Customer Reviews for Istorage Kings Bay
(U-Haul Neighborhood Dealer)

110 reviews

7957 W Gulf To Lake Hwy   Crystal River, FL 34429

(352) 794-7388

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 794-7388

7957 W Gulf To Lake Hwy
Crystal River, FL 34429

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

U-Haul it self let me down. The clerk at pick up could not get my reservation because U-Haul systems were down . It took me 45 min. to pick up my truck.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

DELLA-JEAN M. 
Rating:
5.0

Front desk person was Very helpful and great personality. Highly recommend istorage.

rickey G. 
Rating:
5.0

Kaitlyn made sure to correct my contract and made drop off a breeze

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Maribeth B. 
Rating:
5.0

very friendly customer service

Jhony B. 
Rating:
4.0

The Uhaul /Or/IStorage employee, was very helpful. She was kind and made sure all the rules and regulations were explained. She went above and beyond. There is nothing I would do different. I know that there is an issue with the Uhaul system. I have rented tow dollys and also trailors. I know the only issue I have had was certain places say that I can't tow my 2 cars with a 2019 Toyota Tacoma. I know that its been an issue at other Uhaul businesses. I didn't have an issue at IStorage. .

Tonya E. 
Rating:
5.0

Customer did not leave a comment.

Madison G. 
Rating:
4.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

Deanna Z. 
Rating:
3.0

To the point, quality control. Staff was very friendly and helpful, unfortunately trailer tire had broken belt, which should have been noticed if inspected, was bulging out. I had to turn around and limp back home loaded, cost me a day and 50 miles. Guys came to house and fixed were good, but took two hours to get there because staff did not tell them whether it was trailer or truck tire with problem...caused delay and had to make several calls to straighten it out

Michael L. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
4.0

Customer did not leave a comment.

Evelyn G. 
Rating:
5.0

These folks are great!

Stewart B. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

I would like it if the trailers had a tongue jack on them because it's very difficult to take the trailer off the back of the vehicle when you are by yourself when you drop it off

barbara H. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

maybe get help for unloading trailers, virus may have caused personel problems

harry F. 
Rating:
5.0

Customer did not leave a comment.

Gordon G. 
Rating:
5.0

They were excellent.

John B. 
Rating:
5.0

It was easy to return vehicle because it was at my storage location..uery pleased

Gil C. 
Rating:
5.0

Keep up the great service

JEFFREY J. 
Rating:
5.0

Excellent

lopez J. 
Rating:
5.0

Katherine and Chris are the best. The rental had a problem but their handling of the situation was far better and quicker than I was hoping for, The only place I will use in Crystal River!

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
5.0

Nothing Katherine and Chris are very Helpful on renting or returning any UHAUL equipment . Very friendly to do business with. The only place in Crystal River I will rent from.

ROBERT G. 
Rating:
5.0

Best place in Crystal River to pickup or drop-off uhaul rentals. Katherine and Chris are very knowledgeable on all uhal equipment. Both are very friendly to work with.

ROBERT G. 
Rating:
5.0

Katherine and Chris was excellent going over all my options and helping me choose the right equipment for my move. They made sure I understood my agreement and answered all my questions. A excellent place to pickup or drop off.

ROBERT G. 
Rating:
5.0

Chris and Katherine were were excellent in going over all optional that I could rent and making sure I understand everything before I left. This is the best Change nothing

ROBERT G. 
Rating:
3.0

Customer did not leave a comment.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Catherine is a super representative for U-Haul.

Denver M. 
Rating:
3.0

Directions for after hours drop off were confusing. Took a while for employees to meet us at truck to unattach trailer.

Michelle R. 
Rating:
1.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
4.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
4.0

Staff was friendly and helpful

Dawn D. 
Rating:
5.0

loved the mobile drop off

Shayne E. 
Rating:
5.0

Customer did not leave a comment.

Dakota C. 
Rating:
5.0

Had originally reserved a truck on-line at Diamond Storage/uHaul down the road in Beverly Hills, but John was a huge jerk because I called 26 minutes before his 5 pm closing, making it abundantly clear it was an imposition to rent us a truck. I previously rented a storage unit at this Kings Bay location & had a great experience so I decided to reject John's bad attitude by taking my business elsewhere! King's Bay more than made up for it, picked up truck, easy process, was ready for us, moved the sofa, DONE! If another location treats u rudely, flex your hard earned money muscle & rent from these guys. Will use them for future needs. Thanks King's Bay!

ELIZABETH T. 
Rating:
5.0

All was great! Very happy with my experience.

Brian R. 
Rating:
5.0

Very convenient location and excellent service. Great place to rent a UHaul from in the Crystal River or Citrus County area.

John Paul C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

iStorage Uhaul is friendly, efficient and professional. Carolyn (weekdays) and Chris (weekends) are both outstanding!

Dennis J. 
Rating:
5.0

Just keep up the great service!

Dennis J. 
Rating:
5.0

great deal

Beacon M. 
Rating:
5.0

Catherine was very helpful and pleasure to work with. Thanks, Theresa Kasten

THERESA K. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

This U Haul place is in a good location. The staff was very friendly and helpful. Katherine was willing to answer all of my questions. This was a very good experience and for my future needs, I will be back. Thank you.

James S. 
Rating:
5.0

Customer did not leave a comment.

tom K. 
Rating:
5.0

The woman that was there was awesome!! she made it so easy thank you

HERMONYONE W. 
Rating:
5.0

Customer did not leave a comment.

sharon S. 
Rating:
5.0

Customer did not leave a comment.

Alena K. 
Rating:
4.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

andrew H. 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
3.0

Customer did not leave a comment.

Joann P. 
Rating:
5.0

The girl at I storage was great and helped me with everything and made it easier for me .I'm very grateful to her

Pamala B. 
Rating:
5.0

Nothing: Katherine and Chris were a great help

KEvin H. 
Rating:
5.0

Customer did not leave a comment.

virginia B. 
Rating:
5.0

The staff at the Kingsbay iStorage was excellent to work with, very helpful and courteous!

virginia B. 
Rating:
5.0

The cab was filthy, smelled like smoke and had cigarette ashes all over the dash. Drove nicely though

Kelly S. 
Rating:
3.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

The manager was very friendly and courteous she reall went out of her way to make sure I got what I need .

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

Faith H. 
Rating:
5.0

I don't know the girls name who helped me, she is a 12 - (on a 1 to 10 scale ). I would promote her if I could. She was very fast and very helpful and to top it off, she was very sweet!

George T. 
Rating:
1.0

I had to put down 100.00 in cash was told i would get it back when i returned the truck...not!!! had to wait for a check in the mail. cut me short on moving money they should have told me it would be by check...cost me extra gas to get check from old adress and was out of cash after dropping the truck??

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

It was late when we dropped off the truck and didn't take very good pictures when it was dark

martin W. 
Rating:
5.0

I am avery impressed with Katherine , she knows the entire operation very well and she always goes above and beyond my expectations. When ever anyone asks I send them to Katherine. She is great!

Ruth A. 
Rating:
5.0

Customer did not leave a comment.

Ruth A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

No improvements necessary. Katherine at Kings Bay is just terrific. She is so helpful and cordial. Thank you for having Katherine as an employee.

LESLIE R. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
2.0

Inside was dirty, peat moss few nails ,l cleaned , guy put hitch on ball , walks away gone ,I put chains on and tighten to ball , they should do this for safety ,this was my 4th trailer rental so I new how

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
4.0

Customer did not leave a comment.

Tamara H. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

She was good. Could have been a little more thorough in explaining and examining truck

Bradford M. 
Rating:
4.0

Customer did not leave a comment.

david V. 
Rating:
5.0

Katherine was very nice and we would do busy again.

lilly M. 
Rating:
5.0

liked operation of truck and effiency Kings bay office personel.

George R. 
Rating:
5.0

Customer did not leave a comment.

RAMON L. 
Rating:
5.0

Had a gread help best warm wellcome and help.

Maurizio R. 
Rating:
5.0

We contacted Steve several times with changes due to problems with moving dates. He was most helpful. When we arrived it was raining and he helped take the tow trailers off for us. We also stored our belongings at this storage facility and he and Katherine were very helpful. I am very happy with the whole experience.

patricia B. 
Rating:
5.0

Very nice girl and would highly recommend!

dave W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

gail F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

The truck had no A.C. And it had over 103000 miles On it and half way to Fl. It ran on 4 cult with no power and the engine skipping didn't think it would make it here

Richard P. 
Rating:
5.0

Customer did not leave a comment.

MANETTE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
No reviews have been submitted for this location.

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