Customer Reviews for Interstate Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Interstate Rentals

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Chris P.
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Customer did not leave a comment.

Kyle M.
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Self guided pick up & drop off process was great, on top of that I received a call right after I made my reservation just to give me a courtesy confirmation that my truck was all set & a couple friendly reminders of what to be prepared with for the best self pick up experience, which it was.

CHANDRA B.
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Melanie A.
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HAROLD T.
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Dana made this move a joy with her service and advice. U Haul has a winner in Eads, TN..

Rachael B.
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Holly G.
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Steve O.
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michael M.
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Braxton R.
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All good! Maybe on website or somehow let folks know to check with insurance company first.... mine was a long wait so I had to just buy the insurance.... Or on the email when it's reserved, kind of a heads up about the insurance I give you guys a 10!

Mark G.
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No hassle checkout. Quick, efficient, happy. Win, win, win!

Sam M.
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The Lady that works there found something in the truck and actually called to let us know. Great customer service. She would be the reason we rented here again!

Julie S.
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Customer did not leave a comment.

Karen W.
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I've rented from here more than once and Dana is always pleasant, and accommodating! I'll definitely rent from her again!

TONIA F.
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Paul B.
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All good. No negative comments. Thank you.

HARRY D.
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Tyler H.
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Keith L.
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Steve O.
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Dena is great. Used to go to the U-Haul on Hwy. 64 in Bartlett, Tn. The employees there were not very nice, rather rude at times. I would say hello and they wouldn't even acknowledge you the whole time you were there. Dena is always great. Wouldn't want to go anywhere else.

Samuel M.
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Customer did not leave a comment.

Linda H.
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Helpful and friendly.

Julie S.
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Outside porch and lobby could use a clean up. Especially during this covid outbreak. Very friendly staff!

dennis C.
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The Eads TN Location was GREAT. From A to Z.. The people were very good and helpful. We were in and out very quickly. We rented 3 trucks so far and if we need another would go back again.

John S.
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Good Helpful People, No Comments to improve

Melanie A.
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Really appreciated the store clerk! She was very friendly and accommodating! I will definitely come back to this location!!!

Mary H.
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joey W.
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GEORGE FRANKLIN W.
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Sarah S.
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David N.
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Great service, thanks

Matt C.
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paul F.
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Don't change anything. This is the second time I have rented from this Uhaul. The staff is great and service was excellent! Great job!

richard T.
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Jeremiah W.
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Carrie T.
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Dana was AMAZING! She took such good care of us and she was very attentive to our needs!!

Stephen B.
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Customer did not leave a comment.

JASON R.
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Very helpful.

Jason S.
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AMY S.
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TROY F.
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Cj P.
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First, not change a pickup location the afternoon before to 25 miles out of the way, then have me driving over an hour because the truck was not right. When I booked the pickup I requested someone to talk to in person at the pickup location when picking up the truck and nobody told me that I would have to do it through the app until I got the first place, which I had no cell service, then I come to find out that all the mocking supplies that I ordered and wanted to be picked up when I picked with the truck was 45 mins away at another location. The icing on the cake is when every time I called U-Haul to have them help I would wait over 30 minutes just to speak to someone. Talk about a breakdown in communication and customer service. I have used U-Haul a lot over the years and this past experience is I may never be back, the only good and helpful part of this entire rental was the lady at the 3 pickup location (non U-Haul dealer - private party) and the lady at the 2nd drop off location (again a non U-Haul dealer - private party) was awesome and very helpful, U-Haul on the other hand poor poor experience.

Barbara W.
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Customer did not leave a comment.

Federico G.
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Had a great experience; easy check-in and easy check-out...can't ask for more.

REID K.
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The woman who worked her was super nice!! She really enjoyed her uhaul franchise

JAMES S.
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Customer did not leave a comment.

Federico G.
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Great experience, definitely recommend. Thanks

Dottie R.
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Ray F.
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Ed T.
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Anthony D.
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Jonathan G.
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They were very helpful, understanding, and easy to work with. I would use them again for my next U-haul rental needs.

TYRONE C.
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REGISTERED ON LINE MY TRUCK WAS READY STAFF MEMBER EXPLAINED EVERY THING, AND WAS VERY VERY NICE. KEEP UP THE GOOD WORK. VERY HAPPY WITH THE SERVICE.

Robert W.
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Not much to report. Didn't even go inside. I relayed to the employee about the lack of pads, etc. and she was very helpful.

James S.
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Very friendly and helpful.Keep up good work.

lisa C.
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Very helpful and polite.

Rae D.
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Fast and friendly customer service.

James S.
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Very friendly and helpful. Thank you.

JAY V.
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Make sure the doors on the trailers are kept closed. Mine was wet inside.

John W.
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Dana is wonderful person & great to work with & Truck was there, ready to go . In & out in 10 minutes picking up & returning

Melanie A.
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The location may be new. It doesn't keep a collection of trucks on site. The property had lots of trailers, RV's and junk. Almost didn't know it was a Uhaul. However it suited my needs for a truck drop off.

Alan F.
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Windshield was very dirty on the inside. This caused some difficulty when driving toward the sun or at night toward car headlights. Exterior was pretty dirty, too, but this was of little concern. Dana was very accommodating and a pleasure to deal with.

Tony D.
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Customer did not leave a comment.

Thomas P.
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Very friendly and easy to do business with

Chip C.
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Stephen W.
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Christopher M.
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The Owner was EXTREMELY accommodating and polite! I will definitely use this location again!! Koodos!!!

John L.
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Customer did not leave a comment.

BEAU P.
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David D.
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Great place will go there again

Sue C.
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Had to drive a far distance to collect truck. Was supposedly upgraded from a ten foot to a much larger vehicle which made no sense to me. Communication continued to change -at least 3 times -as to collection point for pick up. It troubled me. I intend yo rent in about ten more days -just a van this time -and it worries me that you may not deliver!!

Nicole M.
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Thank you for such a pleasant experience. We will absolutely be renting from you again!

bruce H.
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Next time, be sure trailer is clean and odor free. We were given a trailer with a terrible odor, like oil or fuel from tiki lanterns. There was broken glass on floor and the walls had black soot that rubbed off on people loading and rubbed off on our furniture. When we tried to exchange it for another trailer, I spoke with your reservations number on 5/24/19. She said we could drive up to the Millington TN uHaul to exchange it and called it emergency aid. She said she would call them to let them know we were coming. After driving half an hour up to millington, we were told they had no trailer for us and didn't know anything about the exchange. We wasted over an hour based on your advice. We were still left with a trailer with the foul odor. We called back and spoke with someone's on 5/24/19, to let uHaul know and was told it would be written up, we were requesting a refund or at least a credit. We have not heard back yet. Fabrics and furniture the we hauled in that trailer absorbed the odor from the trailer. Please respond to help make this right. We should not be expected to pay full price for a bad trailer.

James C.
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I had to go to three other U-Haul branch before going to Eads.

SIDIKY K.
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Outstanding service

DAVID C.
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Dana is very accommodating and easy to work with......

Terry H.
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Nothing. Keep up the good work. Keep treating customers as customers.

Terry H.
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Customer did not leave a comment.

Jack M.
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Nothing

Tom P.
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None

William R W.
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Michael W.
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Bryan S.
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paige E.
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Michele G.
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PAULETTE O.
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Leonardra S.
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JAMES H.
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John S.
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Dana was very helpful! She explained everything clearly and compleatly. She even had new tires put on the 4×8 trailer. The trailer pulled very smoothly on the long trip.by

Erik F.
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Very good owner and location. I am a repeat customer.

Jim G.
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joe L.
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doug B.
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Amazing service!!

HEYDAR S.
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john W.
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everything thing just fell into place from making the first call to pick-up and returned. The lady was very knowledgeable about the trailer etc. and was very friendly and helpful. That location will be my first call the next time also.

Doug S.
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Customer did not leave a comment.

Chris C.
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Attendant was fantastic, VERY Helpful, and VERY Professional. Facility was a little dated.

Clay M.
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Customer did not leave a comment.

TONYA A.
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Marcus S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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