No one was there when I went to drop off equipment and I couldn't reach anyone by phone. I left equipment at location because I didn't want to take it back with me and be charged more. Later I found out that they refused to check it in because they weren't there when I dropped it off and I was told since it was ‘still in use' by me, I was going to owe more money! I made a good faith effort to contact the location and every call went straight to a full mailbox. When I did finally speak with an employee, they were rude and dismissive. I still don't know if they'll come after me for more money as the equipment is still showing ‘in use' by me a month later. Save yourself the headache and definitely don't use this location.
Amanda B.
Customer Reviews for Imperial Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very helpful and pleasant!
Craig W Limbert L.Run down, overgrown location with very rude employees. Broken wood with nails sticking out laying around to go in your tires when trying to hook up a trailer. Guy running the place was very rude.
Allen Y.I would no longer allow Imperial Motorsports to handle or rent out any U Haul equipment of any kind because I was treated and spoken to as if because of my military service and tattoos that I must be a racist Muslim hater and they only wanted my card information for no good reason and didn't even help hook up my rental trailer to my truck
Johnny B.