Customer Reviews for IStorage Gasparilla

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of IStorage Gasparilla

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Stephen S. on

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Staff member Nancy was professional, and pleasant. This U-Haul location was one of the best I ever did business with,a well run location.A model for other U-Haul businesses.

MAGALY W. on

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Kimball P. on

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Great to work with and the vehicle was well maintained. I will use this location again!

MAGALY W. on

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David W. on

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Best experience ever, and I've rented dozens of trucks over the years.

Michael H. on

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Richard S. on

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Keep up the excellent service!

Todd S. on

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Very helpful. Very knowledgeable

Kristin L. on

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Bruce S. on

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Mike Y. on

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TWYLA G. on

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JOSEPH D. on

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Overall this was a very good experience!

Todd S. on

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Darleen M. on

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Nancy S. on

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Purchased a lock for truck for a little over $8. Had a choice from two locks. Was told one wouldn't fit sold me the other one. Did not find out that this one wouldn't work either until loaded and ready to leave and uhaul place was closed. So I had to stop and by another one

Sidney L. on

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Great staff

Thomas C. on

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Great Customer Service, Friendly, Knowledge of all products offered

Vernon L. on

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Charles A. on

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Truck was clean and functional, but well used and the ride was not very smooth. The headliner was falling at the windshield. Mileage over 125K. I expected a newer unit.

Thomas W. on

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RONALD R. on

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This location was about 20 miles away from where we were staying. We wanted to get a truck in Englewood Fl There plenty of places to get one but they sent us to Gasparilla Fl what was about 20 miles from us.

Dirk S. on

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The truck we were given was not in good shape which we learned once it was loaded and on the highway. There was a lot of play in the steering and was hard to keep centered in the lane. We felt the steering was responsible for a scrape we put on the side of the box. Then upon arrival we found some of our possessions were wet due to rain coming in a hole on the interior side wall that was not visible on the outside. We really feel U-Haul put our lives at risk with the condition this truck was in.

Jeffery M. on

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No issues with the location. However, the mobile app check in is horrible. Checking in with the app takes far longer than a traditional check in. I am prolific mobile app user and typically prefer using apps for transaction....but the uHaul app is so painful and time consuming.

on

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Nothing at all staff very helpful And friendly great experience at this location

sherry E. on

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Tell customer they don’t have what you ordered before you get there. As well as the price per mile. 99 on weekend when we drove 20 miles to get it. Poor customer service

PAMELA V. on

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WILLIAM H. on

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