Customer did not leave a comment.CAROL B.
Customer Reviews for Interstate Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was quick and pickup was and drop-off was easy.LAWRENCE M.
Customer did not leave a comment.William C.
Customer did not leave a comment.Melissa A.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.BenM R.
Customer did not leave a comment.Tom R.
Customer did not leave a comment.David M.
Customer did not leave a comment.Scott C.
Pleased with all aspects of my truck rental.Michael B.
Customer did not leave a comment.RENEE F.
Customer did not leave a comment.Bradley T.
Customer did not leave a comment.john M.
Customer did not leave a comment.Bradley T.
i was treated with the utmost hospitality. no improvement needed.RON J.
Customer did not leave a comment.James T.
Great customer service!!!Nelson Z.
Customer did not leave a comment.Bradley T.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.britany N.
After having a bad experience with two other locations, this location was heaven sent! Great customer service. This location doesn't need any improvements it's the other two I had advanced reservations at that need improvement.Angela J.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.Bradley G.
Have all equipment available for customer that has been requested a week in advance but this was the Bartlett U-Haul who gave poor service and transferred me to Eads location costing me 3 hour delay in moving and extra money for movers to wait for me to get a truck that I ordered a week in advance. Will never use U-Haul again or recommend. Bartlett location on hwy 64 staff Tony should be fired for making no attempt to correct problem but left me having to drive further and search for truck I needed and still didn't get appliance dolly which another customer had just returned and should have been given to me since my truck should have been ready at 0730 .Kathy W.
Customer did not leave a comment.Laurel B.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.Misty M.
Customer did not leave a comment.Tina R.
Customer did not leave a comment.PAUL F.
For one, engine light came on, 2) driver wiper blade was laying on hood of truck, 3) I lost over an hour on truck pick up and was docked for it on the return. So I was charged for an hour earlier than my pick up time because they had trouble with uhaul scheduling not answering. But basically I got screwed on the time.Earl P.
Customer did not leave a comment.John M.
All was great! Thanks so much!Leslie N.
Customer did not leave a comment.Terence D.
Nothing everything was perfect!Randall B.
Great caring customer service.Paul B.
Great customer service. Truck in good shape. All went well.Paul H.
No change neededWalter A.
Customer did not leave a comment.Jeremy B.
This is my second time using services from this location and I must say that this location knows what they are doing. It was fast, friendly and courteous. The lady working the desk was sweet and very polite and made this experience great! Other locations could learn somethings from these folks at this location.Derek B.
Customer did not leave a comment.Robert N.
Guest wifi for check-inMark M.
I put a call to the office to get explanation of the charged and held on for 45 minutes. Then i requested them call me back and the call never rang but message was left. Ensure customers are able to reach a live person to answer questions.Jordan S.
Not charge me twice for one rentalChase V.
Customer did not leave a comment.WESLEY B.
Customer did not leave a comment.DAVID B.
The lady there was so helpful and friendlyLetrease G.
Customer did not leave a comment.JAMES D.
The receptor had to take her mom to doctor so I can't really say much more.JOSEPH M.
I have never rented a uhaul before and she made it so easy and took the time to answer all my questions.Leigh T.
Nothing the lady I dealt with was great! Extremely helpful and super nice. Take care of good employees is my suggestion to Uhaul.Joseph E.
The truck was full of roaches when I picked it up stuff went out to clean it did a great job even offered to throw in furniture covers because I was picking up new furniture he was very kind and friendly very helpful with my needs but the roaches kelp coming back after we picked up the new furniture and it was raining hard and one of the windshield wiper came off so I stopped at auto zone and let them put it back on but after getting back on the road it fell off again 🤦🏾â€â™‚ï¸lequez R.
It was dropped off in Sunday so the facility wasn't open. Process was simple. Drop box was placed in a convenient location. Called the 800 number to inform them it was returned. The associate was helpful and professionalCharles R.
This was such a convenient location for our move and that is so important during the confusion and chaos of changing one's life! The driveway was a bit treacherous due to potholes and rain. Maybe some improvements needed there. But the courtesy of the staff and the dependability to meet our need was A+!DEBORAH E.
We love Dana at our UHaul. She feels like family and always makes sure our experience is the best ever!!!!!!Melanie A.
Customer did not leave a comment.ROLAND S.
Customer did not leave a comment.Rachel C.
The person who attended me was helpful and courteous. She did all paperwork in a short time and even explain to me how to tie-in the car dolly to the truck. It was great experience.Edgar A.
The USB connections in my truck were damaged and unusable. It appears that these were not checked prior to my rental.John M.
Customer did not leave a comment.MICHLENE H.
Dana has a wonderful attitude and makes it easy to rent U-Haul equipment. I've been renting from Interstate Rentals for over 15 years and never had any problems.CHRISTOPHER P.
The process of picking up and dropping off was smooth and easy.JEFFREY O.
Customer did not leave a comment.RICHARD D.
always a smooth transaction and friendly serviceWilliam W.
Dana is a wonderful agent. The only thing I would recommend is that she have more trucks of different sizes available, particularly smaller than the 17 ft. Otherwise, this location has worked very well for us and the 17 ft truck fits most of our needs.Melanie A.
Nothing! The employee was very professional and helpful.Preston C.
Customer did not leave a comment.Beatrice W.
I have rented from this location multiple times. Service is excellent!Paul F.
Very nice management.WILLIAM M.
Customer did not leave a comment.Angelina H.
Customer did not leave a comment.Rodney C.
Customer did not leave a comment.Crystal M.
Dana, the U-Haul representative, was knowledgeable, kind, and most accommodating. U-Haul needs more people like her.Terry N.
My wife was waiting in the parking lot for me while I went in to ask a question. There were no parking spaces available. While she was waiting in the car with the engine running an employee came up and asked why she was in the way. She was not blocking anyone. We booked one way trip, long distance, not a cheap trip. Did he forget that customers pay his wage? Employees being helpful would go a long way. Very rude dude. Then he proceeded to act like he was going to back into her. The reason we were asking a question, was that we had to go back after we booked, because the desk person forgot to tell us where we were to drop off the truck at our destination. The fact is he asked why she was in the way. Sorry, if customer are just in the way.Henry O.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Gloria S.
Customer did not leave a comment.Thomas G.
Great customer service!Kenneth W.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.DENNIS M.
The associate was very nice and very professional! She showed me how to use the trailer very well and was a great help!Daniel H.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Matt C.
Customer did not leave a comment.Chris P.
Self guided pick up & drop off process was great, on top of that I received a call right after I made my reservation just to give me a courtesy confirmation that my truck was all set & a couple friendly reminders of what to be prepared with for the best self pick up experience, which it was.Kyle M.
Customer did not leave a comment.CHANDRA B.
Customer did not leave a comment.Melanie A.
Dana made this move a joy with her service and advice. U Haul has a winner in Eads, TN..HAROLD T.
Customer did not leave a comment.Rachael B.
Customer did not leave a comment.Holly G.
Customer did not leave a comment.Steve O.
Customer did not leave a comment.michael M.
All good! Maybe on website or somehow let folks know to check with insurance company first.... mine was a long wait so I had to just buy the insurance.... Or on the email when it's reserved, kind of a heads up about the insurance I give you guys a 10!Braxton R.
No hassle checkout. Quick, efficient, happy. Win, win, win!Mark G.
The Lady that works there found something in the truck and actually called to let us know. Great customer service. She would be the reason we rented here again!Sam M.
Customer did not leave a comment.Julie S.
I've rented from here more than once and Dana is always pleasant, and accommodating! I'll definitely rent from her again!Karen W.
Customer did not leave a comment.TONIA F.
All good. No negative comments. Thank you.Paul B.
Customer did not leave a comment.HARRY D.