Customer Reviews for Integrity Auto Care
(U-Haul Neighborhood Dealer)

125 reviews

513 Oak Ave   Menomonie, WI 54751

(715) 309-5675

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(715) 309-5675

513 Oak Ave
Menomonie, WI 54751

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sandy C. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

No hassle easy drop off. Perfect!

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
4.0

Customer did not leave a comment.

Katy M. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
4.0

Customer did not leave a comment.

LOGAN B. 
Rating:
5.0

Customer did not leave a comment.

Emad A. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

Marty C. 
Rating:
2.0

The staff were nice, but the truck was filthy at pick up. Coffee and other stains in the vehicle and the back of the truck was swept out.

Darien W. 
Rating:
5.0

none

Scott W. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Great People

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn K. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

I rated the app very poorly in my last review. My experience with the app with this rental was significantly better. This rental was a great experience!

Jeff W. 
Rating:
2.0

Staff was rude, no one bothered to tell me where they wanted the trailer. I parked the trailer by other Uhaul trailers and had to go find a staff member. The staff was rude and unfriendly! I will never go to that location again and will never recommend that business for anything!

Lynn B. 
Rating:
3.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

paul A. 
Rating:
5.0

I paid $10 for a furniture hand cart to be in the vehicle and there wasn't one. Uhaul.com never provided me with a 3 digit pin to obtain the key for the uhaul. I was expecting to walk in, get a key by showing ID and leaving because I had done an online check in. It's not the facilities (the employees are extremely nice there) fault but Uhaul.com for their lack of organization.

Michelle D. 
Rating:
5.0

The location and the local staff were great. The truck worked great as well. The Uhaul app for the check-out and return process was awful.

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Integrity Auto is an excellent and dependable resource for UW Stout students and families.

Angel V. 
Rating:
3.0

You can have the rental item at the location on the day of pick up. There's a reason you can select a pick up site and an item- not one or the other. I rented a trailer to haul a vehicle 72 miles, I had to drive 41 miles to pick up the trailer and then drive back the 41 miles back home to load my vehicle, just to drive the 72 miles and drive past the Uhaul location I picked the trailer up at.

Matthew O. 
Rating:
4.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

When using the online pickup, UHaul did not state that to pick up the truck, alternate contact, passport, work or other information was needed. This unnecessarily sowed the process. This information has not been needed for counter pickups in the past, so it was a surprise that this information was needed. Understanding that this is new for both UHual and the customer, I would expect UHaul to better help the customer to be ready for a speedy pickup. The customer service agent Danielle was very helpful. Also, suggest that you provide the option of 2 alternate contacts on the initial form, since few people will have a passport, company contact or the other option (I forget what it was), with them as a normal course of picking up a rental truck

James S. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

Jody G. 
Rating:
3.0

Make sure the equipment is clean. Pay close detail to how clean the cab of the rental truck is before renting it out to customers. Nothing shows how unprofessional a vehicle rental location is more than having a dirty seat, floor, steering wheel, and dashboard where the driver and passengers sit. Also charge customers in a timely manner. I did not receive my bill until almost a month after using Uhaul's service's.

CHRIS G. 
Rating:
4.0

The u-haul I started with has not sent my invoice receipt not sure how I get that the contract number is 99007571

robert S. 
Rating:
5.0

This was a great experience and we would rent there again. Great Job!

Richard N. 
Rating:
5.0

Good

Amy L. 
Rating:
5.0

I wish U-Haul's website made it easier to tell pricing differences before checkout. Ended up spending an extra $30 I didn't expect because of the way you book online. The experience of pickup and drop off was easy, and after understanding the website better, I would be prepared to rent through U-Haul again.

Brittney L. 
Rating:
3.0

this entire experience was the worst moving experience of my life, and there have been many. the problem was with the reservation system and the various "customer service" reps along the way, not with the specific pick up and drop off locations or the staff there. Since i already tried to make a verbal complaint and was told someone "would get back to me" (which didn't happen, of course) i am guessing there is no way to ever get true customer service from whomever is behind this poorly run operation.

JULIE P. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
2.0

Need a bigger sign could not fine it. Took a while

Carol K. 
Rating:
3.0

It looked dirty and poorly maintained

Pierre M. 
Rating:
5.0

Customer did not leave a comment.

DAWN K. 
Rating:
4.0

Individual locations are fine. It's the booking process that is terrible. My booking was booked and cancelled twice, because of bad information. They would book me and then cancel because they found out later that there was no trailer available at the location they booked.

Sam T. 
Rating:
5.0

Customer did not leave a comment.

DOUG G. 
Rating:
5.0

I've rented several U-Hauls over my lifetime and this location is the best and easiest.

GERRY K. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

The app and the website gave me a lot of issues and ended up being a large blemish on my experience. The location was great though! Super nice and easy to work with, truck was well kept.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Bob J. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

ANN W. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
3.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

Super fast in and out. Equiptment did exactly what it was exposed to do. Super friendly people, answered all my questions. Great place to rent uhauls

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
4.0

Customer did not leave a comment.

Casey J. 
Rating:
3.0

Customer did not leave a comment.

Megan D. 
Rating:
2.0

I would only recommend this pick up location for when they are open. The keys were not in the lock box that they were supposed to be in, and it took about an hour extra to be able to have Uhaul contact them to get the code for the other box.

Curt J. 
Rating:
3.0

The staff asked my husband to unhook the trailer. He told them "NO"...but a white haired guy should not even have been asked to unhook the trailer. RUDE!

Ronald M. 
Rating:
3.0

Betterand bigger parking area to drop off vehicles.

ANGELICA M. 
Rating:
3.0

Customer did not leave a comment.

larry R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Vehicles are parked next to closed business, improve signage showing where the actual business office is.

Steve L. 
Rating:
5.0

Make sure to remove the manure

Nora H. 
Rating:
5.0

Customer did not leave a comment.

SALLY R. 
Rating:
4.0

The only problem was the online service but which after I figured it out it was ok

terri A. 
Rating:
5.0

Everything went well and everything worked well.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

STACI O. 
Rating:
5.0

Was what I was hoping for... good experience!

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

laura L. 
Rating:
5.0

I had a terrible uhaul experience. Integrity was great and saved the day but I first had a reservation on line at integrated auto in Boyceville. 24/7 pick up didn't work. Waited for place to open for an hour and no one ever showed up. Had tried to book in Menomonie and site had said no trucks my size available. Then in the end I picked up the truck in Menomonie. I wish uhaul was not the only game in town or I would not use again.

Kristin K. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
2.0

Truck had hard time starting. Wouldn't crank over very well to start. Left me stranded 3 different times and had to get jump started. With this truck being at auto garage facility we as customers shouldnt be worried about maintenance. Very unsatisfied.

Andrew F. 
Rating:
5.0

Very nice service, all around. Had no problems. I forgot to fill the gas tank on the last day, but they just took care of it and billed me for it, which I appreciated, as I was exhausted.

MICHELLE G. 
Rating:
1.0

The 24/7 pickup was horrible..will never ever do that again took 2 hours to finally get a local uhaul person to help because app wasn't working.

Peggi M. 
Rating:
4.0

Being a smaller location they do a good job. The lack of forms is a plus also.

Martin V. 
Rating:
3.0

I was charged and later credited for late return even though trailer was dropped off 2 days before it was due back. Just alot of time and hassle to correct the problem on drop off.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

TERRI H. 
Rating:
5.0

Customer did not leave a comment.

SHANTEL M. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Excellent service experience. We will use this location again. Thank you for helping us make our move uneventful.

SHIRLEY R. 
Rating:
5.0

Customer did not leave a comment.

PAM P. 
Rating:
4.0

Customer did not leave a comment.

Tanereika C. 
Rating:
5.0

U-Haul reached out and contacted me once they found out I had inquired about a possible truck rental from Wisconsin to Tennessee from a local Wis U-Haul rental company .. When U-Haul called me they offered me a 10% discount If I agreed to commit to the rental...So naturally I said sure that sounds great ..well when I went to pick up the truck no where in their system could they find where U haul had promise me 10% off the truck rental . So.Ended up paying full price....SOBs. tricked me.....

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

Timothiax S. 
Rating:
5.0

Customer did not leave a comment.

daniel M. 
Rating:
5.0

Staff went above and beyond to help me! I had dropped off my keys 8/18 before realizing I had to check my text to sign out via online info and photos. . The staff checked me out 8/19 in the am. Thank you! ( I am almost 60 years old and still catching up to texts!)

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
5.0

Customer did not leave a comment.

andy J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
4.0

Agent was most pleasant; however, not very knowledgeable about the vehicle.

RAY H. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

TONI B. 
Rating:
4.0

Customer did not leave a comment.

Chris K. 
No reviews have been submitted for this location.

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