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Lisa C
Customer Reviews for Island Woods Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the truck ready for pick up time and location, clean your trucks, fix your brakes. Terrible experience, will never use U-Haul ever again
Aaron KFirst time renting from Brian. I was so pleased with the experience that I will do it again.
gary mreceived the truck with a big crack in the windshield directly infront of driving veiw
Brandon FBrian was very efficient and friendly. A good experience.
DONALD KUhaul sent me to this location to pick up the truck, which is 30 min drive away from the pickup location I selected originally with 1 day notice. And I’m not compensated for the gas cost to drive the extra 30mins, it’s an awful experience with Uhaul. The driveway of this location only allows one car to pass at a time, it’s too narrow and dangerous
Baolin LGoof experience.
Vincent CWhen we picked up the truck it had the incorrect mileage online. We took a picture of the actual mileage used the truck and returned it after driving 17 miles when it said we would be charged for 600 we filed a complaint with uhaul. They said someone would contact us and no one has for several days and now they are trying to charge us 700 dollars.
Curtis MBrian was very professional and had the truck ready and running for me when I arrived to pick it up. I would highly recommend him to anyone looking to rent a uhaul. I will use him in the future.
Dennis WIsland Woods got me the truck with out any problems
Jeffrey SDue to no fault of the owner, the computer software seemed to be not working and very slow. Besides that everything was great!
Nicole LBrian was awesome. Made the rental prompt and professional. I highly recommend using this location.
mary pAwesome customer service...unfortunately they didn’t get the truck in time to clean it before I arrived for pick up.... not their fault..
Donna RThe Truck needs to have a better ride. Any bump small or large in the road jolted us. Not sure if all your trucks are like this, but if they are you should change the shocks.
Edward SKey drop box broken, it should be fixed so customers can drop their keys without concern they may end up in someone else's hands.
Christine DNothing, everything was perfect.
Al SBrian was very helpful even called me to ask what time I would be arriving so he would be ready for me. Hooked me up and made sure I was safe to go. On the return trip again he was very personable. I will be using this location again. Thanks u haul for having a great service.
David CWhen dropping off the uhaul the place was closed so I left the key in the slot provided for uhaul rental keys. I did not use the amount of mileage we estimated at time of pick up, the graph of the gas gauge was incorrect but I had no choice but to put that much gas in the uhaul, the amount that the graph showed, I never received the credit for unused mileage. Matter of fact I never even got an acknowledgement of the uhaul being returned by me. I will not use this location again. I only had the uhaul for about 5 hours but had to pay full price for rental for the 1 full day.
CATHY BRate for 4X8 enclosed trailer from SC to RI was $45.00. cost for same size trailer from RI to SC was $182.00. Hugh difference! Your customer service told me it was a "supply and demand" pricing. Why should the consumer pay such a high price for the very same situation? I would go to another company but U-Haul has the corner on this size trailer. I will try to buy one before my next trip.
Ken GI cannot believe you charged me an extra $40 because I night dropped on Sunday and you didn't check it in until 9:45AM on Monday, thus causing an extra charge for a "day" because I picked it up at 7:30 AM on Saturday. REALLY?????? That's bullshit.
Nathan GYour representative offered fantastic customer service. It was an excellent experience.
LANCE WPlease make sure the trucks are clean before being rented again. There were mouse droppings, drywall pieces & parts of tools left in the truck, not the cab, from the previous user. We took pics before we used the truck.
Natasha BPost that you need to pay mileage and gas! 19.95 gets very expensive fast!!
NANCY Mtruck was full of dirt/soil and leaf debris.
Meaghan Mkeep on doing what he does he was very helpful and explaned what to do thank you it was a pleasure doing bussines there
George BWe were very satisfied.
Peter BGreat customer service!!!!
Paul PI understand that the place is going through a change in appearance, but make sure you have a working printer please. It took a long time to print!
Tammy CThank you.
Elaine BThis location where i picked up the truck was awesome i would recommend this location to my friends and family
SHERLY GQuick, easy service
Bart ZThe owner was friendly and accommodating. I am a small business and will be using this location for all my moving needs.
Robert GNone at this time.
RUSSELL LBoth my GPS device's showed this address about a mile down the road.
PAUL Snot to much nice rep at location very helpful and friendly
Russ BWas no drop off box location. Waited a half hour before I could drop the uhaul off to a guy that said he worked there.
JORDAN PPrompt and courteous service. Look forward to doing business with you again.
PAULA SImprovements? Nothing, Brian (owner) was more than helpful in keeping me on schedule and giving the best offer with appropriate insurance coverage he could provide. I move a lot of small equipment and having a trailer available is a great help for such a low cost. I'll be back often. Thank you!
MICHEAL CBrian went out of his way to be helpful and we appreciate that.
KRISTINE DIt was a little difficult to spot the sign by the road (but obviously we DID) but the staff was very friendly! The vehicle was perfect (better than expected)!
ANDY EVery satisfied, will use again when needed.
Ernest S