They were very helpful in closing out the rental.
Jacob C
Customer Reviews for In N Out Shipcenter
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service. When I arrived to return the truck a employee told me that everything was fine without checking mileage and gas level. Also false advertising on hours of operation. On Thursday January 11 I was waiting for 2 hours and nobody was there to open for business. BAD CUSTOMER SERVICE
Oscar AIt is not very obvious where a larger truck can be left. The parking spaces are all for small cars.
BERNHARD SNothing to improve very nice guy fast check in he recommended we save about 80 dollars just by returning the truck also the truck looked and drove like new most importantly HONEST that’s worth going to this location Thank You
Samir CServicio rápido y efectivo
Juan AGreat location! Pick up and drop off truck easy!
HEPING ZVery convenient location with large parking lot! The whole pick up experience is great and efficient! Highly recommended!
Willie GThis place was very clean and an excellent location. Was very impressed and was not intimidated to drop it off late at night.
Dean WI followed your instructions exactly. I drove 16.6 miles and put $13 worth of gas in the tank a few blocks before returning the truck. I submitted a photo showing the gauge exactly where it was supposed to be, but was charged $26 for gas. U-Haul stole $26 from me! I AM VERY ANGRY ABOUT THAT!
Janice RYannis is very informative and patient. excellent service I will definitely come back again!
mann cI did not like the automated pick up. I will never do it again unless I have to. The website did not work on my phone properly. I had to calm agents 3 times to get it sorted. The third person helped the most. The second either disconnected by accident or hung up on me. Also at pick up, the lock that locked the vehicle did not slide in their drop box. I had to borrow a screw driver to force it down. I did not want to leave it to any chances of getting charged because someone removed it from the top of insert slot if I left it like that. So I’m not busting the pick up location as being bad just website. Crashing failing to load. It took me one hour on site before I left with truck, I felt it should have been 10 minutes I have an I phone 13, I had three bars of 5G!!!
Jacob FYannis is helpful and efficient! the best uhaul dealer location!
Yi CGreat customer service, nice staff
yokie fI was told it would be a certain price. I got two and a half times more for some reason. When I asked to get it fixed, I haven't heard back and it's been a week.
Khoi NThis location is amazing. Yannis is fantastic and helpful....Love it
JOHN SOK, drop off, grumpy staff.
Boris BPrefect location with large parking! Yannis is the best Uhaul dealer! Very friendly and efficient! I would definitely come back to this location and I hope there would be more trucks to rent.
JINYI FI loved the whole Escape Room experience, trying to open the lock with the code supplied. We had a problem opening the lock because you have to push down on the truck door locking mechanism to relieve pressure on the lock to open. The store rep was just arriving and coming over to help when we opened the lock. We both cheered! Challenge completed! It was strange to take pics of everything but it allowed us to pick up and return the truck without bothering the store reps but it’s nice knowing they are there in case we need them.. We will absolutely use that location again in the near future!
Adriane Jemployee was quick and efficient, I was on the road in minutes!
RANDY DIt was wonderful to pick up the truck so close to home. I was also able to order and dolly and furniture dolly at the last minute. Everyone was super friendly and helpful. I know we will do business there in the future. Thank you for the awesome service!
JOREN MIm pretty sure i picked no insurance bc im not travelling far but i still got charged $28. I was not aware that if the truck was returned after 5pm that theres going to be another $29.95 charge, i didnt see it on the website. Its probably on the agreement but who reads it.. lastly i sweeped the truck before i returned it ofcourse theres still a bit of dirts left didnt know that i had to clean it thoroughly if i knew that i was gonna get charged another $25 for cleaning i would've vacuumed it. Anyways its overwith and theres nothing i can do to get my money back.
Randy GWas told the store closed at 3 on Saturdays, signs on windows also showed 3 o’clock closing time. When we returned the truck at 2:40, store was already closed. I hope I don’t get charged $20.
Edward BExcellent customer service from Gienness. I truly appreciate it. Thx.
EMAD L