Good is communication for rescheduling
Seonghwan K.
Customer Reviews for Ideal Self Storage #1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got a call 12 hours before picking up my uhaul telling me truck was not available at that location and I could pick up a truck 2 hours away the girl was ashley and was very rude and cx my rental and hung up on me she said looks like we cant agree on this so I'm gonna just cx your reservation never again will I use uhaul
Thomas P.none. did not have a walk-around inspection but I guess the dealer was not concerned.
GERALD I.Perfect experience
Thomas L.Only spoke on phone.
Vickie Q.The muffler on the truck needs repaired it is extremely loud.
Joseph D.Great job. I was in and out in no time. Well done.
Ronald D.Last was very helpful and friendly
nicole P.The running lights did not work. The brake lights were fine.
susan H.Staff was untrained and unable to complete rental paperwork. Took over an hour and a half with Uhaul rep on phone. Trailer was missing safety chains and tire strap was broken. Only trailer available so had to just accept it and make due.
NATE A.Have this location make sure they're stocked with appropriate supplies. I requested half a dozen moving pads and they had zero when I arrived to pick up my rental.
CODY H.Took over an hour to pick up equipment, only one person there that was trained to do U-Haul computer stuff and she had several people picking up and dropping off...she was very nice, but just crazy long wait!!
Sandra S.People were very nice and helpful, but if the owners brother didn't just happen to be there I don't think anyone would have been able to show us how to secure our car on the tow dolly.
Tim R.I pulled into the location and used the uhaul website to drop off the truck. It was very easy and convenient.
Sammy J.