Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no issues with physically dropping off the equipment. Everything was clearly marked and easy to find. However, the uhaul.com/share website experience was cumbersome and awful to use. I could not submit my final pictures because every time I took the intended picture, the sight would refresh and my pictures would be gone. I never got past more than one picture. I would suggest Uhaul to either push customers to use the app only or eliminate your app and improve you website experience.
Zachary T
Rating:
5.0
Customer did not leave a comment.
Mike G
Rating:
1.0
One of the most stressful exhausting experiences of my life. I have used U Haul 3 other times this last 16 months. Because of this one horrible, stressful, botched, experience I will never use U Haul again! This was moving hell, because of how U Haul handled it.
Melissa H
Rating:
5.0
Customer did not leave a comment.
Melinda T
Rating:
5.0
Customer did not leave a comment.
RAFAL D
Rating:
5.0
Nothing, I could not have asked for a better experience
Tracy L
Rating:
5.0
Pleasant experience, knowledgeable staff, and very nice location overall.
AARON W
Rating:
5.0
Phenomenal experience at your facility—clean, safe, easy access, friendly informative staff! Highly recommend to everyone and will definitely come back if I need storage! Thanks for best experience ever—wish customer service everywhere else takes care of business like you do!
Danette E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
3.0
Customer did not leave a comment.
Mike M
Rating:
5.0
Customer did not leave a comment.
Victor C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carl B
Rating:
5.0
Shelly was amazing! This is the only location I will use moving forward. Couldn’t have made it any easier!
Nicholas F
Rating:
2.0
The location closed early so I couldn't return the vehicle without going through a very cumbersome and difficult online process. The signage clearly indicated they were open until 5, but they closed at 4 without warning. The truck had very bad headlights that weren't correctly aimed. The website said the location accepted cash, but that wasn't true, so I had to make alternate payment arrangements at the last minute. Overall a poor experience, and if I ever need a u-haul again, I will find a different place to rent from.
DAVID M
Rating:
4.0
Customer did not leave a comment.
Warren M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd F
Rating:
5.0
Equipment was available on time and in good shape. Everything worked as advertised.
GERALD P
Rating:
5.0
Customer did not leave a comment.
steven g
Rating:
5.0
Customer did not leave a comment.
Rodrigo P
Rating:
5.0
Customer did not leave a comment.
Laura W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Muriel C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
dave s
Rating:
5.0
the self checking pick up process was quite a surprise. I purposely chose a location that was manned and then 2 days before it was switched to this site. there was no explanation of the BS involved with the self check in. not sure why you need to speak to my boss in order to rent a truck that has nothing to do with my employer.
RICH S
Rating:
5.0
Customer did not leave a comment.
Cheri S
Rating:
5.0
Please have at least a half tank of fuel in truck ready for next customer. Mine had 3/8th. That seemed a little odd. Movig day is a stressful day. It would help the day start better.
ROBERT W
Rating:
5.0
Customer did not leave a comment.
Scott C
Rating:
5.0
My experiences with both Shannon and Ben were excellent! They both were very accommodating and made the drop off easy. The communication was very clear and up front with no unforeseen challenges.
Warren M
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Nicole Y
Rating:
4.0
Customer did not leave a comment.
RANDALL M
Rating:
5.0
Ben is the best at the location!
Emma S
Rating:
5.0
Customer did not leave a comment.
Anita L
Rating:
5.0
I pulled in and parked, and was met by the employee, who took the keys and let me go. I left my i-Pass in the truck, and he called and left a msg informing me later, with the hours he would be there today and tomorrow. Very thoughtful, very helpful. (I didn’t go inside, so I can’t comment on cleanliness.)
Mark H
Rating:
5.0
Customer did not leave a comment.
Juan B
Rating:
5.0
Once again, Shannon and Ben were wonderful!! I’ll use InTowne for all of my moving and storage needs.
Dawn R
Rating:
5.0
We love the location of the facility, but our spot was not ideal with the trailer that was parked in the spot in front of us and the trees that line the back of our spot left our boat cover stained and covered in debris. Now - it's not the end of the world and we will be back in the spring - if you have something available, but hoping we can get a more open spot. We shall see. Thanks and see you all in 2024.
Jennifer G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim K
Rating:
5.0
Exceptional service, good pricing, safe neighborhood. I parked my RV in their parking lot for years and had no issues. It's a perfect location!
Allison S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Slawpmir B
Rating:
5.0
Customer did not leave a comment.
James N
Rating:
5.0
Great customer service. Well stocked inventory.
Steven A
Rating:
5.0
Great service! I highly recommend.
Virgil S
Rating:
5.0
Highly recommend this location. Shannon @ the front desk provided excellent customer service. Quick check-in/check-out. Van was practically brand new. Will definitely return should I need another rental. Thumbs up.
Christopher M
Rating:
5.0
Customer did not leave a comment.
MIKE J
Rating:
5.0
Customer did not leave a comment.
Sarah J
Rating:
5.0
Perfect facility for my needs! Highly recommended!
Nancy H
|
Overall Experience
Rating:
5.0
What a great staff! Ben especially goes above and beyond to help. The facility is clean, climate controlled and well lit. Also, it's in a cool, sturdy older building. Great experience!
William C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth H
Rating:
4.0
Have a spare tire on vehicle. Make all tires are in excellent condition. The rear drivers side tire was bad. Had to have brand new one put on vehicle before I could travel. This was done thru your 800 customer service team
Barbara B
Rating:
5.0
Customer did not leave a comment.
Todd A
Rating:
5.0
Great communication and service.
Suzanne H
Rating:
5.0
The truck was clean and worked. The check engine light came on while I was driving it and there were times it was a little sluggish on the acceleration. The awesome folks at In Towne said they'd look at it.
William C
Rating:
1.0
Ben at the site was very helpful. That said, the remote pickup system sucks. Asking for my driver’s license at the time I book the truck would be a good idea. But getting to the site to pick up the truck and then having the system ask for things you would never bring to pick up a truck because I have an out of state license was very frustrating. Luckily for me, Ben arrived to work early and was very helpful.
Unfortunately, nobody was at the site one hour before their advertised closing time so again, I had to use the remote feature. I had to go back to the truck three times as the system kept asking me to take pictures. After I took a picture of the interior of the truck, which was difficult as I was holding the trash I had accumulated during the rental, the system closed and I had no record or way to start the process again. All I could do was drop the key and contract and leave, which I did.
Remote access is a great idea, but set it up properly and the customer will have a much better experience. My rating of the site is not an indictment of the location but of your system.
Christopher W
Rating:
5.0
This is my go to drop off/pick up location. I went to the wrong spot this time, but they were so helpful helping me check the trailer back to their location and unhooking the 6x12. Two person job for sure!
James G
Rating:
5.0
Some signs on where to park your car.
Micheal O
Rating:
5.0
Everything was excellent
James P
Rating:
5.0
This is the best Uhaul renting experience that exists. The customer service from the guy working here is 100%. I would like to hire him away from Uhaul so he can make some real money.
Michael W
Rating:
5.0
Customer did not leave a comment.
Mark F
Rating:
5.0
Customer did not leave a comment.
Jeff W
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
The drop off was ok, they should have wheel chocks in a basket as I had to look around for them. I never got how to return after hours when I booked. I had to call, but the lady on the ph was helpful. You should follow up on line with details once a renter books. I got tossed off the site and had to re log in to return the trailer. But I find most all business do not have very well thought out processes. Overall it went ok though.
Stephen L
Rating:
5.0
This U-Haul location is the best!!!
Paul L
Rating:
5.0
Customer did not leave a comment.
Candice G
Rating:
5.0
Customer did not leave a comment.
Marshall B
Rating:
5.0
Customer did not leave a comment.
Zabdiel C
Rating:
5.0
Customer did not leave a comment.
Andrew S
Rating:
5.0
Customer did not leave a comment.
Wade Z
Rating:
5.0
Cathy and her team really helped us in our time of need identifying storage space for our household goods. We had miscalculated our space requirements and Cathy and her team saved us on move out day with additional storage options. Thanks
Rich W
|
Overall Experience
Rating:
5.0
Girl who helped me check out truck was awesome. Very friendly and professional.
Chris R
Rating:
5.0
No problems, no issues - this is by far, the best UHaul facility I've ever used. Great Staff. Very helpful!
Gordon S
Rating:
5.0
First rate!
Mark V
Rating:
5.0
Thank you very much.
Virginia R
Rating:
5.0
Customer did not leave a comment.
Chane C
Rating:
4.0
Put a sign off the main road, we had a hard time finding the location.
Karthik S
Rating:
5.0
I ordered online and requested a furniture dolly but did not get one. Make sure it’s on the truck the night before if possible?
Craig S
Rating:
5.0
Customer did not leave a comment.
Anna F
Rating:
5.0
The new methods for return using photos of truck while efficient were difficult to obtain with the dome light not working in the truck at night. It would be wise to be sure the dome lights work so an interior shot would be obtainable.
Merry E
Rating:
5.0
Shannon at In-Town Storage was very courteous and helpful!
JEFFREY G
Rating:
4.0
My entire experience was very poor. I had planned to pick up at st Charles and drop off in Dundee . But surprisingly u haul turned me down and forced me to return the rental to pick up location. This was very costly and wasted my whole evening.
Vert poor customer service .
Parsam F
Rating:
5.0
A/C was not working. Drivers side window roll up kept falling off.
Rich W
Rating:
5.0
Very seamless process. Obtaining a UHaul and storage same location was great. Very pleased and customer service rep was great as well as helpful.
RHONDA K
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Curt H
Rating:
5.0
I was treated very nice and was informed very well
Thanks again
victor o
Rating:
5.0
Excellent job. Keep up the good work that you do.
Iren K
Rating:
5.0
Great place!!!!
Terese L
|
Overall Experience
Rating:
4.0
Have them accept cash payments, for people who do not want to rack credit card debt or have to run to the bank to deposit cash and then use a debt card. I prefer to pay cash.
DAN V
Rating:
3.0
Customer did not leave a comment.
CHRIS I
Rating:
5.0
Customer did not leave a comment.
DAN V
Rating:
5.0
Customer service was great, very straightforward process and very reasonable price- would highly recommend
Kara H
Rating:
5.0
No improvement necessary. Shelley and Ben were wonderful! Upbeat, friendly and knowledgeable. Enjoyed working with them big time!
Lee M
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Customer did not leave a comment.
lisa g
Rating:
5.0
Customer did not leave a comment.
JOSEPH R
Rating:
5.0
Came back again and again even tho several miles out of our way. Great people
nelson c
Rating:
4.0
Chipped windshield
Matthew J
Rating:
5.0
Customer did not leave a comment.
Mark J
Rating:
5.0
Customer did not leave a comment.
Francisco G
Rating:
5.0
Customer did not leave a comment.
NORAH S
Rating:
5.0
Customer did not leave a comment.
nelson c
Rating:
5.0
Excellent location
Our comments are all the same as above!!!
Dina L
Rating:
5.0
The entire experience was flawless.
Correy G
Rating:
5.0
Customer did not leave a comment.
Patrick P
Rating:
5.0
Customer did not leave a comment.
Scott L
Rating:
5.0
Friendly people that helped make the rental process simple and easy. Thank you!
Frederic R
Rating:
5.0
The customer service representative was outstanding
Paul S
Rating:
5.0
The person who helped me book my reservation at the St Charles, IL location was incredibly helpful and friendly. I will go back to that location next time, even if it is out of the way.
Matthew G
Rating:
5.0
I had gotten to the rental center 5 minutes after the power went out, the clerk could have just told me to leave cuz they had no power but he did the pains takenly road of entering my rental information through his phone, I'll always remember that is a positive experience because he cared good show!!
Richter B
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Transmission shifted difficulty
Kevin W
Rating:
5.0
Very friendly and efficient.
Paul C
Rating:
5.0
Miguel from the 1800# and Cathy McNally were great!
Diego M
Rating:
5.0
It was getting a little expensive to park my boat outside I loved the staff and facilities
Mark J
|
Overall Experience
Rating:
5.0
Excellent experience friendly staff!
Mary A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary R
|
Overall Experience
Rating:
5.0
Thank you very much for your service while we relocatet to IL, we will recommend you no doubt.
Thierry L
|
Overall Experience
Rating:
5.0
Excellent storage facility! I used this storage company for over one year and couldn't be happier! Heated / air conditioned units, four loading ramps, and security cameras throughout! Great rates too! I highly recommend!
Rick H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina L
|
Overall Experience
Rating:
5.0
Service was good and the facility was convenient.
We noticed after unpacking and moving our furniture into our home all of our clothes and upholstery items took on the smell of the facility which is a sort of industrial type smell which is hard to explain. It was actually my only concern when looking at the facility initially. It’s a it’s almost a wet clay /play doh/ concrete smell.
All of the mentioned items were boxed and even the packing paper absorbed the smell. The upholstery was shrunk wrapped and cushions plastic bagged.
Luckily most things can be washed but our sofas may not fair so well. We’ll see how much baking soda and febreeze it will take
Overall service and everything was good I just cannot recommend this establishment because if the lingering smell that was left.
Russell V
|
Overall Experience
Rating:
5.0
Love this place and will be back if we need storage space again... thank you
daniel h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patty P
|
Overall Experience
Rating:
5.0
The staff at this storage facility gave me excellent customer service. The staff is very helpful and once you book a reservation with them; your unit is reserved and waiting for you. Unlike other storage units who state to you the same and when you show up; you find out your storage unit has been taken. Their prices on the units is very good too. If you rent a the 20 or. Or 26ft. U haul truck from them; they will credit your storage unit $25.00. They also have dollies and carts available for you to use. They have different platforms you can unload or load your truck up from. I was very satisfied with the facility staff; layout; the loading areas, security system; and the cleanliness of the facility and trucks..
Joseph E
|
Overall Experience
Rating:
5.0
I gave your cards to our remax agent and highly recommended all her clients use your storage place for her people in st charles, geneva, and batavia. YOU WERE SUPER!
Trevor S
|
Overall Experience
Rating:
5.0
Great experience for a first time storage user.
Dawn T
|
Overall Experience
Rating:
5.0
We were extremely pleased with the staff and facility! Everyone was helpful and went out of their way to provide excellent customer service. The facility is well maintained and very clean.
Pam T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda W
|
Overall Experience
Rating:
5.0
Everyone was very helpful and friendly and the prices were affordable. We would come back here again.
Ronda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelsie P
|
Overall Experience
Rating:
5.0
In-Town Self Storage met all our expectations. I like the temperature controlled facility and all the offerings that can be utilized if needed.
Keith M
|
Overall Experience
Rating:
5.0
I do not know why anyone would go anywhere else!
Warren C
|
Overall Experience
Rating:
5.0
I only rented for one month, but found my experience w son Town very satisfying. They keep the facility extremely clean and the office staff was efficient and helpful.
Diane R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cliff C
|
Overall Experience
Rating:
5.0
The Best!!!! always helpful, easy moving in and out, clean, large loading indoors, great location, would strongly recommend them to anyone.
Lou
Louise B
|
Overall Experience
Rating:
5.0
The staff at inTowne are extraordinarily helpful. The facility is spotless. I would recommend them to anyone.
Steven S
|
Overall Experience
Rating:
5.0
My situation was a little different. I thought I would need storage for a move from another state but as the articles that were coming kept diminishing they worked with me to keep reducing the size of the unit. All who work there are terrific.
Peggy M
|
Overall Experience
Rating:
5.0
Much nicer than the other 2 storage places I’ve used in the last 20 years. This place always had time for my questions and needs. Thanks
hope l
|
Overall Experience
Rating:
5.0
Beautiful well kept facility and super helpful staff.