Customer Reviews for Iron Guard Gum Branch

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Iron Guard Gum Branch

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Charles W. on

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It was a little difficult getting my truck backed ip to the trailer due to the size of the facility and the location of the trailer but other than that, everything was great.

David C. on

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Windows did not stay completely up in cab of truck, making my TV I had up front getting wet. Additionally, when I arrived at my home for moving and opened the back roll up, there were candy canes, Christmas ornaments, and wood splinters EVERYWHERE. I swept out the leftover trash and cleaned to debris prior to moving my own things in. Plus, I was never told I could check in using the app marking my vehicle as returned until hours afterward. That was another $20 charge. Will not be using these services again.

Melodie W. on

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Jacquelin R. on

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Paula B. on

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Samantha B. on

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Nothing, all was well.

Regina J. on

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Helen W. on

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Customer service was excellent.

Nancy M. on

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Nathaniel K. on

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no comments

DENNY E. on

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Elaine F. on

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SHANTESE H. on

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Jacob C. on

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Michael G. on

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U-Haul was ok. But we will never rent a U-Haul again simply because all the work that went with turning the truck back in was more than we expected. Had we known that from the beginning we would have probably gone somewhere else. We expected to drop the truck and keys and be done. Only to learn that if we didn’t do all of that we would be charged a ridiculous $20 fee. Thanks but no thanks.

Linda H. on

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Everything was amazing wouldn't change anything. Friendly and professional staff also.

Elvyn C. on

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Yusuf H. on

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Nothing really everything was excellent

Ronnie H. on

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Scott H. on

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Staff was friendly and equipment served its purpose....Good Job!

gregory S. on

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Jeremy C. on

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The dolly should be part of the truck rental. Also, there should be a discount for bringing back extra gas especially a whole half a tank more than was initially present

Scott H. on

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Anthony M. on

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Check tire pressure

Lorraine H. on

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Julia at the Marine Blvd location made all the arrangements. My son did the pick up and return, easy. Satisfied customer.

ANTIONIO A. on

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After turn in of the truck, it should be checked and a receipt should be given to the customer. instead of e-mail it to the customer. The customer should know exactly what has been charged on the c/c instead of waiting for the e-mail. not a good practice.

Peter A. on

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Miguel P. on

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Trestin B. on

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Perfect

Patrick D. on

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Van bed had left over sand in the back, requiring sweep out following pickup. Otherwise, in good condition. Staff was easy to work with and friendly.

Connor M. on

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The lady at iron guard gum branch (her name was Amanda iirc) was very polite and efficient. 10/10, would rent a truck from you guys again.

Larin C. on

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Jung N. on

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Tony G. on

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My business was quick and easy, in and out with no problems and all my questions were answered fully.

Susan L. on

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Was not told they don't accept cash at this location could have been a big problem if I had not have my wife with me to put everything on our card drove 4.5 hours to pick up the trailer to move my motorcycle to my new home something like this needs to be known up front

Hannah K. on

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Iron Guard was great. Uhaul is trash. Exceedingly overpriced and the Uhaul smelt like a porta potty that had been sitting in a sauna.

travis A. on

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They didn’t have the equipment I needed. They directed me somewhere that would have the equipment! Found out that they don’t carry the equipment either. I was basically doing circles around each station trying to find equipment.

Michael O. on

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No comment

giovanni D. on

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I spent 4 hours on the phone with customer service e trying to find out why my app doesn’t allow me to pick up my truck it took from 8:55pm to 12am to finally pick up my truck. After words I get charged 114$ because it was scheduled for a one way EVEN THOUGH I LIVE IN TOWN AND I ONLY USED 18 MILES WHICH IS ON RECORD. I had no control on choosing if I could have it as in town pick up or one way. So because who ever it was that had me put it down as a one way screwed me over when I specifically said all I’m doing is picking up a couch and moving it up the street. So I have half a mind to see this company prying for my money. Luckily the lady at this store told me to call the company and get the rest of my money back.

CHRISTINA J. on

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Everything was fine except that the price is way too high. I only needed it

Richard R. on

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Richard S. on

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Katherine M. on

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Reserved online and everything was ready the day of my rental. Very friendly staff.

Sharon H. on

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Amanda and Danielle are awesome. They had us in and out in no time. Answered all my questions and was very knowledgable about the uhaul truck. Thank you so much for helping us.

jody M. on

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Janet V. on

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Process was very easy. Staff courteous and helpful. Would use again.

Braill R. on

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Wil N. on

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Donna B. on

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Great customer service!!!

Gail M. on

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Vehicle I received had the front driver;s headlamp out. I was picking up the vehicle after the location closed. Needless to say , it was dark outside. Also the right rear tire need air, according to the sensor on the dash. I have rented from this location before and never had a problem. I was disappointed this time and praying that I didn't get pulled over by the police.

Eduardo F. on

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Maria O. on

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JOAN T. on

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Everything was wonderful! The employees were very friendly, informative, and explained everything beautifully. I wouldn’t change a thing except maybe make a box to accommodate tall items such as a broom, pool noodles, a long-handled dusting thing.

Jaime C. on

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Great costumer service! Thank you!

Evan O. on

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Amanda is so very helpful, professional, and kind. As long as you retain her as an employ, you will be fine.

Keith W. on

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Need vans

Edna P. on

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Willie L. on

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Nothing

TRACY H. on

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Everything was fine as is.

Lynwood B. on

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Elizabeth F. on

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Stacey G. on

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Customer service was awesome!

Myrtle C. on

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kate C. on

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Nothing! The service was AWESOME, and the staff very friendly!

glenn B. on

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Great experience at Iron Guard. Amanda made the process extremely easy. Will definitely use them again next time the need arises.

Forrest K. on

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Ashley B. on

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Dorotheya N. on

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Ambrosia was the sweetest and most helpful. Answered all my questions and never stopped smiling. Thank you for all the help! I will refer anyone moving or needing storage services go to Iron guard storage on gum branch.

Jonathon W. on

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Kevin K. on

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Marshall P. on

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Debra R. on

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Should have a dolly and blankets with every truck this one had neither very disappointed

KRISTEN W. on

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Sherry D. on

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CRYSTAL W. on

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Honesty is the best policy. I rented a truck to move to Jacksonville, ensured the the truck was clean and gas at the appropriate level when returned. I was charged additional fees and when I called to inquire was informed that the charges for gas and cleaning the truck. Despite e plainkng that both of these tasks had been completed by myself I was still charged. When I asked the staff on phone to look intoo this matter and follow up with me I never received a return call as stated by the staff. When I called again it was stated that she had not been able to Male contact with staff working that day. I have had mo further calls from them since to follow up on the matter. I will never use or refer anyone to this location.

JASON F. on

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Kelly S. on

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Ramiro R. on

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THOMAS H. on

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Marvin O. on

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My biggest complaint is I filled the fuel tank back to right before 3/4 full or 11/16 as they listed it and was charged 8.08 for fuel. I would understand if I was off by 1/4 tank or similar but I filled it to the exact level.

Alan S. on

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Dillon M. on

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Tomelia H. on

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KATE P. on

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I try to use this location whenever possible! The staff is friendly, professional, and accommodating. By FAR the easiest and most user friendly location in town!

David S. on

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Everything was to my liking and the process of renting the truck / dropping off was smooth and painless. Great job all around.

Brenda W. on

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Amanda was an absolute charm to work with as usual. She also saved the day at 10:00 pm by moving another truck so I could park mine. Absolutely the best.

Brannon W. on

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Very easy check in with friendly staff.

Anthony M. on

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Anthony M. on

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Duane C. on

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Pam S. on

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Customer service Ladies were great to work with!

MaryEllen F. on

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Donna R. on

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Lynn B. on

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The person at the desk said OK you are done, she did not look at our paperwork or confirm the mileage

Nanthinel F. on

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This specific location has caused me some troubles. I have had to devote several trips and personal time to fix a mistake from them. The truck that was given to me was transferred from another location without the miles being recorded. As a result of their failure to log the miles of the transfer they charged me for them. 147miles I did not drive. I am still working out this mess and wasting my time doing so. They have promised to call me back once the situation is fixed on their end I have yet to receive any call or apology. Will not be using this location again. Although I will continue to use U-Hall for my moving needs.

Sarah F. on

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Nathaniel B. on

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We had a reservation for a 17ft truck and on pick up day they couldn't find the keys. The truck was there but no keys. Ended having to get a 15ft truck which then turned our 1 trip move into a 2 trip move. Didn't get any discount or anything. Had people who were helping us move show up at the house at the right time, but we weren't their yet because they were still looking for the keys.

Loretta B. on

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Ernell S. on

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Amanda M. on

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