Customer Reviews for Independent Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Independent Repair

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MYKOLA M. on

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Customer did not leave a comment.

Sergio T. on

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Keep Mike, he's the man!

Nicholas P. on

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Friendly and professional

Sandeep A. on

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To improve your customer service you should be little flexible to your customer not to charge another day rate for few hours late to return.

Jayne H. on

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The truck wasn’t there and ready when I showed up I was quoted.79 and he charge me 109 per mile. He told me that he wouldn’t charge me for the extra days because they were closed and to bring the truck back Tuesday am I showed up They were rude over charged me, because I complained about being charged 1.09 per mile. I will be talking to my attorney!

Jeffrey V. on

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Two forms of ID and overall cost were unexpected. Customer service hold time was over an hour. Overall disappointing experience. Next time I will use a car rental company.

lauren y. on

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Nothing at all. I will rent from them again First time I've ever been told which side the gas cap was on when checking out a truck, EVER! I've rented 6 times in the last year

Janine B. on

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Customer did not leave a comment.

James M. on

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Manager charged me for an item that I didn't agree to. Manager nickle and dimed me on gas level. Truck's radio constantly was shorting out.

Tanner H. on

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Customer did not leave a comment.

Orly B. on

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The complain is too long to waste more time I have wasted too much money and feel cheated out what a great shame

David H. on

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Agent Mike Grady is the best. Only concern I had was parking availability on site since lot is small, but I found a space OK at 8 a.m. You can also let customers know in advance two photo ID's are required so phoning relatives won't be necessary. Otherwise overall experience very positive. Thank you!

Adrianne C. on

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Awesome customer service!!

Barbara W. on

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The U-Haul representative did not even get up to do a walk around the truck and had the audacity to tell me that I bumped the top of the truck because it had a dent at the top of the truck there's no way I could have done that I was only going forward in the truck and only for 3 miles I have five witnesses to that can someone please call me back I'm trying to find a number to dispute the charge on my card I am not paying for damages that I did not do to a truck

Zulema M. on

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Emiliano N. on

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Philip H. on

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Independent Auto rental team are amazing. Great people and honestly the best U-haul service both times I’ve rented this year in 20 years of various rentals.

KEITH G. on

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Customer did not leave a comment.

Joseph S. on

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Fix your invoicing system. I was substantially overcharged for an appliance dolly and moving pads due to a ‘glitch’ in Uhauls system. It was reported by the location upon pickup, but nothing had been done to rectify until after invoicing 6 days later.

Russell C. on

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Nia H. on

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Antoinette C. on

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Renting the cargo van was much easier and faster than I expected. The location helped us pick up the van personally, which I liked, although I had signed up to check out the van on-line.

Jose A. on

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Came through with the rental equipment on short notice.

Whitney W. on

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Customer did not leave a comment.

Lawrence S. on

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I think your environment fee is poorly disguised addition to your advertised price. I would perfer that your advertised price be accurate.

Scott S. on

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Matthew Y. on

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Mike was very friendly and great to work with, very helpful.

Whitney W. on

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Robert D. on

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Mike is about as good as it gets. He goes out of his way to make the process of renting a truck as easy and convenient as possible. We couldn't be any happier with the entire experience thanks to Mike!

RICK L. D. on

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Customer did not leave a comment.

steven W. on

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