Customer Reviews for Interstate Mini Storage LLC
(U-Haul Neighborhood Dealer)

36 reviews

1719 Minnesota Ave   Kansas City, KS 66102
(Corner of 18th and Minnesota)

(913) 371-5070

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: Closed
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(913) 371-5070

1719 Minnesota Ave
Kansas City, KS 66102
(Corner of 18th and Minnesota)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: Closed
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Barbara J. 
Rating:
1.0

This location is not in a safe area. People should not go to this location by themselves to pick up a uhaul.

Kathryn L. 
Rating:
3.0

Customer did not leave a comment.

HELENE MICHELE A. 
Rating:
3.0

Had to go to far to pick up truck

James L. 
Rating:
1.0

The sign and the website show the office should've opened at 9 o'clock, the guy showed up at 9:40 and then walked in and lock the door behind him. I went up and let him know I had a reservation, he never apologized for being late or even acknowledge it I had to say something to him. We went out to the trailer, he didn't even know if it was the correct size and I had to proceed to show him where the dimensions of the trailer were. Also the adapter that word allow the lights to work had beenRemoved or stolen, he didn't even seem concerned but yet expected me to go buy one and put it on there. I would not recommend this location.

Brenda C. 
Rating:
3.0

Honest people.

Tom J. 
Rating:
1.0

The back of the Uhaul was dirty , I pushed the dirt to one side. I was just moving files from my old office. the truck was blocked in for about 45 minutes. The neighbors in the barber/beauty shop acted as if they did not understand English. I finally got them to move the truck that was blocking my Uhaul. I will never rent their again. It must be a Hispanic Uhaul rental only place.

Wanda B. 
Rating:
3.0

The only thing inconvenient was the parking lot. Hard to get in and out of . But overall service was great. Price was great.

Dagoberto P. 
Rating:
4.0

Make the drop box sign a little bit clearer that it both a mail drop box and a key drop box.

Caroline N. 
Rating:
4.0

Everything went ok, no problems at all.

Joe Q. 
Rating:
5.0

Customer did not leave a comment.

Cassidy H. 
Rating:
3.0

Customer did not leave a comment.

quiana C. 
Rating:
2.0

Make sure someone is there during the advertised office hours. Two trips find no one would be available until end of day. Calls to voice mail turned out to be the wrong location. Website corrupted by other U-haul and no return phone call from that location. No discounts or empathy after going forwardd with the rental by supervising U-Haul Rep. BS

Bob F. 
Rating:
1.0

My items were demaged and i wrote a claims for damage then new management toke over and my unit was broken into...i have paid fee for insurance when this occurred management was to call no response

RENEE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim T. 
Rating:
5.0

Too expensive.

yalanda P. 
Rating:
3.0

Customer did not leave a comment.

gale L. 
Rating:
3.0

The staff were not prepared for the truck's arrival and did not know why it was brought there. It was a difficult location to find as well.

Dale D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONEE S. 
Rating:
5.0

Customer did not leave a comment.

sarah J. 
Rating:
5.0

Excellent service

MICHAEL K. 
Rating:
1.0

I need a representing To call me asap

CHAD M. 
Rating:
4.0

Customer did not leave a comment.

L Todd B. 
Rating:
5.0

Staff at location were very helpful! Would go back again!

JOURDAN P. 
Rating:
1.0

They never came out to see if I attached trailer to my vehicle properly. Terrible neighborhood.

Robert S. 
Rating:
4.0

Excellent service

michael K. 
Rating:
3.0

This was not my choice where to pick up the truck. Much further than other UHAUL locations in my area. When I returned the truck I was told that I was given the wrong one. So the agent had to call the dispatcher to correct before I could return.

Rick G. 
Rating:
4.0

Customer did not leave a comment.

CHELSIE W. 
Rating:
3.0

I would rent from this location again.

KIRK H. 
Rating:
4.0

Customer did not leave a comment.

charles M. 
Rating:
3.0

Personnel was pleasant and helpful. However, my wife needed to pick this unit up on her own as I was not in town. I was meticulous in picking the location for pick up, but the day before, I was called and the pick up location was moved to a the location in the heart of the Kansas City Ghetto. No one at u haul (spoke to several poeple on the phone) seemed concerned about this and were not willing to move the trailer the 5 miles to the original location. I understand the issues of renting equipment, however, notification the day before does not give people enough time to make arrangements to work around U-hauls issues.

STEPHEN C. 
Rating:
2.0

Not as convenient as truck rental locations.

Clay J. 
Rating:
3.0

Lady there was nice, but somewhat slow.

ADAM D. 
Rating:
3.0

Customer did not leave a comment.

RUSS M. 
Rating:
2.0

Not clearly identified. Inadequate signs. No one in attendance to receive the equipment. U haul 800 number guided me through the procedure.

WILLIAM M. 
Rating:
5.0

It was real close to my final stop and the lady was kind enough to stay past 5 PM to help me get the vehicle check in.

STEPHEN S. 
No reviews have been submitted for this location.

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