The couple who run this location were absolutely perfect at what they did. They were very helpful and I deeply appreciated all they did for me.
WADE M
Customer Reviews for In Motion 101
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners of this store were GREAT!!!
karen wBetter signage
Egl BYou were great. Don't change a thing.
Leon WFrequently closed. Had Toni help us with our rental. Will never use or recommend In Motion again.
Ray Smy only complaint was that I ordered two handcarts but they only had one. but otherwise great
Sasha CCan't improve on perfect. Keep up the good work!
ANTHONY REverything seemed to work out well with the cargo trailer. There were no problems.
Mark WThe app needs to be more
Christian PThis was a great experience! Fast, friendly service!
Lea HCan;t ask for any BETTER
Cameron GAwesome
Paul JGreat folks!!
Paul Jgreat experience.
Jason CGreat staff, have used them before, always first rate
MURRAY KPositive happy service willing to go above and beyond for customers
Daniel DNice people with the experience and knowledge to help with all the details.
Jon MFriendly, efficient, and most of all, the van I reserved was ready and waiting for me. All too often, the size or type of equipment I reserve is not available when I arrive. Not so here, and I really appreciate that. I'll be back to rent from In Motion!
Suse KSuper helpful owners. Knowledgeable.
Mark BThe family who owns this rental location went above and beyond in making sure I was taken care of even I after I had dropped off the truck and had to wait for a ride, letting me use their phone charger and even bringing me out some of their supper in a to-go container. Friendly, helpful, and caring people who deserve your business.
Marshall LAlways a good experience at this location.
Dawn SEverything was great!
Dawn SThey went way beyond expectations!!
JANA Wnothing
LOUIS AEverything at this location has improved by Leaps and Bounds in the last few years
Oliver HVery friendly and welcoming... I came to pick up a tow Dolly and had the wrong hitch and adaptor and they let me barrow !!! Woow amazing 😶😶⭐⭐⭐⭐
Veronikka RFast and friendly service. They were very accomodating.
PATTY CWonderful owners/agents, so nice to deal with and they made the process very easy. I give them a 10 out of 10; will recommend them to others.
Terry RGreat service, very nice, and very helpful. I will continue to rent here in the future.
James SVery capable and friendly people. They know their business well
Joe CI was charged for 40 miles over… Just drove directly from the pickup location in Portland to Florence. Didn’t check the mileage though up in Portland, so I guess it was incorrect. There is 164 miles between Portland and Florence Oregon. They said in Florence that I drove past my 202 allotted miles. This was totally Outrageous!!! :(
Cathy BNothing the agent was excellent
LARRY WOur renting experience was enjoyable.
Steven WOn time. Helpful with hookup. Smooth and quick.
Ronald sSuper easy and friendly people. We will definitely use them again!
Wendy TLet them know it is not a quick pick up with the mobile app
Cody RNothing Liz was wonderful, rental was seamless. 10 stars
Carol LTerrific on all subjects!
Ronald HNope nothing fast friendly service
Daniel DGreat experience, they had the trailer I needed. I just wish the weekend hours were a little later This is more of a corporate issue for U-Haul rather than a local issue, but I don't appreciate getting charged an extra day for returning my trailer at a reasonable time, but after hours.
Erick OGo over the equipment a little better. Especially "tow haul".
Vickie BSuper sweet and helpful
KEVIN WOwner was competent friendly and thorough
Debra MWonderful people! Went out of their way to work with my schedule. Best U-Haul experience ever. Using them from now on.
Nicholas JProfessional, nice people, About as good as it gets
Robert HFriendly and helpful
James MVery nice and accommodating people. I would rent from them any time. Thanks, MR. Smith
Jarl SI enjoyed being able to drop the U-Haul off after hours. However, because of the more rural location, I struggle to use the U-Haul app to return my truck, because of poor cell service. That has never been a problem at this location. My rentals have been checked in with no additional fees or problems.
Jami MDealers were great...the Driveway was horrible big potholes full of water Big potholes.....
Dale NYou are awesone! Thank you!
Renea DGreat customer service
JOHN HExcellent customer service from warm friendly people.
Cynthia NFriendly,hand helpful
James MDirty ashtray, not cleaned at all, desperately needs new wiper blades, tire loosing air on rear passenger side, no wiper fluid when we picked up the truck, the trailer had No Brakelights or Blinkers and to top it off the damage thing leaked. My property was water damaged and I am seriously pissed off.
Jeannette aGreat customer service and very friendly and knowledgeable
Kevin FHave wireless at location for pick up and drop off? Pics take a while to upload. Your mobile check in was great. Pick up early morning’s are wonderful. Great outside lighting.
Michael BNeed a more customer friendly office facility.
Leland SThe staff was very pleasant to work with and she made sure all my needs and questions were covered. Would go back and refer others to go there as well!
CHRIS HNeeded new wiper blades and there was no wiper fluid. Also, the rachets need replaced or serviced. It took two men to release them. The braking system is Awesome! The rep here was great to work with and solved our flat tire problem with the trailer quickly and painlessly after pick up.
Marilyn PNothing I can think of, these folks were fantastic.
Kim K