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John P
Customer Reviews for Inlet Bait & Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was l Excellent !! Very friendly, polite , I would recommend this place to anyone !!! If they ask me to rate this place, I will give it the 10 star , I really would recommend this place to my family and friends !
maria FDrop off were very nice and helpful
Thomas NGood service
Peter DWhat great friendly people to rent from. I believe they need more trucks. As others were asking for rentals while I was there. I’ve always rented U-haul through the years but this was my best experience.
Mery CVery satisfy very nice people.
Jay SAt the time I went to return the truck the parking lot was closed and there was no way to park the truck and I had to return the next day in the morning but otherwise everything was fine.
Rafael DWell I feel like before you rent a truck to someone and promise certain equipment.you should have those things.bexauye of this i was promised a certain price.then when I show up to retrieve my truck they didn't have it. the one they did was twice the price and the daily insurance was double and thanks to the size of the truck I could only drop off at certain times making me keep the truck 3 DAYZ!!!WHEN I Called I was told that this would once the truck was turned In and they had a bill to fix but now I'm being told I owe 100 plus dollars
Michael PThe U-Haul nearby (at 919 N US HWY 1 FORT PIERCE, FL 34950) that I was sent to by the U-Haul text is out of business. U-Haul needs to remove them from their list! However, Nearby INLET BAI & TACKLE (@ 927 N US Hwy 1 FORT PIERCE, FL 34950) was open early at 7am. Owner was very friendly and helpful as well as pet friendly. His cat and cute little white dog greeted me with a wag of his tail. Courteous and very clean establishment. HIGHLY RECOMMENDED !!!
KENNETH FWe will never use another u-haul dealer like this again. It is secondary to a bait and tackle shop and it took 2 visits and a phone call to get this dealer to check our equipment back in. Ridiculous. Second time this occurred with a “part time” dealer. If I ever use uhaul again, I will only book with full uhaul stores.
Michael SThis was my second location. My initial location was Mike Wrecker, 596 Old Dixie Hwy, Vero Bch. First of all, they were closed that day. Even though the hours listed said open. Then, there was someone there, in the office, but they said "no service today. Closed." They were very rude. Inlet Bait and Tackle were very nice and accommodated well for a last-minute rental.
John KHaven't received my deposit yet
Valeria MNo issues with drop off location
Suzanne KVery knowledgeable and friendly.
Jimmy SLiterally the most friendly easy going father an son run business i've ever been to, the other location was fair and friendly but these guys put customer service to a whole new level. I felt like a friend, and were helpful in backing up the trailer. 11/10 i would travel out of my way to rent from here again.
Christopher CDrop off location was quick and easy. They put my worry to ease by assuring me past renters faults would not be put on me.
Brenda KThe gentleman at Inlet Bait and Tackle was extremely helpful and allowed me to use the truck after a mishap with a different location, Stuart Motorsports. Upon arriving to Stuart Motorsports on my reservation day I was told their was not a truck available. Inlet Bait and Tackle came through and allowed me to use a truck, thank goodness for human kind!
Andrea SLocation claimed to notifier uhaul services on Sunday Truck alignment was not within driving spec Rental was intended to come with appliance dolly and was not within rental at the time of pickup
William TIt’s all good!
Brian SVery friendly and easy to work with staff. They make you feel very welcome. Thanks
Joe CGreat experience
mark cEasey peasey drop off. Nice folks
Jean BThank You
Jay SGreat service nice people
Jay SThe failure in this facility to rent the car through the app caused me 3 hours of lost time. I decided to pay a friend and rent his truck. I have another big move coming up, a gift certificate for my time might make me happier. However I will never rent from this facility again. I will also tell everyone I know about the experience I had there.
Michael Ltwo thumbs up
Jay SRachette strap tightener hard to tighten. So was the ramp spring lock. I sprayed wd 40 on them and now they worked fine.
Richard MVehicle maintenance, truck ran very rough and check engine light came on at end of trip.
Joshua KThank you
Jay SGreat Service Very nice people
Sanjai SGreat Service
Sanjai SNO ADD ANOTHER TRUCK TO AN EXISTING RESERVATION.
KEVIN SNot a thing
Gary PDidn't walk out to check was right installed just ask if we knew how to do it. so because of that wasn't able to check equipment number on contract so when we tried to return equipment Didn't match they make us wait like for 30 min. trying to make me call customer support after they just told me they can keep it the issue was something they can fix .... make me wait for nothing customer support keep me on hold for 8 min twice and no answer.
EMANUEL POwner was polite and courteous! Made sure everything was good to go for my trip!
Jimmy SThey were great! So helpful- even on a day when they are closed he opened up so he could get me my truck! Very nice husband and wife. I highly recommend Inlet Bait & Tackle.
Cynthia CI saw the truck I wanted on the lot at Inlet Bait and Tackle, since it's close to home, I went online to do the paperwork, but was informed by Uhaul that location didn't have that truck ! Hmmm, went to see the folks at Inlet Bait and learned yes, it was for rent. I thought possibly it had been reserved, nope. Not only did Uhaul tell me they didn't have that truck, they tried to send me to another location quite a ways from my house. This is SOP for Uhaul Corp I have learned over the years, Corp is a bunch of incompetent, poorly trained, bozos who will give you bad info everytime.....they have never failed me on that one ! BUT if you deal with the local guy, they're the best ! The folks at Inlet Bait took good care of me and I couldn't have asked for a better experience. Thanks folks, you were both great !! So avoid Uhaul Corp, deal with the local guy and you won't go wrong. Capt Tom Drake
Tom DThey were very nice. Loved the atmosphere
Chabranda PVery nice with good customer service. PLEASE KEEP UP THE GOOD WORK...
CUTTYQUINTEZ FThe owner was very nice and all the equipment was in great shape we had no problems excellent guy
LIZETTE CYou have the wrong drop off date and place!
Roger PGreat pick up place - quick, efficient
Darren TVery professional and kind man that helped us rent a truck. Very simple fast and easy process no complications.
Krystle AGreat Service! ??
paul hHeavy Smoker must of had it before me. Owner and staff very nice. Need to know can was better disinfected. After drive through Atlanta I would say new shocks are needed
Richard RI’m very concerned about uhaul and hesitate to use them again. The rental site said I could return it anywhere around the area I was going to (Tampa). They wanted an address where I was moving to but I wasn’t moving. They had me make an address up. So I did. Then I was getting a charged (over double the rental amount) because the site I returned it to was not the site they wanted on a subsequent email. I’m a health provider and I see the Coronavitus impact on lives and on business. It was not fair they uhaul essentially baited and switched me to get additional money. Times are tough but I’ve lost confidence on this company.
Scott MThe agent was helpful and professional.
Jamshed KGreat place and staff members I will always use them when I can
Thomas KWell maintained, I am not sure. We had a flat tire, all the tires were worn out. We received an excellent service from UHaul they sent us someone to change the tire.
Pierre BVery professional and personable would not hesitate to recommend this location. Great experience during the rental process!
David CThe customer service was extremely BAD!! The man Jay was anything but professional between yelling at his son and wife while trying to get my information and get me going , the "bait shop" which is where uhaul is located at smelled ridiculous. Overall the experience was the worst, I have used uhaul for every move long distances and local and was extremely dissatisfied!! Being in customer service myself (Publix) and with everything going on in our country I think your company should re-evaluate this location and Jay as a representative of your company .
donna cGreat service and very nice and helpful.
Sandy SThe truck was well maintained and the staff was very nice and professional. Great location for renting any type of U-haul equipment. Thank you for making our move hassle free.
larraine mthey were very helpful and friendly it was easy to locate...nothing needs changing
jim g