Customer Reviews for Interstate Car Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Interstate Car Care

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Anthony T. on

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I reserved a auto transport from your Santa Fe, NM store and 24 hrs before I was to pick it up they called and said there was not a auto transport in Santa Fe. They said I could go the extra 120 miles through Albuquerque, NM and maybe get one or Taos, NM- 180 mile out of my way and they would knock off $50. I decided to rent from Amarillo. The trailer towed fine. When I returned it the inspection showed the tongue was bent and cracked. They researched it and there are photo's showing it was done previously to my rental. I am glad there wasn't an issue towing a heavy car vs. other peoples safety. I already was paying a premium cost for rental and then to offer me $50 to drive 180 miles RT to rent from you after I had a reservation for 5 days at the location I needed.

IKE C. on

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Cary K. on

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My entire pick up experience was a complete farce. I had my truck and trailer reserved a month in advance and it said “Guaranteed reservation” on the emails and on my Uhaul account. Two days before the move a location I had not selected to use calls me to make sure I’m still needing the truck. I indicated that I would definitely need the truck, as I’d taken the trouble to reserve it, and would be there a bit before the six pm pick up time. The owner then informed me he was closed at 5 so that wouldn’t work. Ok, So I told him we’d be there before 5 pm. It was then that I realized someone had changed my reservation so that I would be picking up the truck at one location and the trailer I needed at another location across town. Not ideal, and absolutely NOT reflective of my guaranteed reservation, but fine. At 8 am on the day I am to pick up my truck someone from Uhaul calls me and leaves a frantic message on my voicemail for me to call as soon as possible. I called and spoke with one representative who couldn’t seem to even find my information and then just disconnected. At least she was nice enough on the phone, if a bit inept. So I called back and got another representative, who put me on hold for several minutes before she came back on the line to inform me that they didn’t have a truck for me and I was pretty much out of luck. She went so far as to inform me that my “guaranteed reservation” wasn’t at all guaranteed and in fact she wasn’t all that worried about my problem, as her fleet is a mobile fleet and sometimes this sort of thing happens. So no sympathy for me at all, the person who planned way ahead is just screwed and won’t be able to get his wife and kids and all our stuff across the state of freakin Texas in time. She indicated that there was another truck but it was already four days overdue and didn’t seem likely. I asked her what happened to the truck that the man called me about the day before and she said “Oh, we rented that already.” Wow. Customer service at its finest! If at that moment I could have cancelled the entire thing and gone with another company you can bet I would have! But see, I had checked in the night prior, uploaded all my information and paid for everything so as to streamline the pick up process, because I knew I was going to be pressed for time due to the two different pickup locations. I’ll never do that again, believe me! As I sat trying to figure out what I was going to do for a 26 foot truck at the last minute the guy from the truck pickup location called and said the overdue truck had shown up. I immediately went to pick it up so as not to have it rented out from under me yet again. When I arrived the gentleman had no clue how his rental system worked and informed me that he needed my license and my credit card. I politely informed him no, that it was already in the system and it had been paid for. He was confused and I had to show him on his screen where it said the amount due was zero dollar

Phyllis C. on

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Fred B. on

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John C. on

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Caitlynn H. on

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Shawn H. on

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Amber A. on

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Stephen R. on

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The staff was very nice and explained in detail everything about the truck. It was a fairly new truck and was very nice.

Dean T. on

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Drop off was quick and easy. No problems.

Gregg H. on

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suzanne T. on

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Jay P. on

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kevin R. on

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Kerry R. on

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Mary M. on

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Laynelle C. on

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kari B. on

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Gave us the wrong trailer, although correct size, so they made us return to switch trailers after we had already left.

Randy L. on

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Personal very helpful and diligent!!!

David J. on

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david R. on

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Slide out ramps for 2 wheeler loading of heavy loads and a way to block loads from working there way back against the door . Thanks for your help on my moving experience.????

Keith M. on

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Customer did not leave a comment.