Customer Reviews for Ideal Self Storage #1
(U-Haul Neighborhood Dealer)

39 reviews

225 N Industrial Dr   Waco, TX 76710

(254) 523-3408

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(254) 523-3408

225 N Industrial Dr
Waco, TX 76710

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good is communication for rescheduling

Seonghwan K. 
Rating:
5.0

Customer did not leave a comment.

Amos M. 
Rating:
4.0

Customer did not leave a comment.

Mary C. 
Rating:
1.0

Got a call 12 hours before picking up my uhaul telling me truck was not available at that location and I could pick up a truck 2 hours away the girl was ashley and was very rude and cx my rental and hung up on me she said looks like we cant agree on this so I'm gonna just cx your reservation never again will I use uhaul

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

ROBINETTE H. 
Rating:
3.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
3.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

none. did not have a walk-around inspection but I guess the dealer was not concerned.

GERALD I. 
Rating:
5.0

Perfect experience

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
5.0

Only spoke on phone.

Vickie Q. 
Rating:
3.0

Customer did not leave a comment.

Chris A. 
Rating:
3.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

The muffler on the truck needs repaired it is extremely loud.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

Johnnie E. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Great job. I was in and out in no time. Well done.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Last was very helpful and friendly

nicole P. 
Rating:
3.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Albert Y. 
Rating:
5.0

The running lights did not work. The brake lights were fine.

susan H. 
Rating:
2.0

Staff was untrained and unable to complete rental paperwork. Took over an hour and a half with Uhaul rep on phone. Trailer was missing safety chains and tire strap was broken. Only trailer available so had to just accept it and make due.

NATE A. 
Rating:
5.0

Customer did not leave a comment.

Mathew W. 
Rating:
4.0

Customer did not leave a comment.

Cheryl B. 
Rating:
2.0

Have this location make sure they're stocked with appropriate supplies. I requested half a dozen moving pads and they had zero when I arrived to pick up my rental.

CODY H. 
Rating:
2.0

Took over an hour to pick up equipment, only one person there that was trained to do U-Haul computer stuff and she had several people picking up and dropping off...she was very nice, but just crazy long wait!!

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
3.0

People were very nice and helpful, but if the owners brother didn't just happen to be there I don't think anyone would have been able to show us how to secure our car on the tow dolly.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
4.0

I pulled into the location and used the uhaul website to drop off the truck. It was very easy and convenient.

Sammy J. 
Rating:
5.0

Customer did not leave a comment.

Freddie R. 
No reviews have been submitted for this location.

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