Customer Reviews for Interchange Pallet Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Interchange Pallet Solutions

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Gabert F. on

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Truck was filled to 1/4 tank— I had to return it at 1/4 tank. I returned it at 3/8 tank, since hitting a 1/4 tank accurately is impossible. I was not given a fuel credit for overfilling. I remember when you rented a truck, tank was full and you returned it full. Now, I rent truck, have to get gas first thing, then I overfill it when I bring it back and not get compensated. Crappy policy— just a lazy way to scam an extra buck out of your customer.

Juan P. on

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Pues en lo personal nunca volveria a ese lugar. Prefiero ir mas lejos a recojer un camion. Y no es la compania de uhaul. Es el servicio de ese lugar

JASON P. on

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Person was not friendly. He was rude and not clear

Greg M. on

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The mobile confirmation process was frustrating and cumbersome. I couldn't get the driver's license updated and kept getting error messages on the website.

Michael B. on

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Nothing to Note

Sean M. on

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Similar to picking up my rental, when I dropped off the truck, the business was closed and I did not interact with anyone in person. This time, however, it WAS an official U-Haul establishment, which made it even weirder. I simple took pictures of everything (as prompted by the app) and submitted them to the app. This was the first time that through the whole process, from picking up the rental to dropping it off, I did not interact with a single person. It wasn't a bad experience but it wasn't a great one either. The dolly I had reserved was not there when I picked up the truck and there was no one to work with to find a replacement or work towards a positive outcome. The gentleman I spoke to on the phone gave me more miles and an extra day to offset the dolly, which was nice, but what I needed was the dolly. Nothing can replace the human factor and personal experience.

omar P. on

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Customer did not leave a comment.

Maria H. on

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Roman S. on

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Jose L. on

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Daniel G. on

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Very ghetto area and unmarked. Noone was in front office to turnnit in during operating hours

albert L. on

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No one at the office. It's a shared location with the pallet yard behind the office. Waited 10-15 for someone to answer the door. Had to walk in the pallet yard to find someone to help me. The pallet yard associates don't know anything about the uhaul business. They had to call Hugo the owner to help them help me. They didn't print me out a receipt not did they break down my final cost. Hugo gave instructions to give me $6.00 in change when it's actually $6.15. I had to walk in there office find me a calculator to in order that I could make sure I was reciving the right change. They Didn't have exact change so was only given $6.00. Promised a receipt by email but never received it.

George P. on

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Not good customer service at all.

hugo V. on

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Customer did not leave a comment.

Alison F. on

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Said open 24 hours - it had an after hours drop box, which worked out fine, but would have been nice to know it wasn't actually staffed 24 hours.

STEVE V. on

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Kenneth H. on

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Brian S. on

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Super easy and smooth transaction! Thank you!

Blair S. on

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No one was at the facility. According to the people next door people are always showing up and not able to P/U their rental equipment. The U-Haul people don't show up till noon. The truck wasn't loaded with what we ordered. Called U-Haul to get the owner to call the people next door to give me the key, Only could find 5 blankets (mostly dirty and covered in sawdust from the business in back and had to search for a dolly) When we arrived there were cops looking for the U-Haul person. Also, it is a small office shared by 3 other businesses - none of them were able to help me. My Suggestion... Get Rid Of This Bozo