Customer Reviews for Ideal Self Storage of Gatesville
(U-Haul Neighborhood Dealer)

35 reviews

1611 E Main St   Gatesville, TX 76528

(254) 679-5175

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5:30 pm
  • Sat-Sun: 10 am - 3:30 pm

Services at this Location:

Contact Us

(254) 679-5175

1611 E Main St
Gatesville, TX 76528

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5:30 pm
  • Sat-Sun: 10 am - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Experience

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
4.0

Customer did not leave a comment.

Shamonica T. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
1.0

The onsite manager refused to allow me to drop off my trailer so it was late and U-Haul charged me a fee for the locations lack of good work ethics.

CHRISTOPHER R. 
Rating:
3.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

The pricing needs to explained upfront. I had no idea it would cost 99 cents per mile. That is ridiculous! Especially when I had to buy all the gas at 4 bucks per gallon!

Loyd C. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE J. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

kelly M. 
Rating:
2.0

Uhaul told me the office opened at 10. I was there before ten. At ten I called UHAUL and they said they couldn't reach anybody. Josh arrived at 10:23. I told him UHAUL said the office opened at 10 and he responded: "I don't work for UHAUL, I work for the storage company and had to inspect other facilities first. The truck was ready but he couldn't find the key and had to call someone to tell him how to open the back of the truck and get the key. I was supposed to pick up a truck at 8:30 in Temple and was diverted at the last minute to get a truck 40 miles away at Gatesville. The 24/7 phone system was in a loop and just kept taking me back to the "pick up my truck" screen. So my 8:30 AM pick up became almost 11:00 and I was 40 miles farther away from my destination so I was 3 hours behind schedule before I started.

Fred S. 
Rating:
1.0

I was charged over $150 when I was told it would be no more than 40

SAVANNAH M. 
Rating:
5.0

After hours drop off. Good and convenient location.

Eugene F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Alyssa G. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
1.0

I was charged an extra $60 at drop off and wasn't given a reason. It was all done on my phone since it was Sunday afternoon, nobody to speak to. but I wasn't happy about the additional charges without explanation.

Kevin R. 
Rating:
4.0

Good

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Nikki N. 
Rating:
5.0

Super customer service, very helpful

JOHNNY E. 
Rating:
1.0

Was charged for two days and rented for one I would like to talk to someone about this

PATRICIA B. 
Rating:
2.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Truck in good condition but muddy floors in cab and cargo area. I mopped it out. Mary Ann was VERY helpful and courteous to our family.

Marilynn P. 
Rating:
4.0

Well place does not open til 10 am so do not allow me to schedule a 9 am pick up. Was not able to get til after 10 am.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Guy R. 
Rating:
4.0

Employees should wear a mask when interacting with customers indoors.

Steven B. 
Rating:
5.0

Have a pick up service.

MARILYN M. 
Rating:
5.0

Go straight to the place you want to rent from. Don't click on any e mails you might receive. The main office from u haul will have you going out of town to pick one up. For me that was 20 some odd miles to go get one

Karen H. 
Rating:
5.0

Very nice lady in the office. Very polite and helpful.

Denton D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

Customer did not leave a comment.

Lyndi A. 
Rating:
2.0

The location was closed. I am not happy with this rental experience because when I made my reservation there was no indication that the pick up and drop off locations were in an entirely different town 8 miles away.

Jude G. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
No reviews have been submitted for this location.

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