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John Macgillivray
Customer Reviews for Super Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and friendly. Helped out while the uhaul corparate location on 50th st gave bad info for the rental i needed.
Dave LoweI did the mobile check in and then went in to get my keys, showing the screen my phone as instructed. The guy at the desk didn't seem to know what to do. He then asked me to scan my photo and DL. I had already done that, but did it again. Then he spoke to someone on the phone for 25 minutes in another language without telling me what was going on. My phone said the rental had already started. I tried to tell him this but he had bluetooth headphones on for the phone and didn't communicate with me. Finally I started walking out the door and he handed me the keys with no explanation. When I returned, he took the keys but didn't do a walk through of the vehicle or anything until after he left. I was worried until I got the receipt. Really bad customer service. Would never repeat.
Meran Currie-RobertsWhen returning the vehicle to the location, the employee working there was 15 minutes late to open the store, which caused me to miss my doctor's appointment. The employee didn't explain his tardiness and offered no apology for messing up my schedule.
Keith Cooper