Customer Reviews for Industrial Component Supply Inc
(U-Haul Neighborhood Dealer)

822 reviews

4180 US Hwy 40   Plainfield, IN 46168
(West end of Plainfield)

(317) 839-4418

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(317) 839-4418

4180 US Hwy 40
Plainfield, IN 46168
(West end of Plainfield)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Chris was very pleasant and helpful

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

RUSTY F. 
Rating:
5.0

The owner went above & beyond to help us! We'll definitely use this location again!! Thank you!

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JENNIE M. 
Rating:
5.0

Customer did not leave a comment.

QUINTON T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Very friendly and easy to work with.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

AMRIT SINGH R. 
Rating:
2.0

One thing I will comment that was really irritating. I Reserved a 20' ft truck. Was told it was going to be $215. Then I get an email saying it is canceled. Call the place next day to figure out why. Lady didn't know why. So had to reserve it again and this time told $278. So get stuck paying $60+ more for a screw up on thier end.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Sheila L. 
Rating:
5.0

The rental agent was there at the time I came for my vehicle. He was helpful, curtious and efficient.

Tricia M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Very professional and helpful. Easy to work with.

DUSHAN Z. 
Rating:
4.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Chris is knowledgable, courteous, tespectful and polite. I've rented equipment at this location before and my experience has always been the same.

JOHNNY L. 
Rating:
5.0

Customer did not leave a comment.

ELLEN M. 
Rating:
5.0

All was good; service, friendly staff and equipment.

Janice F. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY C. 
Rating:
5.0

Light in loading bay did not work.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Easy Pick-Up, Pleasant, Clean Truck, Easy Return.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

KENTREL B. 
Rating:
5.0

NA

JUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Very good service and staff was well maintained

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

We dropped the truck off on Sunday, therefore we had no interaction with any employees.

Brett B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Excellent location, I go out of me way to use this one!! Awesome

Sammie B. 
Rating:
5.0

Customer did not leave a comment.

BRENT B. 
Rating:
4.0

Customer did not leave a comment.

Sharon D. 
Rating:
5.0

The app had a hard time picking up our location... took us 30 mins to get truck turned in because it was after hours... and there wasn't a good signal out there...

Chad M. 
Rating:
4.0

Customer did not leave a comment.

Toby H. 
Rating:
4.0

I made a reservation 1.5 weeks in advance. Three days before pickup Uhaul sent a text with covid protocols and the address and time for pickup. They failed to mention that they changed the location to a different store 20 miles away. It was not this stores fault but apparently a reservation with Uhaul does not guarantee they will have the equipment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Excellent

MARILYN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Very friendly and helpful getting what I needed at a reasonable price and made it very easy!

KAREN M. 
Rating:
5.0

Not happy that my pick up location was moved from 4 miles from my load point to over 25 miles from my load point. Also completely on the opposite side of Indianapolis from my location. Added 50 miles and 1 1/2 hours to my trip!!

Terry D. 
Rating:
5.0

Nothing to improve, you make this easy!!

KIMBERLY S. 
Rating:
5.0

Drop off location was very convenient, I dropped off the trailer after hours and the area was well lit.

ANTONIO S. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

It was a great overall experience and excellent service!

SHONDA D. 
Rating:
4.0

Great manager. Very nice and understanding when we went a day over.

BRUCE A. 
Rating:
5.0

Everything was great I couldn't think of anything else to improve your service.

MINA E. 
Rating:
4.0

My only complaint was the driver side door latch was hard to close, but other than that great!

Adam B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

wilson Y. 
Rating:
5.0

Chris was great!

Elise C. 
Rating:
3.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Absolutely great experience with this location. Very warm and friendly staff and flexible with client needs. Highly recommend!!

Elaine D. 
Rating:
5.0

Very thorough and friendly.

Alisa R. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

After a lost reservation for our downtown rental, we found the last local 26-footer in Plainfield, a 40 minute drive for us. Chris called us en route to confirm and quickly helped us get on our way. He saved us from a lost work day for a planned move. We appreciate his friendly, knowledgeable service and helping us after a stressful hour trying to locate a truck. Maddie the local scheduler also helped us find the truck in Plainfield and gave us a credit for the inconvenience of the extra mileage and lost time. We've used Uhaul for years and never had issues with reservations. We appreciate Maddie and Chris going out of their way to be patient and kind during a stressful moving day.

Mladen J. 
Rating:
4.0

Customer did not leave a comment.

CHARITY K. 
Rating:
5.0

Customer did not leave a comment.

Lee Y. 
Rating:
5.0

Doing a great job!

BARRY W. 
Rating:
5.0

Customer service was excellent do not have anything to add.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

Very helpful and knowledgeable staff. I would definitely use again.

DAVID J. 
Rating:
5.0

Not much to improve on the customer service there is outstanding and the gentleman at the location was very helpful in picking out the right vehicle for the move I was doing.

BARRY W. 
Rating:
3.0

We were locked in with a 20' truck for Sunday pickup. Confirmation was correct but check in info online was completely different. Even pick up time and place. This happens every time I use Uhaul. Last time, I went to pickup, they didn't have it and was send to another place. They had issues checking it in. Even this time, he had to manually check us in due to system issues. There is always a problem with uhaul and every time, reservations are changed and inconvenient. The vehicle we got was old and not clean.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Friendly customer service

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

love u dave at uhaul!

AUTUMN K. 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
2.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

No room for improvement! Chris was extremely helpful in helping me get hooked up & on my way.

Dianna K. 
Rating:
4.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

I was not pleased that I made reservations at least 3 weeks in advance, then day before pickup I was told I had to go to a different location that was out of my way.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE H. 
Rating:
5.0

Drop off was quick, friendly and easy. Perfect experience.

Michael M. 
Rating:
5.0

Great experience from pick up to return. Keep up the amazing service, thank you.

HEATHER S. 
Rating:
5.0

The man who helped me was incredibly helpful. He even stayed later to make sure I received the key for the truck. The issue was, I was scheduled to pick up a UHUAL in Bloomington (over an hour away) and didn't receive notification till late the night before. This caused me 2 extra hours of driving and cost me more money in gas. When I called to talk to someone in Customer Service, they were dismissive and told me they would get back to me after investigating the issue. No one ever called. I've used UHAUL many times in the past but this experience would caused me to consider never using this service again.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Anna W. 
Rating:
3.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Always top haulers. Our shop use UHAUL exclusively.

ralph M. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
4.0

Customer did not leave a comment.

STEFFANIE C. 
No reviews have been submitted for this location.

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