Customer Reviews for Iron Gate Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Iron Gate Storage

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Michael O. on

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The staff is nice, but not there much of the time. I waited there for 50 minutes for someone to show up...never did. The sign said would return at 2, I arrived at 1:55 so I thought I might just wait. I left at 2:45 with no one ever showing up. I also returned the van after 1.5 hours of use, but the van was not recorded as returned until the next day. I received phone calls from Uhaul asking me to return it. I had handed in the keys in person? Before driving the van off the lot I let them know that the gas level was incorrect (it said it had a quarter more of a tank then was in there) I was told to take a picture on my phone and send it to Uhaul. But I was still charged $15 extra for gas when I returned it. Please reimburse me that extra.

Rebecca D. on

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Customer did not leave a comment.

Dann P. on

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The vehicle was acceptably clean; some debris was in the cargo area and in the cab and the vehicle should have been cleaned completely (but your response radio buttons above don't allow for a rating between yes and no). Also, the location was NOT the location noted when I made the reservation the night before pick up. Don't promise vans that are unavailable.

Sarah T. on

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Great Staff!

Danette L. on

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Customer did not leave a comment.

SCOTT A. on

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Customer did not leave a comment.

Niranjan G. on

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I have been charge excess under heading cleaning whereas the cleaning did for me is just taking one water bottle out which I forgot in vehicle and the cushions left over of packeging would take 2 min to clean When I requested to inspect vehicle in front of me I have been told its not required and at the end I got a bill with the excess charge for cleaning HIGHLY disappointed with the service especially how you handle customer after the visit and send the bill. When I tried to communicate this issue no proper resonance received , seems you wanted your customer make small mistakes and then you can charge them anything. Sorry But I am not happy with this knid of approach especially when I requested to have inspection in front of me to avoid any future disputes. Will never rent again

Norm H. on

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Thanks for making it quick and easy.

Hamrawit Y. on

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Customer did not leave a comment.

michele S. on

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Nothing to improve! Great Van and Great location. Also the person checking us out has great communication skills!

Andrew P. on

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This site didn't have a selection of trucks/vans. What was available suited my needs, so not a complaint, but something that could be more useful to others.

vickie H. on

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Customer did not leave a comment.

Nicholas G. on

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Friendly helpful service, we will come back again ??

Linda K. on

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Customer did not leave a comment.