to get this truck. I had never had an issue before when renting a uhaul but this time will be my last!! The chat thread with the app kept telling me they couldn't approve me to get the truck once I got there I tried several times finally I called. The reason was because someone I had used as a reference apparently owed uhaul money which I had not known about clearly. How is it that I could not rent a truck because of someone else's mistake? That's absolutely ridiculous! Imagine going to target and then kicking you out and telling you that you can't shop there because someone you know owes them money. Pretty silly isn't it! So after being there an hour and a half and having to have my friend call them and pay them money they owed I still had trouble getting approved and had to call back 2 more times. Finally everything went through. I got the keys to the truck and it was filthy dirty on the inside. When I went to return the truck I was told I would be charged a cleaning fee. You have lost my business uhaul.Brandon C.
When no one else had a towing truck we could use, this one rescued us!CHRISTOPHER G.
The only issue I had was trying to open the lock in lockbox where key was.Stacey M.
Customer did not leave a comment.Brenda Y. | Overall Experience
Great place! Staff was very helpful and accessible ! Talked with Aaron upon arrival who explained everything I needed to know about the storage. Found Karen the Manager very hospitable and easy to work with. I would not hesitate to store my RV again with I65Brian F. | Overall Experience
The customer service was very kind and helpful.WALLACE JR Q.
Exelent servicemaria A.
Customer did not leave a comment.GARNIE S.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.Robert O.
Use often. Always a pleasant experience.CHRISTIE P.
Customer did not leave a comment.BRADFORD M.
Customer did not leave a comment.Wade Q. | Overall Experience
Fast and friendly serviceRICHARD S.
Customer did not leave a comment.Kurt D. | Overall Experience
I'm not sure if I'm dumb (possibly) or just needed to watch the check in video. Would I have known to take all the pictures ahead of time? If so, I'm an idiot. If not, everytime I had to take a picture I had to start over. Then it didn't like the pictures I had already submitted and wanted more current ones. More current than the 5 minutes before ðŸ¤¯ I took at least 3, maybe 4, pictures of the odometer. The truck was great. Staff was very friendly. Checking back in was a horrible experience.DIANA H.
Very good experience overall. ThanksBob (or Taylor Fortier) G. | Overall Experience
Customer did not leave a comment.GEORGE F.
We appreciated the service and will be back!CHRISTIAN S K.
Customer did not leave a comment.Randall L.
Fixed my paperwork issue and told me I would get a rebate for the overcharged amount.Becky S.
A Man was asleep in a semi which was blocking my rental. I didn't have a problem waking him up , but others may have?Donald D.
Always a pleasure to work with I 75 Storage. Have frequently rented Uhaul over last 4 years and occasionally storage. Great people and well maintained equipment and storage facilities.Alan W.
Customer did not leave a comment.KURT L. | Overall Experience
The location and customer service was fine. However, UHAUL's prices and business strategy for renting trucks are outlandish. I rented a pickup truck for a couple hours and it ended up costing me over $100. This is insane. I initially thought to borrow a friend's truck and then decided to go with UHAUL because I did not want to impose on or bother my friend. This was definitely the last time using UHAUL. There must be a better and cheaper way to rent vehicles for necessary/important means.ANDREW W.
Great staff! Friendly and helpful.MATTHEW S.
Customer did not leave a comment.Jeff B. | Overall Experience
My entire process using i65 storage was great from renting, ease of use of facility, and I actually upgraded to a bigger unit. I feel safe and secure leaving my personal property there especially with the onsite securtiy.Jennifer J. | Overall Experience
Completely satisfied with everything. Aaron was a pleasure to deal with. Highly recommend their facility!JAMES M. | Overall Experience
Thank youJohn M.
Great customer service!Samantha J.
Customer did not leave a comment.DAVID T.
PEOPLE WERE VERY FRIENDLY AND HELPFUL.Robert O.
Customer did not leave a comment.Alejandro C.
The customer service from the people working here is great. They are pleasant to talk to and friendly. However, the trailer I received had an issue with the door on the back and wouldn't open more than about halfway. I couldn't use the trailer for what I needed over the weekend because of the door issue. We were able to pry one of the wheels for the door back into the track to gain a couple more inches of height, but it was still restricting. Better checks of equipment would help prevent this. Thank you.WILLIAM A.
Customer did not leave a comment.Scott W.
Excellent operation (clean,secure/good pricing) and friendly both on the phone and in person. I would definitely recommend this business. Outstanding.STEVE O. | Overall Experience
Totally exemplary!RANDY I.
Customer did not leave a comment.Brittni G.
Customer did not leave a comment.KEVIN J.
Have vehicle cleaned inside and out. Make sure when company is not open that your calls are forward to someone that customer can physically talk to.DANNY B.
Friendly. Helpful. Professional. Easy to use. Quick in and out. Thank you!ELDON D.
Great peopleIKE M. | Overall Experience
Customer did not leave a comment.TOM W. | Overall Experience
Customer did not leave a comment.George J. | Overall Experience
The owners and staff of I-65 Storage are fabulous. Always friendly and helpful when I needed anything. It’s refreshing to do business with a locally owned business that truly cares about their customers!Mark M. | Overall Experience
Customer did not leave a comment.Jeremy M.
Customer did not leave a comment.Roberta R.
Customer did not leave a comment.JOSEPH C.
Nothing keep up the good work.Carlton H.
Customer did not leave a comment.ERNEST W.
Customer did not leave a comment.MICHELLE W.
exceptional customer service. made drop a breeze.Angela F.
Great location for Storage or a trailer 🤙🏼Jess I. | Overall Experience
Was told milage was .79 and was charged 99 to many discrepancies.DIANE G.
Location was full of trucks. Almost had to park in road. Have someone move truck inside gate so there is room for people to park returning trucks.William M.
This storage facility is wonderful! The staff worked extra hard to make sure we were satisfied.Patti L. | Overall Experience
Customer did not leave a comment.TIMOTHY W.
Best customer experience I have had in any situation in the last few years!JOHN W. | Overall Experience
Customer did not leave a comment.Tyler K. | Overall Experience
Easy to drop offAndrew D.
Customer did not leave a comment.Brad W. | Overall Experience
Excellent staff at this location. Timely and professional. Pickup and return went well.DAVID H.
Customer did not leave a comment.Roger L. | Overall Experience
Customer did not leave a comment.David J.
Customer did not leave a comment.William T. | Overall Experience
Very nice and cleangloria t. | Reservation
Always rented with I 65. Great placeRobin H. | Reservation
The staff were very helpful and attentive to our needs.Deborah W. | Reservation
Staff was very helpful and flexible about accommodating my storage needsDAVID N. | Reservation
The staff was very friendly and super helpful. I was not able to use the unit because it was too small but they worked with me to find something that might work in the future. I definitely recommend!!Christy M. | Reservation
Great service The turn spaces are tight for big trucks but clean nice unit. ThanksWilliam F. | Reservation
Service was fast and good.JENNIFER B. | First Impressions
Timely, responsive, helpfulKEVIN G. | First Impressions