Customer Reviews for I75 Business Park & Self Storage
(U-Haul Neighborhood Dealer)

265 reviews

4500 SW 41st Blvd   Gainesville, FL 32608

(352) 528-6900

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 528-6900

4500 SW 41st Blvd
Gainesville, FL 32608

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Equipment was ready to go, staff was pleasant. Only advice was maybe ask if customer would like an overview on operating the vehicle instead of just handing you the keys.

Emily H. 
Rating:
5.0

Everything is perfect

Abubakr O. 
Rating:
2.0

truck with 127k miles front end so worn out unable to keep the vehicle in one lane while driving - truck needs to be repaired or removed from service rented 4 wheel dolly - all 4 wheels had rubber tread falling off so dolly was unusable - i rented it because i needed it - refunding my rental was not appropriate - i NEEDED the dolly for my move and was forced to do without - obviously not inspected before rented 2 wheel dolly that we rented looked like it was purchased from harbor freight and left in a lake for a year - totally rusted - not rental quality

Streve B. 
Rating:
5.0

Customer did not leave a comment.

Yanming Y. 
Rating:
3.0

I think you have everything that you needed to hear in the first comment box above.

MAYIA P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Very professional and easy process

Jacqueline P. 
Rating:
5.0

Very nice people

John S. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Cris wss so helpful. Good customer service. The truck has no A/C. Not comfortable to drive without one.

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

YVETTE Q. 
Rating:
5.0

Customer did not leave a comment.

Christian N. 
Rating:
1.0

Customer did not leave a comment.

Colette O. 
Rating:
5.0

Customer did not leave a comment.

Arash M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD USAMA S H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Zhixing W. 
Rating:
5.0

Not a thing it was great service Thank you Ms. Carol

LETA JANE A. 
Rating:
5.0

Carol is always polite and friendly! I have rented from this location several times just because of her! I know I will be treated well and get what I ask for on time.

DEBRA S. 
Rating:
5.0

Nothing. Everything was awesome. Great experience!

JOEL A. 
Rating:
4.0

The truck needed an alignment. It was pulling to the right the entire trip which made the 5 hour drive more tiring.

Grant L. 
Rating:
5.0

I did not notice moving supplies. I would have purchased more supplies if they were displayed. It also may be that I did not notice them.

ROBIN W. 
Rating:
5.0

the only problem was that the truck stank of cigarettes as if someone had smoked but otherwise the conditions of the truck very well 👍🙂😉

Julio C. 
Rating:
1.0

First off I would hire friendlier staff and make sure that each and every rental gets checked every time so that the next person won't get stuck with charges that they didn't use

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

TONEY R. 
Rating:
3.0

We dropped truck off 1 day early on Saturday place was closed at 4pm. Dropped keys in slot. We received phone call Thursday we had not returned truck. I called and never heard back. I personally drove to the location and there sat the truck.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

TONI W. 
Rating:
5.0

Cracked windshield . Changes 25.00 cleaning fee for maybe 3 clothes hanger left . FYI returned truck with half tank of fuel when picked up truck at 3/4 of fuel . No courtesy

Anita W. 
Rating:
5.0

Both of the employees were excellent

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

Celso C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

roger E. 
Rating:
5.0

Customer did not leave a comment.

roger E. 
Rating:
5.0

Customer did not leave a comment.

ULYSSES R. 
Rating:
4.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Excellent attentive efficient customer service

Penny H. 
Rating:
4.0

The experience was intuitive and good overall. I have only a couple of minor suggestions: 1) This location needs to verify that their phone number listed on Google Maps is still intact. I tried calling it twice during open hours, but it only rang with no one answering. 2) I think the process of the initial inspection of the equipment could use some more clarity. The pictures of the equipment online were too low quality to discern where actual prior damages had occurred (i.e. I could not see the Xs marked in the picture of the vehicle). It might be useful to have, for example, an interactive diagram of the vehicle that shows where the Xs are, and the user can mark the location of previously unidentified Xs. Altogether, though, the experience of making the reservation and picking up the rental was intuitive. I did not use the mobile app so can't comment on it. Thanks for the rental!

Joshua M. 
Rating:
3.0

Customer did not leave a comment.

TREVOR H. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

JULIETTE R. 
Rating:
3.0

The manager was overwhelmed and gave me s truck that had a dirty driver cabin. When I asked if she would clean it she said that she would blow it out. With COVID-19 we should have sanitized the vehicle.

Cedrick M. 
Rating:
5.0

Great experience!

JONATHAN S. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
3.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Yan X. 
Rating:
2.0

Customer did not leave a comment.

Rick T. 
Rating:
5.0

Very friendly and amazing g customer service!!!

Maylene J. 
Rating:
5.0

Best experience I've ever had with Uhaul, hands down.

JOSHUA B. 
Rating:
5.0

Contactless pickup was a headache

Grisel D. 
Rating:
2.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

This location was excellent, friendly, and fast. Easy drop off and no hassle!

FRANKIE V. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Top notch staff with great customer service. Very professional yet warm and friendly.

Pamela S. 
Rating:
5.0

The drop off location was not a location for u hauls

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

The service at point of sale was excellent. The truck itself was in very poor shape with a broken mirror, loose steering and in badly need of mechanical work

William D. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

wanda T. 
Rating:
5.0

Great location. Truck in poor shape. Still ran with no major issues. A/C anemic

Desmond F. 
Rating:
5.0

Everything was very well organized and ran very smoothly. Thank you

Denise C. 
Rating:
2.0

Computers were down during pickup and I did not receive a contract. Also, the cables on the rear door were broken. Upon return, I was charge additional fuel based on an amount shown on a contract I never received even though I placed fuel in the truck back to gauge where it was when I picked it up

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Antoinette K. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
3.0

Customer did not leave a comment.

Jenisha P. 
Rating:
5.0

Of special concern to us is the fact that shortly after providing our contact information to U-Haul, in regards to our rental, we began receiving unwanted e-mails from various "spam" sites. We cannot be 100% sure our rental from U-Haul was related to this issue. If not, it sure is a coincidence. It would be very much appreciated if you would please remove our contact information from ALL of your customer lists!!!!!!!

Gary W. 
Rating:
1.0

Customer did not leave a comment.

EUGENE H. 
Rating:
5.0

Very accommodating, friendly and knowledgeable.

Gena B. 
Rating:
5.0

Carol was super helpful and we needed this at the last minute and she made it happen

Victor T. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Gail A. 
Rating:
5.0

Drop off was a breeze!

Phyllis S. 
Rating:
5.0

Awesome service

Peter N. 
Rating:
5.0

Carol the service manager there was extremely pleasant and helpful. I give her 10 stars ??!

Beatrice R. 
Rating:
5.0

Friendly service.

Bob R. 
Rating:
3.0

Service was very pleasant.Very good Customer Service. The truck didn't drive well,even with the Haul/tow engaged or disengaged. The truck wasn't the usual standard of uhaul

Valerie N. 
Rating:
5.0

They did exactly what wss expected of them and were kind.

Chris R. 
Rating:
5.0

Some small issues with the truck but great service overall

Michael S. 
Rating:
5.0

Carol, the manager was very friendly and incredibly helpful.

RALPH E. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Great customer service!

Greg W. 
Rating:
5.0

Not sure how to improve my experience it was pretty much seamless! However, I would love to give Kudos to the young lady who handled my transaction, she was amazing!

Mike C. 
Rating:
2.0

Be helpful make suggestions as to what equipment would be appropriate for the task

Randall H. 
No reviews have been submitted for this location.

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