Customer Reviews for Interstate Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service. Van was is in pristine condition- easy pick up and drop off. Highly recommend!

Rating:

4.0

Kim was very polite and helpful. I ran late for my pickup and she called to check that I was coming. I showed up right at closing and she waited to let me turn the truck in. The truck ran fine. Very good experience and would rent from here again. Parking lot was a little rough but nothing to really complain about.

Rating:

5.0

Great experience! Thank you to Kim for making it so easy!

Rating:

5.0

Complete service in an instant....No muss no fuss...

Rating:

3.0

This storage location does not open until 9am. You cannot do an after hours drop off because there is nowhere to park the vehicle. Additionally, I filled the gas tank up to where it was supposed to be. I was then charged for 2 gallons of gas. 2 gallons! How in the world could you tell that marker needed 2 more gallons in the tank? I thought it was shady.

Rating:

4.0

The challenge of asking customers to use their Android phones to capture a copy of both sides of their driver's license must be dealt with. The agent was able to do it with her IPhone but my Android phone would not. She told me she had the same issue with another person's Android phone. If they resolve that issue they will move to Excellent. Everything else was 👍.

Rating:

5.0

This is EXACTLY how a U-haul partner should do business! Very nice, and helpful.

Rating:

1.0

Staff there is extremely not people friendly at all. Very rude and called the police because I requested a paper receipt or breakdown of the bill.

Rating:

2.0

First month rent was supposed to be free because I had rented a U-Haul truck to move, After they charged my credit card the first month I of course asked why. They said it was that the first month after the first paid month was the free month. When they charged my card the second month I asked again about the free month and they apparently "missed it in the records and we will clear it up next month," I think you can see where this is going. After 13 months of renting a unit we have moved out and they said that the free month would be refunded to my card. We emptied the unit on November 17, 2022 and have seen no refund on the card by December 7th. Please note that for the 13 months that we used the unit they never failed to charge the card promptly on the first day of the month. I would also like to say that we moved out on a Saturday morning and I had forgotten which unit number we had rented (I thought I remembered but the lock was not the right one when I looked at it). I called the office for assistance and got no answer until a callback on Monday morning when a very nice lady called and asked if I had received assistance on Saturday and I had to tell her no (I took the opportunity to discuss the free month with her and she said she would discuss it with management and to her credit she called me back and said I would receive the credit on my card). I would also like to note that the security gate was open when I arrived on Saturday morning and that I did not see anyone there at all except the team I was with to load my unit out. I stopped by the office when we were leaving and it was locked up. All in all I had a good experience with the company. None of our items were missing and everything stayed dry for the 13 months of storage. My two reasons for the below average review are the free month I was told I would get and for the lack of supervision of the gate on the day we moved out. Hopefully I will see the refund soon on my card statement.

Rating:

5.0

I can’t say enough good things about the staff at this location. Everyone there is incredibly friendly and helpful, however, the units and facility area leave a lot to be desired. The roads to access the units are terrible and if I didn’t have an SUV I would not have dared to try to drive through there. We also had to throw away quite a bit of our things because there was rat poop and urine on everything that we stored. Sadly, our $700 area rug was completely destroyed among other things. Our boxes were chewed through and covered in mouse and rat droppings. I would say if you’re looking to store things that aren’t furniture or valuable then this place is fine, but it was disappointing to have to throw so much away when we only used our unit for 2 months while we moved.

Rating:

5.0

Y'all have been really nice.it was nice doing doing business with you would recommend the storage to my Family n Friends would come back here in the future if I needed to Thank you very much Stephanie Rains

Rating:

2.0

Drop off location said they’re hrs of operation were from 7:00 to 7:00 they were closed at 5:30

Rating:

2.0

The location was gated and there were no instructions for how to enter. I had to wait for another customer to let me in. You should have a way to leave a truck after hours.

Rating:

5.0

The pavement between the units is seriously in need of repair. Other than that the facility was great and the lowest priced facility that I was able to find.

Rating:

1.0

Never received the equipment I needed and they over charged me for something that wasn’t my fault.

Rating:

2.0

If picking up before business hours let customer know the gate code to get in.

Rating:

5.0

Clean the units out from debris

Rating:

5.0

Newer vehicles and more vans

Rating:

5.0

Quicker servers!!

Rating:

1.0

We were charged for 95 miles, but drove only 9.5 miles. When we tried to call we cannot get an answer.

Rating:

4.0

I orders a 10’ truck and received a 15’ truck. I want U-Haul to do a better job providing what I requested. I check another local U-Haul and found at least five 10’ trucks available

Rating:

5.0

stored a large quantity of vinyl records for five years. No mold or water problems.

Rating:

3.0

Very little space for dropoff and no one available to help.

Rating:

5.0

The drop off location had a very large concrete dip that scraped the bottom of the truck; avoiding it was impossible as it's at the entrance. May want to have that leveled out. All staff were very friendly and professional. Thank you.

Rating:

3.0

The truck we got had no air conditioning for a 9hr trip in 90 degree weather was the worse experience I ever had. The ac worked when we picked it up and immediately turned off after we drove for 1 hour

Rating:

2.0

This was the worst experience I have ever had. Window wipers were wore out. Cruise control didn't work. Back tires were no good Couldn't do more than 50mph down interstate because couldn't see the road with all the rain. I can't believe the way they care for these truck.

Rating:

5.0

I can't think of anything they could change. Melanie was very nice and very professional. She did a great job. If I ever need a uhaul again I will definitely be returning to this location.

Rating:

5.0

Melody was great!

Rating:

5.0

Very helpful and accommodating to our schedule

Rating:

1.0

Customer service was awful. The uhual truck was dirty and the equipment I ordered look dirty so therefore I didnt get it.

Rating:

1.0

Absolutely no customer service. I had to hook up the Uhaul car trailer to my Uhaul 15' truck on my own. Associate did not leave the office. Was not shown how the fender on the trailer folds down. I drove up on the trailer and the door would not open. I had to crawl out the window to get out. Also, the associate did not check to see if everything was hooked up properly, tail lights operational, etc. Fortunately I have experience towing vehicles. I cannot imagine what it would have been like for others with little or no experience. Also, the facility was in terrible shape. Pot holes everywhere. Difficult to navigate around the facility. One last thing, when I was finished, my hands were very dirty. Associate handed me a couple of paper towels with no offer to use the restroom to clean up.

Rating:

3.0

I was supposed to pick the truck up at 8am at one location. After 45 minutes on the phone with customer service there was no key to get the truck and it was the wrong equipment in the truck so I then had to go to another location which the truck was ready when I got there. I was refunded 50$ but that didn’t even cover the cost of paying the movers for the hour lost that morning trying to get a truck I reserved DAYS before. Then when dropping the truck off I was charged for an extra day and now have to wait 3-5 for a refund on MY money that never should have been taken to being with. Absolutely horrible experience with U-Haul. Moving is stressful enough and this made it that much worse

Rating:

2.0

Staff was very nice but the location was poorly marked and difficult to get a large truck in

Rating:

5.0

This was canceled over the phone due to my move in being changed.

Rating:

4.0

Hard to find

Rating:

3.0

Not a lot you can do. It was in a remote location. I didn't feel safe.

Rating:

5.0

Service was very customer friendly.

Rating:

3.0

I reserved my uhaul at a certain t location and when I got there I was told that I had to go to a different location. Customer service said that they had emailed and text me about the change but I never got a text or email. So, I was a little upset that I had to go to a location that was further away from my house than I wanted.

Rating:

5.0

Great customer service!

Rating:

5.0

I didn’t end up using this storage but they was very good on any question I had!

Rating:

2.0

Hard getting out. Too steep a grade to climb and push exit button at the same time.

Rating:

3.0

driveways not trailer friendly.

Rating:

3.0

I had a unit there for three years

Rating:

5.0

Make a clone of Melody. She makes the entire rental process easy.

Rating:

3.0

The facility is not easily accessible. It is cramped with little maneuverability. No assistance on proper hookup

Rating:

5.0

Excellent customer service. Will definitely be using this location again!!

Rating:

5.0

This truck I was given as a rental needs to be retired. Very old and power steering was very whiny and had an exhaust leak. I do not know what your policy is on trucks, but this one needs to be a local only rental and not a 500 mile truck. The lady I spoke with in Rock Hill, could not have been more accommodating and I will use them again if an when I rent with u-haul. I appreciate her helping me and being so polite.

Rating:

5.0

Nothing. Melody was very helpful.

Rating:

4.0

Did not have 26 foot truck & 2 dollies available that I reserved online 11 days prior to date needed. The lady at the pick up location took excellent care of me, had a 20 foot truck available and made it so that my stress level went down.

Rating:

5.0

This facility is by far the best place I have ever used for my storage needs.

Rating:

5.0

the facility`s level of service is great...best I have ever had.

Rating:

1.0

This place is a he'll trap to drive a big truck into and there should be WARNINGS posted at the gates so that drivers will not ha e to navigate or fear driving down the slope ...very awkward and very dangerous!

Rating:

5.0

Pleasant,clean, cost efficient

Rating:

5.0

All was greatx

Rating:

3.0

They charged me twice for my rental then gave me the run around for my refund. Still waiting on it.

Rating:

4.0

Very helpful staff. Good place!

Rating:

4.0

Ms. Melody was very accommodating when I called to reschedule my move-in date. I appreciated Ms. Melody`s professionalism, as well as her warm, and inviting personality,

Rating:

3.0

There should have been directions for how to drop off the truck, posted at the gate.

Rating:

5.0

Nothing! Melody was excellent to work with. Would rent from here again!!

Rating:

5.0

I was welcomed by a very nice lady. The location was clean and welcoming. Thank you!

Rating:

3.0

I had a change of plans concerning my move in and so I had to cancel.

Rating:

5.0

Great

Rating:

2.0

It`s a storage place. Nothing fancy.Doors don`t close all the way, bit it`s cheap.

Rating:

4.0

very good easy process easy to move in freindly staff

Rating:

1.0

Was never contacted via email or phone. Decided that I would take my business elsewhere. Nothing personal, I was in a crunch and needed storage

Rating:

5.0

I called customer care to change my move in date to 18th and they were very co-operative. They answered all my questions perfetcly

Rating:

5.0

They contacted me promptly. I had to call back and cancel at this time. Will use them in the future. Great service!

Rating:

3.0

I have not used your service yet because my storage reservation was changed to July 3rd.

Rating:

3.0

I will be renting a truck to go to rockhill at the end of the month. I had to complete my 3 week job assignment I rented a local truck from you today in bluffton sc and a storage unit.thank u

Rating:

4.0

I called, to confirm my reservations on yesterday and they were already closing, thank God for the lady I spoke with, we were able to process everything over the phone. Kudos to her!

Rating:

4.0

The facility itself is basic. However the person on staff was wonderful and was more than accommodating to all my needs and questions. I would come back.

Rating:

5.0

Melody was very nice and professional. She made the experience seamless and pleasant. I would recommend this storage to others.

Rating:

3.0

Melody is very friendly and helpful.

Rating:

3.0

Melody was very friendly and helpful. The facility is a little awkward with some steep drives but works fine for our needs.

Rating:

3.0

Personnel very friendly and helpful.

Rating:

5.0

Great place and location

Rating:

5.0

The staff was beyond polite and always willing to help make my reservation work. I would reccomend this place to anyone who needs to store things I had a wonderful experience. Total lifesavers.