Make sure to include all supplies rented with the truck as we did not get our dolly or furniture pads.Tessia J.
Customer Reviews for I-81 Self Storage
U-Haul Truck Share 24/7© Location
Bristol, VA 24202
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Identify key drop box location.Henry J.
Reduce costWilliam N.
Customer did not leave a comment.Joe K.
Although I chose self check-in, the pick up location was supposed to be staffed during regular business hours. I was unable to unlock the combination lock to retrieve the key. I spent 1.5 hrs. on the phone with a Uhaul rep. trying to assist me. Although not on site, a staff person at the pick up location finally answered the phone and after several more attempts the lock opened. Uhaul needs to establish a back-up protocol for customers doing self check-in and the equipment malfunctions.scott L.
Customer did not leave a comment.Devon C.
The lady at this location did her job well. The thing I am upset about is UHaul advertises 24/7 pick up, but it did not work. I was supposed to be able to go online check in and get a code to unlock the back where the keys to the truck were. I never got a code for the door and the lady had to call her supervisor in order to get a code. It took her about 20-30 min to gain access to the truck. So your process of 24/7 does not work. Due to this, I ended up sitting there waiting for it to open in order to get the truck. So an hour and a half of my time was idle that morning. I found the entire process very frustrating to say the least.pam S.
Customer did not leave a comment.Keyuna J.
Tabby was excellent and very helpful.Thomas R.
Service clerk was friendly and welcoming but seemed a little lazy about helping me to connect with my drop off site.Norma D.
Customer did not leave a comment.HUGO B.
Customer did not leave a comment.Jarman W.
Customer did not leave a comment.Mike D.