Customer Reviews for Ironwill Inc
(U-Haul Neighborhood Dealer)

321 reviews

231 Olinger Cir   Wilmington, OH 45177

(937) 382-4761

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 382-4761

231 Olinger Cir
Wilmington, OH 45177

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CAROL E. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

PREYASH P. 
Rating:
5.0

Bluetooth. Air-ride. Everything else was excellent

CALEB H. 
Rating:
5.0

Customer did not leave a comment.

Lola K. 
Rating:
5.0

Customer did not leave a comment.

LOLA K. 
Rating:
5.0

Customer did not leave a comment.

HOLLY G. 
Rating:
3.0

She told me that she could not accept the tow dolly at her location. I asked her was I supposed to piggyback it someplace else. That address was my dropping off place for the truck and tow dolly. I have received a email saying all equipment is returned

Nola R. 
Rating:
3.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Great place

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
3.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

JESUS Y. 
Rating:
4.0

Customer did not leave a comment.

DEREK W. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Clean and sanitize your trucks the one I used smaald like a wet dog

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Duane H. 
Rating:
2.0

The glass windshield had a big crack when we received it. Seems very unsafe honestly. If too much pressure from driving it'll shatter I am sure. That needs replaced. The breaks were awful. Had to stomp on them to break. And the steering wheel / tires weren't aligned at all. The uhaul we had wasn't great.

Courtinee M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
2.0

There was no one there to ask questions does dropping off a something and therefore you have questions to ask and no you have to get online to get your response which is poorly

Sandy K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Same as above.

Lawrence R. 
Rating:
4.0

Customer did not leave a comment.

Lawrence R. 
Rating:
3.0

Customer did not leave a comment.

charity S. 
Rating:
4.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

None

Darrell B. 
Rating:
5.0

Good service

CYLE R. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

He was great and very friendly.

James J. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
1.0

Same experience. Nobody there to handle Business, signs say close at noon, at 11:45 the guy next door says he might be at lunch, so I left and rented elsewhere. Only returned here Because it's close to home. Worst uhaul Experience ever!

Kassie F. 
Rating:
1.0

Rude and not professional! Needs to have a sign specifically for U-Haul return parking.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Roberta E. 
Rating:
5.0

The windshield needed to be washed. Shane was very pleasant.

rochelle F. 
Rating:
4.0

I was charged for an appliance dolly that wasnt in the truck. I tried to contact Uhaul but the wait times were ridiculous when you are trying to move.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Vickie S. 
Rating:
5.0

Dont allow a location for pick up when you know the truck wont be there when required.

kim B. 
Rating:
5.0

The only problem I had returning the trailer was. I was sent to the wrong address. After finding the location they done a great job returning the trailer.

david S. 
Rating:
5.0

We returned the truck clean and was charged for cleaning. We removed any and all trash if any and swept the truck out. We were told if truck was clean we would not be charged for cleaning. Sad!!

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Easy, enjoyable experience. Will be renting from here again soon.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
2.0

The only issue with ironwill is the lack of lighting at the drop off location.

JACOB W. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Beverly J. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
3.0

Customer did not leave a comment.

Bryce W. 
Rating:
5.0

Customer did not leave a comment.

Carol E. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
1.0

The online process to get the lock box key was not working so we called Uhaul and spent 30 minutes trying to get more information. We spoke to a representative who did not understand what we were trying to accomplish. Toward the end of the call (after 25 minutes of being put on hold and speaking with him), he asked “So what do you need help with again?” The whole process was long and cumbersome. By the time we got the lock box code, we were 40 minutes into the 6 hours we were allowed to use the truck. We will not being using Uhaul again unless the issues are resolved.

Whitney H. 
Rating:
5.0

Customer did not leave a comment.

Darrin P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
3.0

i was charge two times for the u haul 117.87 on the 5th and 117.87 the 6yh now please give one back

dorothy J. 
Rating:
3.0

Explain pick up process better

Summer R. 
Rating:
1.0

Be open!! I specifically did not want to use the phone to drop it off!! At least my son was with he and he took care of what they wanted, I don't know what I would have done without him. The web site said it would be open. Was not happy with the whole experience!!

David R. 
Rating:
4.0

Customer did not leave a comment.

jim T. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

The drop off location was closed so we self dropped with the uhaul app on our phone.

Laura K. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
2.0

My husband picked up the truck and neither he nor employees checked the milage, he lied and told my husband that I had booked it with the additional Insurance. Canceled my reservatation so he could start a new one with the insurance. My husband paid, we kept it for an extra day. Go to take ot back and had to have a long discussion with the employee, who was excellent. Map quested our house it was maybe .5 miles from U-Haul our new house was aprox .5 miles from our old house. Check in and the milage said we went 60 miles. Luckily the nice man remembered the truck had gone for repair the day we picked it up and realized the milage had not been updated. We were lucky that man was there because he corrected our miles and charged us appropriately. So we pay get or receipt and go home. I look at the receipt and the man who rented the truck PRE CHARGED us for 20 miles. So we ended up paying for 20 in advance plus what we calculated the extra mileage was. So the older man ripped us off but the other gentlemen actually looked into the situation and fixed most of the problem. We still ended up paying for 20 extra miles but I was just glad it wasn't 60 so I am leaving it alone.

david F. 
Rating:
5.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

Check in rep very pleasant and helpful

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
3.0

Nothing exceptional about this repair shop that rents U-Haul, had to wait until a mechanic was available.

Angela H. 
Rating:
5.0

Quick, friendly service. Will use again in the future.

Chirs N. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
1.0

I paid 100 dollars for overnight. Now they are trying to charge 250 some more. This can't be right.

june J. 
Rating:
5.0

Very easy to get to. A large drop off area for uhaul vehicles.

Jeffrey H. 
Rating:
5.0

Friendly staff and very helpful!

Ashlyn T. 
Rating:
5.0

Customer service here was excellent.

Sean V. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Excellent customer service....no improvement needed.

Nancy H. 
Rating:
5.0

They were very friendly.

Alicia D. 
Rating:
4.0

Have purchased extras already in the truck

Ronnie T. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
3.0

Customer did not leave a comment.

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

bob H. 
Rating:
3.0

When I showed up it took 15 minutes to even find someone. Then it turns out the trailer I rented (6x12 utility) wasn't there. So I had to rent the 6x12 box trailer. Finally got out of there an hour after the time I requested. Now this morning I received the bill for a 2 day rental. I rented Saturday and returned Sunday. Very displeased with how this is managed. Somehow there is always a last minute change every time I rent from uhaul. It's very annoying.

Nick C. 
Rating:
5.0

Keep doing what you are doing. Great job.

sheryl C. 
Rating:
1.0

This place takes the last penny you have! I will never use uhaul again!

Toni D. 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

I don't know cause everything was very good

rodger O. 
Rating:
4.0

I was having problems with self and the guy came out and helped me

Tanis M. 
Rating:
5.0

Customer did not leave a comment.

D. Jason C. 
Rating:
4.0

Customer did not leave a comment.

TIM T. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

mathew S. 
Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
5.0

Customer did not leave a comment.

abraham R. 
Rating:
5.0

Customer did not leave a comment.

Kristi J. 
Rating:
3.0

Have the office area a little more presentable for customers. The computer keyboard, printer, fax machine and other office equipment looked like they had never been dusted. or cleaned.

Ronald K. 
Rating:
1.0

I had to return the truck back to that location when I thought I could drop it off in Chillicothe but I had to return it there and he charged me for the extra mileage!!!And that's not what I thought you had to do

mark W. 
Rating:
1.0

The location I picked up at was great. All 3 locations I dealt with were. The problem lies with the corporate office booking my pick-up for 30 miles from where I said I wanted to pick up, they then told me to pick up at the location I wanted. I was never informed that the truck was at another location that was 30 miles out of my way. Worst move ever

Kristie B. 
No reviews have been submitted for this location.

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