Customer Reviews for Ironwill Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ironwill Inc

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Lawrence R.
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Customer did not leave a comment.

charity S.
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Customer did not leave a comment.

Tiffany L.
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Darrell B.
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None

CYLE R.
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Good service

Mark G.
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Customer did not leave a comment.

Heather H.
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Customer did not leave a comment.

James J.
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He was great and very friendly.

Terri B.
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Customer did not leave a comment.

Kassie F.
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Same experience. Nobody there to handle Business, signs say close at noon, at 11:45 the guy next door says he might be at lunch, so I left and rented elsewhere. Only returned here Because it's close to home. Worst uhaul Experience ever!

Nicholas M.
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Rude and not professional! Needs to have a sign specifically for U-Haul return parking.

Roberta E.
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Customer did not leave a comment.

rochelle F.
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The windshield needed to be washed. Shane was very pleasant.

Andrew M.
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I was charged for an appliance dolly that wasnt in the truck. I tried to contact Uhaul but the wait times were ridiculous when you are trying to move.

BRIAN W.
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Customer did not leave a comment.

Vickie S.
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Customer did not leave a comment.

kim B.
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Dont allow a location for pick up when you know the truck wont be there when required.

david S.
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The only problem I had returning the trailer was. I was sent to the wrong address. After finding the location they done a great job returning the trailer.

Robin H.
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We returned the truck clean and was charged for cleaning. We removed any and all trash if any and swept the truck out. We were told if truck was clean we would not be charged for cleaning. Sad!!

Jeremy C.
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Customer did not leave a comment.

Jason F.
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Easy, enjoyable experience. Will be renting from here again soon.

Christina W.
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Tiffany W.
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Steven W.
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JACOB W.
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The only issue with ironwill is the lack of lighting at the drop off location.

Patrick B.
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Customer did not leave a comment.

Beverly J.
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John S.
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Matt N.
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Bryce W.
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Carol E.
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Rebecca S.
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Whitney H.
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The online process to get the lock box key was not working so we called Uhaul and spent 30 minutes trying to get more information. We spoke to a representative who did not understand what we were trying to accomplish. Toward the end of the call (after 25 minutes of being put on hold and speaking with him), he asked “So what do you need help with again?” The whole process was long and cumbersome. By the time we got the lock box code, we were 40 minutes into the 6 hours we were allowed to use the truck. We will not being using Uhaul again unless the issues are resolved.

Darrin P.
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Customer did not leave a comment.

SCOTT H.
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dorothy J.
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i was charge two times for the u haul 117.87 on the 5th and 117.87 the 6yh now please give one back

Summer R.
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Explain pick up process better

David R.
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Be open!! I specifically did not want to use the phone to drop it off!! At least my son was with he and he took care of what they wanted, I don't know what I would have done without him. The web site said it would be open. Was not happy with the whole experience!!

jim T.
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Customer did not leave a comment.

Sean S.
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Laura K.
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The drop off location was closed so we self dropped with the uhaul app on our phone.

Robert D.
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Customer did not leave a comment.

david F.
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My husband picked up the truck and neither he nor employees checked the milage, he lied and told my husband that I had booked it with the additional Insurance. Canceled my reservatation so he could start a new one with the insurance. My husband paid, we kept it for an extra day. Go to take ot back and had to have a long discussion with the employee, who was excellent. Map quested our house it was maybe .5 miles from U-Haul our new house was aprox .5 miles from our old house. Check in and the milage said we went 60 miles. Luckily the nice man remembered the truck had gone for repair the day we picked it up and realized the milage had not been updated. We were lucky that man was there because he corrected our miles and charged us appropriately. So we pay get or receipt and go home. I look at the receipt and the man who rented the truck PRE CHARGED us for 20 miles. So we ended up paying for 20 in advance plus what we calculated the extra mileage was. So the older man ripped us off but the other gentlemen actually looked into the situation and fixed most of the problem. We still ended up paying for 20 extra miles but I was just glad it wasn't 60 so I am leaving it alone.

richard L.
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Customer did not leave a comment.

Darrell B.
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Check in rep very pleasant and helpful

Jeffrey R.
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Customer did not leave a comment.

Angela H.
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Nothing exceptional about this repair shop that rents U-Haul, had to wait until a mechanic was available.

Chirs N.
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Quick, friendly service. Will use again in the future.

john H.
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Customer did not leave a comment.

john H.
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june J.
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I paid 100 dollars for overnight. Now they are trying to charge 250 some more. This can't be right.

Jeffrey H.
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Very easy to get to. A large drop off area for uhaul vehicles.

Ashlyn T.
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Friendly staff and very helpful!

Sean V.
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Customer service here was excellent.

Carrie S.
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Customer did not leave a comment.

Nancy H.
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Excellent customer service....no improvement needed.

Alicia D.
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They were very friendly.

Ronnie T.
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Have purchased extras already in the truck

Shawn G.
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Customer did not leave a comment.

Ernest R.
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bob H.
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Nick C.
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When I showed up it took 15 minutes to even find someone. Then it turns out the trailer I rented (6x12 utility) wasn't there. So I had to rent the 6x12 box trailer. Finally got out of there an hour after the time I requested. Now this morning I received the bill for a 2 day rental. I rented Saturday and returned Sunday. Very displeased with how this is managed. Somehow there is always a last minute change every time I rent from uhaul. It's very annoying.

sheryl C.
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Keep doing what you are doing. Great job.

Toni D.
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This place takes the last penny you have! I will never use uhaul again!

Rodney H.
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Customer did not leave a comment.

rodger O.
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I don't know cause everything was very good

Tanis M.
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I was having problems with self and the guy came out and helped me

D. Jason C.
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Customer did not leave a comment.

TIM T.
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Kevin L.
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Dennis B.
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mathew S.
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scott F.
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abraham R.
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Kristi J.
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Ronald K.
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Have the office area a little more presentable for customers. The computer keyboard, printer, fax machine and other office equipment looked like they had never been dusted. or cleaned.

mark W.
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I had to return the truck back to that location when I thought I could drop it off in Chillicothe but I had to return it there and he charged me for the extra mileage!!!And that's not what I thought you had to do

Kristie B.
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The location I picked up at was great. All 3 locations I dealt with were. The problem lies with the corporate office booking my pick-up for 30 miles from where I said I wanted to pick up, they then told me to pick up at the location I wanted. I was never informed that the truck was at another location that was 30 miles out of my way. Worst move ever

steve O.
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Customer did not leave a comment.

Angela W.
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I dropped the truck off at approximately 2am. No one was there. However, the next day I see U-haul charged me $35 because of fuel. this was clearly a mistake considering I picked the truck up with 41 miles to empty and returned it with 54 miles to empty...13 miles free to the next customer at my expense. I called Ironwill Inc. the woman was nice and stated she saw that it read 54 miles to empty but stated she did not charge me that U-haul charged my card. I immediately called U-haul and the problem has not been corrected at this time. I am still fighting to have my $ 35 dollars returned. I have made 2 phone calls to U-haul to be told I will be receiving a call from U-haul to have this resolved..in 72 hours, or call them...seriously! In addition, the only reason I dropped the truck off at Ironwill in the first place was because I was told I would receive a $35 incentive if I returned it to this location....well I have clearly Not received my $35 incentive and have been charged $35 when I should have never been charged but was expecting to receive $35, not be charged $35. It is horrible the fact that moving is so expensive and every dollar counts. So to be charged for something that I clearly did not do is devastating in a time like this...It only took U-haul a matter of minutes to charge me but it is taking forever to simply have it returned...2 days as of today and no resolution in site...I hope U-haul will correct this mistake quickly...

Johnathan J.
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The location was fine as for uhaul in general was terrible had to go to three places before they could get me a trailer that I reserved 4 days prior customer service unsatisfactory at uhaul direct (not locations) need to be In sink with there branch locations will never use again !!!!!!

shaun H.
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Customer did not leave a comment.

kristy A.
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Tell customers up front on the fees & that once mileage is set & the customer needs additional days you should add additional miles instead of charging them for overage.. tell other employees that a customer has added additional days & payment was made so your business runs smoother..

mike M.
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Customer did not leave a comment.

James M.
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derek W.
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Bruce C.
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charged me cleaning gor a truck that wasnt even cleaned and leaked water.

Teresa H.
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Excellent and flawless!!! Highly recommend!!

Mary P.
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Customer did not leave a comment.

Darin F.
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Customer did not leave a comment.

steven D.
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Someone needs to call the City of Wilmington to replace the "Olinger Circle" street sign. This was the only problem that I encountered when i returned the truck.

Kendra B.
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Took a while for the guy to come to the desk and give us our key and equipment. Maybe around 20 minutes or so. Definitely wasn't expecting it to take that long

jeremy R.
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Customer did not leave a comment.

Beth M.
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Make sure your people know their jobs!

Barbara M.
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Be more careful when putting information in the computer. Put in wrong information and gave us wrong cost.

Daniel R.
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Customer did not leave a comment.

Kimberly G.
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Customer did not leave a comment.

Kelly C.
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Advertised online as $19.95 and cost me $$74 at time of rental for only the truck and for about an hours worth of time and less than 20 miles driven. Brought the truck back and was told “the guy” wasn't there. So I just left the keys. I think I will be using another company in the future.

robert L.
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I brought this back a day early but was charged the full amount

Rick D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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