I had agreed to a professional service, which was unfulfilled when the technician lied about their arrival time. There is a recorded conversation between the alternate number we used to call and the Uhaul call representative who answered. When my significant other called for an update after waiting 30 minutes, the call representative informed us that the technician had marked themselves as actively working 15 on the vehicle minutes prior, in order to make more money. At least, that is the words the representative said to us and that she would take note/file a report on this. In addition, I was unaware that the vehicle's locking mechanism was malfunctioning until after I got the U-Haul back safely. At the time of the incident, the objective was to return the U-Haul to the store. Additionally, I was not aware of the possibility to dispute the charge, and that is why I am now filling out the dispute form.
Duncan S
Customer Reviews for Interbay Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This rental benefited from the employee who took care to keep me informed as timing changed a bit, who made the rental easy and stress-free, and genuinely cared that the whole experience was good. That's not so common, and I really appreciated her.
thomas sExcellent customer service and support. They were also very friendly.
D'Adre CSo much better than 15th ave w location. The 15th ave w locations manager was absolutely unacceptable. She told me to “go fuck myself” repeatedly. Followed me out of the store and screamed at while I was trying to leave. She needs to be fired immediately
Nick BThey charged a cleaning fee without explaining why. They charged too much.
Christina SFriendly staff, excellent experience
Kelda SI reserved the van for pickup at 9:30, using remote pickup, as the facility would not yet be open at that time. Then U-Haul suddenly changed my pickup location, and the new place did not offer a place to leave my car -- something I really needed, as I was on my own and did not have a driving partner. In the end, the pickup location was reassigned back to Interbay Self Storage, but I had to wait an hour to get the van, because they were not yet open. It all worked out all right, but it was vexing and inconvenient.
Christina SEmployees were super helpful and friendly. We had a seamless and easy experience. The van was clean and everything worked as expected. 10/10
Avrie WThe app is absolutely terrible. Even with a good signal on my phone. It took forever to load every page and some would not load at all. I spent half an hour trying to return the truck on the app before calling customer service and asking for help.
Cory MEverything was quick and EASY! Keep the same staff and there is no need for improvement!!
Janine JGreat customer service and friendly staff!! The truck was clean and in great condition. Felt very confident driving it. Thanks
David AVery nice place. Front desk very nice to talk to and was very helpful.
George FEmployee was VERY helpful, pleasant and experienced in her job.
William BThe women in the location who helped me pick up the truck and drop it back off were super helpful and cheerful. I was running late to pick up the truck and they called to make certain everything was still OK. I was impressed with that level of customer service. When I dropped the truck off it was fast and simple and they emailed me my receipt within the hour. Great customer service and a great experience all the way around.
Jordan Pgreat access, nice building , clean, great staff!
Gerald IStaff were helpful
LAWRENCE SMake sure there is gas in the vehicle before renting out
SACHA JThe ladies at the front desk (one whomsoever name was Grace) where not only knowledgeable as they were helpful, but they had a great sense of humor to boot.
Zoltan BCould not have gone smoother. Michelle was as efficient as always.
Eugene EPhil was AMAZING. He was courteous, nice to talk with while we were waiting for the paperwork to be finished, and even helped fix the side mirror of the truck.
Meaghan WThe truck itself was clean however there were muddy footprints all over the floor on the passenger side. I couldn't tell if they were permanent stains or not but they looked dirty
Ann GPhil and Grace were very helpful at pickup and return, super friendly. Glad I used this location!
Christopher SGrace and Phil were wonderful! They made a stressful moving day a little less stressful with a seamless uhaul pick up and drop off.
Emily DSuper disappointed with U-Haul web site. What the website offer's isn't what the location has. I can't go to two or three places to get my order. I pre-paid shipping materials. My location doesn't do that. I also requested plastic boxes but would have the to to third location for those. So online was easy but split between three locations making it impossible to gather.
Jon HThe staff at the counter was very friendly, informative and eager to help us out.
Pankaj BMy experience happened on an off day. I rented a cargo van. The first one that was assigned to my was blocked in by a large semi truck unloading storage units and the only other one had its gas siphoned so I had to fill up the gas more than was needed just to get the van where I needed to go. Wasted time and money at this location.
Whitney PVery helpful and very clean! Great Location
Justin NThe whole crew was great, DJ helped me out and was really friendly and helped me get in and out quickly. Great experience!
Steven MGrace was very helpful and knowledgeable. She answered all my questions and made sure I had what I needed for the day. She made the pickup and drop-off easy and efficient. I would definitely come back to Interbay for my next U-Haul.
Jack KStaff was very friendly and helpful. The whole experience was an A+!!
Russell WThis location was the best. Easy, quick, with efficient and knowledgeable staff.
Shereen PThe truck we had smelt like it was used to move chickens
Stephanie BThis location was closed for the day for team training!!! Uhaul knew I was coming. They represent uhaul and I was left at 11:30 am with a sign that indicated their closure, but no instructions on what to do or where the key drop off box was located. I waited on line for over 15 minutes in 41 degree temperature, ( yes, I was outside, because Interbay was Closed!). My friend checked us in on the mobile app while I was on hold. The correction I made at Vancouver, Wa when I picked up the truck apparently didn’t take and I was charged $24 for fuel even though I had filled the tank to the 3/4 level which is where it was when I picked it up. After holding for 15+ minutes in the cold, Xavier in Georgia with Uhaul helped me out even though the computer system was slow. It took over 30 minutes to get the truck dropped off and we were trying to catch a train back to Vancouver. This is totally unacceptable. Interbay should have communicated to uhaul and CustomerService could have been served. As it was Interbay and uhaul’s lack of coordination was PATHETIC.
Darryl KThe truck couldn't make it up a wet hill with leaves on Queen Anne. Had to back down and find a different route.
Maureen GThank you!
Steven MGreat customer service!!!
Vince IGrace at the front desk was great to work with. My one disappointment was that the fuel was on empty when I took the vehicle which added unnecessary stress to the experience.
Paul BThe person working at the desk was very kind and helpful!
Jon RAll went well. Would rent again from Uhaul at Interbay Storage Center.
Sara S- When I rented the vehicle, the app photos to approve did not match my vehicle. For instance the roof had a large dent and a scratch, but the photos i was asked to approve did not show this dent and scratch. Additionally the yellow stick-on tabs on the top of the uhaul roof were in the photo but not on my vehicle. - I chose to use the truck share app to pick up my vehicle, because I wanted to get my keys quick and easy and avoid any lines. When I arrived my app said go to the counter and get your keys by showing the uhaul rep this screen on your phone. The rep ignored my screen and said he was gonna finish doing a reservation before he helps me. So, I waited anyways. I got my keys at 10:40 a.m. - I returned my vehicle at 10:40 a.m. the next day. The location said they would charge me $150 for bumping a different reservation that was scheduled to use my vehicle at 10:00 a.m. They said they would reduce the fee to a single day's rental after a lengthy discussion. - The location charged me $20 for cleaning, for a tiny amount of dirt that would have been able to be removed with one swipe of a broom. They said they had photos of my vehicle before and it was more clean. Again, these photos were not accurate because there was a dent on the roof not shown in my photos. I have rented uhaul vehicles about once a week, for a year, and this was the only bad experience and the only time I've rented from this location. I will definitely not rent at this location again and will not recommend the location to anyone. The fees they charged afterwards are beyond unreasonable. Fortunately I photographed and marked the dent on the roof at my pickup because they surely would have charged me for someone elses damage. If they were so thorough in my return, then how did they miss the dent on the reservation before mine? Oh and I was told they don't actually have the capabilities to do the truck share app. I asked why I was given the option for this app at their location then, and the representative said because I ordered the day of. This makes no sense, but it was the least of this locations problems.
CODY VThe truck doesn’t shift between rpm well. Not safe to operate on freeways had to use 99 since speed was slower. Operated better when truck was empty.
Tor WThe staff was very helpful and efficient.
James KVery professional. Very efficient.
Richard WThe rental software system was down, but my customer service agent called tech support and she managed to walk the tech support guy through the rental process. Without her keen ingenuity, I wouldn't have been able to get my truck rental. Kudos!
MARK TPhil at the counter was helpful.
Nishanth SGreat service and very pleasant staff. Would recommend!
Allen CMichelle and Grace are absolutely wonderful from customer service to very delightful interactions every time I’ve been in the store. I will continue to choose this location over all others in Seattle, purely for these two and the wonderful customer service I’ve received!
Alexandra SGreat experience. Super friendly and helpful staff.
Heidi RService was friendly and helpful!
Michael C