Customer Reviews for India Shell
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was not a good transaction and there was no mat on the floor. It was rolled up and took up space in that van that was needed and was too heavy for us to pick up and had no where to put it. Was very inconvenient

Rating:

5.0

Very courteous and friendly.

Rating:

5.0

Throughout all the changes in droop off locations, Uhaul staffing and customer service was right on top of everything.

Rating:

1.0

This location is very convenient for airport - BUT I wd not recommend b/c: 1) There is no sign to say this is a UHaul drop off location. 2) There was no UHaul key drop box. 3) There was no obvious place to park the truck. 4) The Shell Gas station employee was friendly but seemed surprised I was dropping a truck there and did not know what to do w the vehicle key.

Rating:

1.0

There was nobody there to greet me when I turn the truck in and I clean the truck filled it with gas and washed the people they were very rude I called the corporate office and finally got the district manager of the station gas station on the phone he said he would waive the mileage and then lo and behold he turned around and charge my families card $1200 without my family’s permission they paid for one week for me the second week but they didn’t have the right to charge a third time without permission so I’m contacting an attorney

Rating:

3.0

Give me the stuff I ordered

Rating:

3.0

I reserved a hand truck to assist in my move. Unfortunately this location does not stock moving supplies so I did not get one. Although it was removed from my bill, it’s absence made the move more difficult. Please make a note on your site that this location is for vehicles only.

Rating:

5.0

Also super convenient to be able to fill the gas tank back to where it needed to be.

Rating:

5.0

Friendly and profesional!

Rating:

1.0

Worst experience with U-Haul yet - customer service and scheduling is atrocious.

Rating:

3.0

drop off was fine. It was a shell gas station so nothing much to discuss here. I was a bit confused about where to park the truck since it wasn't apparent, but the store attendant told me a general area to park. Could be improved

Rating:

3.0

Ordered mattress pads and a furniture dolly. Got the wrong dolly and no mattress pads. Plus when I went to return the guy told me to go to another place to return it. I told him no since that is where I picked it up. They finally did it. Was not a great process.

Rating:

1.0

I was over charged and charged twice. Highly inefficient and insecure way of renting a uhaul

Rating:

1.0

This is by far my worst experience with a rental truck company. I was told the truck had a ramp. Turns out it did not, i need up spending 100 to buy a ramp i was told was included! The truck had multiple other issues

Rating:

5.0

Very nice and friendly for a gas station! The night attendant was a bit shaky on gas and milage so I helped her on that. The van was spotless.

Rating:

5.0

Sam was very helpful and I appreciated his time supporting my move with U-Haul!

Rating:

1.0

Terrible service. Do not use online pick up.

Rating:

5.0

I will always use Uhaul if I need a truck to move ! I will also tell all my Family and Frends about the great service and outstanding staff that helped me over the phone ! I work for a very large Company and I am in a manger posting and we will be useing you trucks and vans in the future ! Thank You for the Great service from your staff!

Rating:

3.0

Truck was filthy inside and sticky. The windows were so dirty that I had to clean them just to drive it. There were sheets if bugs on the mirrors and front grill and front of box truck. It was also less than a 1/4 tank of gas had to fill up before leaving. It was as though someone drove this across the country and then just left it at the gas station and no Uhaul employee inspected it for cleanliness. I do not care about viruses but I’m these times. Not the best practice.

Rating:

1.0

I was charged an extra $24.90 because the clerk behind the counter marked the gas a 7/8 full which indicted 4 gallons short. I told her I just filled it up, she replied, that I could contact customer service to get the money back. She also said that gas would cover this Uhaul location to take the truck to a "hub" location in San Diego. Very unimpressed with this location and would like a refund of $24.90 as I filled the vehicle at the gas station in the exact location of where the truck was returned! Thank you, Jim Cook

Rating:

1.0

The truck was dirty and the service tire light was on. The check in process was long.

Rating:

2.0

The location is a gas station/convenience store. The employees prioritize the customers there to buy gas and store items. Constant interruption during the rental process was very annoying.

Rating:

3.0

I used the online return to finish the rental and on the web page it said I should take the truck across town. I called that location and they said that if I dropped it off there, there would be a fee. So, I returned the truck at India Street as prompted, but got calls from across town the next day saying the truck was due there. I had to tell them it was already returned to India Street and that I had my receipt. I paid almost $2000, the least that could be done is to get the automated logistics right.

Rating:

2.0

This location does not accept more than 2 U-Haul vehicles. They tried to send me away to another location. They have enough space on their lot or the street for another vehicle. Therefore, I parked my rental on the lot and returned it using the app. The staff did not seem prepared and offered little assistance. Please update the system to reflect when 2 U-Haul vehicles are parked on the lot as to not inconvenience the customer. Thank you.

Rating:

5.0

Shocks for truck

Rating:

3.0

Inform the customer that you switched his pick up point.

Rating:

4.0

I ordered and paid for a furniture dolly as well as a appliance dolly - neither were in the truck

Rating:

2.0

The tire pressure was off. The steering wheel was extremely shaky. The entire vehicle did not feel safe!

Rating:

3.0

Exterior was dirty, inside box was ok. Cab had a little trash inside. Fuel was only at half tank. Blankets we pre-rented weren't inside truck, had to ask for them.

Rating:

4.0

drop off was very helpful, had to go into store even after dropping truck off the phone to check in the truck. I didn't under stand why i needed to do that but did anyway, i was able to give the clerk my info and advisor her that there was not a dolly at pick up even though i was charged for it and see was expecting to get one with this rental at drop off

Rating:

3.0

Data was all input already. No need to insert same data on a gas stations attendants cellphone. The tech was choppy — interrupted and needed to be repeated three times. Gas take was not full. This was ON a gas station.

Rating:

5.0

They are heavily understaffed. Gas stations are not great locations to franchise U-Haul. Customers don’t move often and frequently have questions for U-Haul staff about rentals. Web applications are slow to load and cause gas station cashiers to have to spend more time on a single customer when they have a queue of customers lining up to get snacks/gas which they (cashiers) cannot attend to.

Rating:

4.0

Customer service was good but the truck was damaged at pick up.

Rating:

4.0

no Dolly or furniture pads were provided with the truck even though I was charged for them. It would be good to pay more attention to those details.

Rating:

3.0

Difficulty actually renting. Worked on the second try.

Rating:

3.0

My reservation was changed the day of my drop off and I had a hard time finding this location. There is no signage.

Rating:

3.0

I checked in on my phone but had issues with the clerk closing out my account on the iPad.

Rating:

2.0

The employee here seemed very unsure of the return process but we did get thru it. I left with a feeling of uncertainty that my return was complete. I have had my better service at actual U-Haul stores.

Rating:

1.0

I spent 40 minutes trying to fill out the iPad form for the clerk who was really nice but was missing information. I needed a second phone number verification. It wound have been nice to have all of this required ahead of time. I felt that this would be the time I would get Covid because we were all next to each other sharing everything. Picking up a Uhaul should be much easier.

Rating:

1.0

You've got to be kidding.... I was there for 3 hours you guys should give me $2000 for the extreme inconvenience, I did not end up renting a truck because your employees both when I call in and the almost non English-speaking employee at the facility are clueless, nobody knew how to help me, I was hung up on twice just because they wanted to get on with their day, I never got to rent a truck it screwed up my life, it screwed up my move, without that truck I went back-and-forth with the car at least 29 times you screwed up my life, your company is completely screwed up, I will forever tell people how screwed up your company is.

Rating:

5.0

The location was fine and is completely irrelevant because all the location does is hand you a key. The on-line, contactless experience provided by U-Haul was a huge hassle.

Rating:

5.0

excellent customer service

Rating:

2.0

Turning in the car rental took longer and the person couldn't find me in the system because they couldnt pronounce my name right. Van was dirty in the outside and cargo area. Driving was no problem.