Customer Reviews for Black Dog Furniture
(U-Haul Neighborhood Dealer)

Rating:

1.0

Returned at 6pm, but they were closed even though suppose to be open until 7pm. Charged for fuel even though I returned with more fuel then I had to start.

Rating:

5.0

The truck needs to be serviced IMMEDIATELY!!! I was pulled over twice while driving by the police!

Rating:

3.0

Charged me for 15 gallons of gas after traveling 40 miles.. probably would have charged me regardless If I added fuel or not. Just expect to pay more than expected. Otherwise, just a bumpy ride but that's just every uhaul truck over 100k miles.

Rating:

4.0

Used socks were in between seats

Rating:

5.0

Ideal and the person that helped me were great. However, I had to go there because the location I had booked didn't have my original truck, causing massive chaos to start the morning.

Rating:

5.0

check in process should be a little smoother and the cash out is difficult when you are already holding money and then then also charged. Not everyone has the extra cash for being doubled charged even if just holding.

Rating:

5.0

Nothing at all. Everything was perfect. Even the owner Mr.Stephen was very welcoming && sweet☺️

Rating:

5.0

Didn't catch his name but the man who set me up with the uhaul was incredibly nice and very helpful. His place of business was very clean and welcoming. Dropping off the uhaul was very easy. 10/10 experience

Rating:

5.0

Everything was perfect it went by smooth I gave them the information I was in and out of there less than 10 minutes it was a great experience I would highly recommend this guy Stephen he was a wonderful gentleman.

Rating:

5.0

Great customer service thankyou

Rating:

4.0

While the location was ideal and lock box part worked well, the check out and check in online at Uhaul.com website was very problematic. I had to re-submit the same information/photos many times when it would lock up on me and restart from the beginning. Customer service even tried to pass it off as an internet connection issue on my side, but my internet was strong and working perfectly for everything accept certain pages of the checkin process (the other pages always worked quickly every time). I lost over 45 minutes in this process, in the cold, trying to get the vehicle.

Rating:

3.0

The truck smelled horribly of body odor. Transmission shifted very rough and the ride it self was very bumpy your app sucks would not upload clear pictures then you tried to charge me for fuel it had a half of tank when i got and when i returned it i was refunded but should not of happen at all you lost a customer today.

Rating:

1.0

Maybe use the person's email that is renting I had no part of this rental and have no idea why I'm attached to it

Rating:

5.0

Right around 2 corners and I was there. Hate I don't have a pick up anymore.

Rating:

5.0

Loved the location. The gentleman assisted me with all the paperwork. The door, latch and ramp were easy to operate considering I'm >65 years old. Will be using them again!

Rating:

5.0

Nothing, everything was perfect

Rating:

2.0

Make sure there are not dirty socks, potato chips, and sucker sticks in the cab when people pick up their rentals.

Rating:

5.0

The name of the store has changed. U-Haul need to update their records.

Rating:

3.0

Did not receive the refrigerator dolly that I paid for. Regional manager sent me to a wrong location miles away to pick up dolly. None existed there. Had to call around and drive more miles to get a dolly. Wasted the whole day looking forward a dolly and not loading the truck.

Rating:

5.0

Everything went fast and smooth. Very friendly staff. Explained everything very well. Will come back again there when truck is needed.

Rating:

5.0

Steve was awesome

Rating:

5.0

Nice new clean truck. Excellent location for me and truck was available and on time. Planning was great. Definitely will you again if permits. De

Rating:

5.0

Everything was perfect, don't need to improve anything! Thank you. Stay safe