Customer Reviews for Indy Rental & Sales Inc
(U-Haul Neighborhood Dealer)

940 reviews

3016 W Southport Rd   Indianapolis, IN 46217

(317) 786-8386

Location Hours

  • Mon-Wed: 8 am - 5:30 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 786-8386

3016 W Southport Rd
Indianapolis, IN 46217

Services at this Location:

Location Hours

  • Mon-Wed: 8 am - 5:30 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Derrick V. 
Rating:
5.0

Very Friendly And Helpful Got Me In And Out In No Time

DONDRELL A. 
Rating:
5.0

good people.

JOSEPH B.  |  Overall Experience 
Rating:
5.0

NA

JOSHUA S. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Mang D. 
Rating:
5.0

5 star service and they go above and beyond always

Wanda J. 
Rating:
3.0

Customer did not leave a comment.

JONAS B. 
Rating:
4.0

Customer did not leave a comment.

Christine I. 
Rating:
5.0

At first I went to the wrong Uhaul and they acted like I was stupid and and laughed at me... But when i got to the correct place, she treated me with kindness and respect. Would recommend this location to anyone needing to move.

STEPHANIE S. 
Rating:
5.0

Customer did not leave a comment.

PARGAT S. 
Rating:
5.0

My semi truck was broke down and I had to get home. I was not able to find a rental car, so I called U-Haul because I figured you would be reasonable price. I was charged 624. For a small truck to go 407 miles. That's just ridiculous. Plus then I put 75 in gas. That's more than I make on some of the loads I haul with my semi. Not happy that I had to use your company. Outrageous pricing.

LARRY DEAN M. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Perfect! 5 Star service! Kelley has always been nice and helpful. Many Thanks

Randy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIELLE H. 
Rating:
1.0

Maybe don't ignore customers. Our reservation was ignored, my husband was ignored, we were basically treated like 2 flies on a wall. I wouldn't recommend this place to anyone I know. Worse customer service ever.

Chanelle T. 
Rating:
5.0

Customer did not leave a comment.

lewis G. 
Rating:
1.0

Customer did not leave a comment.

James W. 
Rating:
1.0

This place was the definition of atrocity. I dealt with a woman who had ZERO customer service skills. VERY rude, VERY unprofessional. This woman was even texting me from her personal cell phone because i wouldn't answer her badgering phone calls because she didn't like when the truck was left at drop off. I, honestly, have no idea how this place is still in business if this is how they treat their customers. I will NEVER use this place again, if I even use U-Haul again after this experience. The worst customer service i have ever experienced in my life! Drive the few extra miles for you pick-up or drop off and avoid this dump at all costs!!

James W. 
Rating:
5.0

Great people to work with. Would definitely recommend or and rent a RV spot again.

Roger D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Great people

JOHN B. 
Rating:
5.0

Very courteous staff. The process was quick and I was on my way in no time. Will definitely use this location again.

Gary B. 
Rating:
5.0

Very friendly, best U-haul experience I have had.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

ROY V. 
Rating:
1.0

Owner of this place is very quick to anger and insult customers. I will make sure to never rent anything from this location again.

Derek P. 
Rating:
1.0

Have the vehicle at the location I signed up for

Justin W. 
Rating:
3.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Representative was very kind and cheerful. Enjoyed talking with her.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

MISTY G. 
Rating:
3.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Awesome people and services!

Troy H.  |  Overall Experience 
Rating:
5.0

We love the owner at this location. She is always so friendly with our kids and helpful. We had a problem with the lights. She told us exactly what to check and where to check it. Thanks to her we found the problem and were able to get on the road. Will always return here for rentals.

James S. 
Rating:
5.0

customer service phone line is horrible. i spent a minimum of 45 minutes each time i called just to get a representative. i had problems with the trailer and uhaul installed trailer hitch during my trip to Florida and had to terminate my travel with the trailer once i got to Florida. We thought the trailer was falling off. Then the trailer was not recorded as returned by the Uhaul facility. I still have not heard back from a representative on this matter. terrible experience

JOHN M. 
Rating:
5.0

This place gives excellent service and very nice place

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

NEAL V. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Thank you for being kind and friendly on our return. We will need a truck soon for an additional short move and it will come from here !

Jeff W. 
Rating:
5.0

Friendly to deal with. Equipment served its purpose well and was easy to use.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Kelly. Is an amazing uhaul representative. Most informative and knowledgeable rep I have experienced. Great job. Indy rents and Kelly.

TIMOTHY N. 
Rating:
5.0

I love this place very nice people. I've always had great experiences with them👍

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

BAILEE W. 
Rating:
5.0

top notch service

DAVID B. 
Rating:
5.0

Super easy to get to, and Becky was amazing, fun and informative. Well done.

WAYNE W. 
Rating:
2.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

Customer did not leave a comment.

gregory M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
5.0

Very professional. Quick service. More than wiling to work with you. I would highly recommend this site. If I need it, I would not hesitate to use this site again!

David E. 
Rating:
5.0

Friendly and great customer service!

Anneliese K. 
Rating:
5.0

Convenient and helpful!

NICHOLAS L. 
Rating:
4.0

UHaul needs to stop charging hundreds of dollars extra when a person only needs to drive a trailer one way..... so we risked life and limb with an empty trailer dragging behind us in a snow and Ice blizzasrd... Sure UHaul isn't part of Anthem? I know Anthem doesn't care about their insureds and I'm pretty certain UHaul doesn't care about their customers either.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Thomas A. 
Rating:
1.0

I would maybe try a different location next time. The lady I rented from was incredibly sweet, but sweet doesn't mean shit when I get double charged for my rental. (Complete wallet rape, I'm already drained from the move). I tried to email the woman, but no reply. I tried calling....no one will answer. Will just mark it off as a loss and will not return to this location. Shame because they have some cool stuff for rent there. Oh well. Cheers.

Logan D. 
Rating:
5.0

Great equipment good customer service would use again

David L. 
Rating:
4.0

Had open for business sign lit but office locked after hours making return confusing. Hard to find after dusk as not lit to see where to park truck, and drop off keys. parking area has pot holes that can cause safety issues walking in the dark after hours

gregory M. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

It's was a move

Lora H. 
Rating:
5.0

Customer did not leave a comment.

ALISSA D. 
Rating:
4.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Kelley does a great job of making sure the customer gets the right equipment for the lowest price. I will always do business with her.

Francis G. 
Rating:
5.0

The truck would make a light screetching sound like a belt slipping when accellerating sometimes. It did not affect driveability.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Carla R. 
Rating:
5.0

Customer did not leave a comment.

JON L. 
Rating:
5.0

Customer did not leave a comment.

Rod M. 
Rating:
5.0

I love the 2020 Silverado pickup that when I'm ready to trade in my Avenger... definitely getting a pickup. Kelly is so friendly and quick.

Aracelis M. 
Rating:
5.0

Nothing at this location!

CHYENNE S. 
Rating:
1.0

Lady are sucks she charge me over fuel money and is was same fuel and she was so rude Fuck off

DEVINDER S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Very convenient and excellent customer service

Ronald S. 
Rating:
5.0

Great friendly people

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Tial M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Truck was in excellent condition. Manager was friendly and very helpful to me. I will be back again.

James B. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

PA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

I was assured that the vehicle would be checked in by 10 AM, Monday, as I returned it at 1PM Sunday. I attended the office at 11 AM. Kelly said she would have my final statement by 1PM. I called at 2PM. Kelly was rude and argumentative on the call. She said she was checking the vehicle in at the time. at 4.45 I attended at the office. Kelly made no apology. All she said was "Did you get an email.?" She had clearly not done anything. She then kept me waiting while checking the vehicle in. This is the first and last time I will use U Haul. The online system is a joke, I can not access the account, as it says my email is not recognized. Yet you send me junk emails about free storage units. I would not even recommend U Haul. William Folds Hall

William H. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
4.0

Customer did not leave a comment.

Janene D. 
Rating:
1.0

I rent from u haul often. This location is a place I avoid. I have actually paid more than triple to rent from enterprise so I dont have to go to this location. I have been to this location a handful of times over the years with my self or a family member and its always chaotic. The store is a mess. The lady at the desk will be in the middle of helping me and step away and help someone else. Its always a disappointing experience. Going to this location is always my last of last resorts for renting. I typically use East street or Johnson tool rental and they are great. Those two locations get me in and out and make my experience great. The truck I rented from Indy Rents this week was past due for an oil change so when I got the truck so it dinged at me the entire week. That shows poor maintenance. Im a small business owner and I can over look at lot of things but wasting my time is not something I tolerate. I was so irritated when she was checking me out and got up in the middle of our transaction to help someone else. We were almost done she got up to help him unload his return forgot her keys came back inside to unlock the gate unloaded him checked him out then finished my transaction... actually that made my experience bad enough I'll never be renting from them again. I sat there just waiting to swipe my card for 15 minutes while she helped the other person in the middle of my transaction.

KATIE B. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

Great places to rent from

Alexis R. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Great service , great truck thank you !!

Corey W. 
Rating:
3.0

Upon returning the vehicle at 9 am no one was on location and I had to call a phone number to advise on what to do with the keys etc. Somehow from the pickup location I guess I was given the wrong vehicle as 2 days after returning the vehicle I was charged an additional $2216 dollars for driving over 5000 miles above my given limit. Well, this was not so as I drove the vehicle within the miles allowed and it took some 3 hours to get this taken care of and credited to my credit card. I guess I would recommend Uhaul as we all make mistakes.

Mark S. 
Rating:
3.0

I was charged $45 for cleaning when everything was removed form the vehicle. I am awaiting a response on why this was charged.

Rusty N. 
Rating:
2.0

Dropping off equipment and was bombarded by owner because of me placing the trailer in the only spot available to not block any other trailers, gates or roadways. Cussed me out, told me to move another trailer by hand to make room then sped off squealing tires.

Chris M. 
Rating:
5.0

Business was easy to deal with. I went in, booked my vehicle for the next day and it was clean and ready as promised. The online check in was easy and I recommend it. Individuals were sincere and you could see they had a rapport with their customers. Will rent from them again as needed.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Kelley was great keep doing what your doing

Larry A. 
No reviews have been submitted for this location.

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