Customer Reviews for IStorage Katy
(U-Haul Neighborhood Dealer)

869 reviews

11511 Gaston Rd   Katy, TX 77494

(281) 394-4207

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 10 am - 2 pm
  • Wed-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 394-4207

11511 Gaston Rd
Katy, TX 77494

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 10 am - 2 pm
  • Wed-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

None

JACKEY C. 
Rating:
5.0

Customer did not leave a comment.

OLUKAYODE S. 
Rating:
5.0

Online pickup workflow still requires assistance.

Oleksii S. 
Rating:
5.0

Customer did not leave a comment.

LUIS O. 
Rating:
5.0

Very friendly staff.

AUGUSTO G. 
Rating:
5.0

Great service as always at this location.

John S. 
Rating:
3.0

When returning the Truck, app did not work, it would not download the picture of the dash showing mileage and fuel.

Ivan N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
1.0

Terrible experience, too much too type.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Mohammad E. 
Rating:
5.0

Mike was great. He made it all easy and answered my questions thoroughly. Great customer service. I will use again.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

That blankets in the back were in a mildewed trash bag with moisture trapped in, so they were unusable.

BRANDON G. 
Rating:
5.0

Customer did not leave a comment.

Kingdra S. 
Rating:
5.0

You online ap sucked. Local personel were awesome and fix the problems so I could get my truck quickly. Good job, IStorage Katy!

DONALD L. 
Rating:
5.0

Friendly staff that explain everything thoroughly and make sure you're in and out fast!

Diti P. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Thq you sincerely! 12/14

DAWAN H. 
Rating:
5.0

The lady that helped me was SUPER friendly! Big shout out!

GEOFFREY H. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL T. 
Rating:
5.0

Customer did not leave a comment.

RYANNE U. 
Rating:
5.0

Customer did not leave a comment.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

MIGUELANGEL R. 
Rating:
3.0

Communication was a bit rocky.

Jimenez M. 
Rating:
4.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

OVIDIU M. 
Rating:
5.0

Customer did not leave a comment.

PETER O. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

By far the best 26' truck I've ever ordered. It was a newer model and was a smooth drive.

Steven T. 
Rating:
4.0

No problems Can windshield weather stripping was taped on driver side and coming out of channel on passenger side. Vehicle message code on dash panel, oil change.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Pleasant experience as usual!

Kerri R. 
Rating:
5.0

Nice personnel. Fast service.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Alejandro V. 
Rating:
5.0

The front desk staff was friendly and courteous!!

GILBERT G. 
Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

Nothing

ERASTUS IAN M. 
Rating:
5.0

Great service.

HECTOR L. 
Rating:
5.0

Customer did not leave a comment.

Madison G. 
Rating:
5.0

Nice

JOSE P. 
Rating:
4.0

I ordered a Dolly with the car which i haven't received. Also i see i was charged twice on my CC with the same amount. I'm calling the customer support now!

Rami Z. 
Rating:
3.0

In my original booking I included a furniture dolly, but when at location I was told they didn't have any dolly available. That could have been informed before I arrived at store.

Daniel W. 
Rating:
5.0

The woman who helped me was amazing and so nice! She is by far the nicest person at any of the MANY places I have rented a truck at.

Franceska C. 
Rating:
5.0

Great staff

RAFAEL S. 
Rating:
5.0

Customer did not leave a comment.

Whitney H. 
Rating:
1.0

Customer did not leave a comment.

JOEMAR S. 
Rating:
3.0

I was very disappointed with my experience the U-Haul leaked and several of my packages and items got wet and destroyed because of a rather large leak in the truck.

James K. 
Rating:
5.0

Customer did not leave a comment.

BALAJI M. 
Rating:
2.0

Showed up for a scheduled pick up and employee not there. Pick up scheduled for 4. Sign on door said be back at 4:30. Went back at 5 still no one there. Called number, no answer. Person waiting said worker's car was in lot but not worker. Finally went back at 6 and was told an emergency had occurred. Not friendly or apologetic.

Jennifer W. 
Rating:
5.0

Ms. Jae was courteous and professional. Very accessible location for me. Very clean truck with a dolly to make moving heavy items much simpler. Great price!

OTIS V. 
Rating:
5.0

Just keep being who you guys are! Your Perfect easy and friendly customer service.😊 Thanks Guys

Eric G. 
Rating:
5.0

Professional!

FUYU Z. 
Rating:
5.0

Customer did not leave a comment.

Mahendra P T. 
Rating:
5.0

Best uhaul location

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

NICOLE T. 
Rating:
3.0

While the rental pickup location was okay, I had to use the mobile app because I was doing outside of standard hours. The site was absolutely horrible. Wouldn't work on my phone whatsoever - it took forever for my wife to be able to access and it frequently dropped. We got there at 7:45am and was not confirmed ready to go until 8:50am (costing me an hour and serious frustration). I will not be doing this again.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

OSCAR S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

Customer did not leave a comment.

RUDY V. 
Rating:
5.0

Great Job.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Mike was sensational. He supported me all the way until get the truck.

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Kirk G. 
Rating:
5.0

Nice place. Rented a U-Haul truck. Easy in, easy out. Will use again.

Petar R. 
Rating:
3.0

Customer did not leave a comment.

Lolita O. 
Rating:
5.0

Wry good customer service at both locations and very clean truck.

Kerri R. 
Rating:
3.0

I'm getting frustrated because I've been charged quite a bit more than I expected and I still haven't received a final bill to understand the charges! This would be a caution and possible reason for me not to recommend uhaul and/or this location.

Kamisi M. 
Rating:
5.0

Customer did not leave a comment.

GABRIELA V. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

The gentleman at the front desk is always so informative and knowledgeable about my needs in renting the truck. This makes about five trucks I have rented in the last two months and he is always taking care of me.

KELLY M. 
Rating:
5.0

Owner was extremely friendly and easy to work with. Equipment worked well. Second time I used this location, will do again every time!

DAVID B. 
Rating:
5.0

Awesme

Wiliam R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Mike was very friendly, knowledgeable and helpful with the rental of our 15ft truck

Timothy T. 
Rating:
4.0

Have earlier hours on at least a Saturday since its a peak time to want to rent, move and get things done sooner than later. You really need to open at 8am on a Saturday not 10am

Anthony S. 
Rating:
5.0

The lady working there was quite ruee to my husband. If she didn't want people to enter the building then they should post a sign and not yell at a customer that everything is done over the phone.

Vinh T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Nothing, Mike was so kind and helpful. We will be regular customers .

Jaswinder R. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Vu D. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
1.0

To return the truck I arrived 2 hours before posted closing time. Open light was on but door was locked. Waited an hour to settle my bill then had to did it through phone.

Jafar A. 
Rating:
4.0

Representative there (Jerona Tyson) was very courteous and extremely helpful!

Kevin E. 
Rating:
5.0

Very Friendly Staff....

Anibal A. 
Rating:
2.0

The tank was below 1/2 when I got in the truck. Despite that, I put in 4 gallons of gas prior to returning and took a picture of the gauge at 1/2 tank. I got the receipt and it showed my fuel as low and charged me a premium rate for 3 additional gallons!!! That is probably criminal but I don't have the energy to deal with it. Won't go back there again.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

FARROKH F. 
Rating:
4.0

dont charge for pack of blankets not used, delivered back in the bag, not used.

Vinicius C. 
Rating:
5.0

Customer did not leave a comment.

Emerson S. 
Rating:
5.0

Wonderful friendly service. Met all my questions and needs

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Ernesto V. 
Rating:
5.0

Awesome

Adrian V. 
Rating:
5.0

Customer did not leave a comment.

Patricia V. 
Rating:
5.0

Excellent and friendly attention. I recommend it

ALEXANDER M. 
Rating:
5.0

My first time renting an U-haul and the process was very streamlined and easy. A recent outstanding customer in booking and also in retrieving the truck. No contact return was very easy.

Misty R. 
Rating:
5.0

Polite and expedient with great service

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
No reviews have been submitted for this location.

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