Customer Reviews for iStorage Titusville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of iStorage Titusville

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JEREMY C. on

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I am grateful for Jordan and Brian. Excellent guys. They are great guys with a desire to serve and to help. So help me, Uhaul should use these guys as a pattern for other locations.

Jennifer L. on

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Mary L. on

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Thomas F. on

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Rebecca L. on

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I had a terrible experience It took me 90 min to pick up my truck while my movers stood around waiting. The clerk at Istorage never mentioned downloading the app or the fact that if I arrived even 5 min after my reservation time it timed out and the reservation closed. Then I called reservations where the guy attempted to reset everything so I could complete process but he changed the to PM instead of AM. Then when we finally got all that updated and I was able to download the app, there was some approval missing. I was in the phone and transferred all around for more than an hour.

Brian R. on

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Diane G. on

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John A. on

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Nothing . The experience was excellent.

Heather W. on

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William P. on

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Glen W. on

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Leura H. on

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Augusto P. on

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Thomas S. on

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Staff always helpful

george H. on

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elizabeth L. on

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Nothing! All the Christmas decor was really great too!

Carl C. on

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Aaron P. on

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Remy M. on

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Returned using mobile app. Dropped key in drop box after closing everything out via the app and the attendant then comes out and tells me I can’t leave the truck at this location. Told me he has too many trucks even though my contract was for this return location. He gave me the key and forced me to leave and take it to another location several miles away! Horrible service and poor people skills!

William B. on

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We rented 20’ truck a day before the move. Confirmation was done by done. Transaction was done everything online.. We were schedule to pick up the truck Sept 14 @ 1000. We’re told everything is set we jus need to get into the office to sign some paper. When we got there .. most of the cloth we’re but missing half of it. We had a set moving time and friends were waiting and wasting time. We waiting another 45 mins get everything we ordered. We were told that everything is set up and all we had to do was sign papers and will be done by 5 mins. I was not impressed with the service .. will not recommend this particular location.

Roger M. on

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Jodi J. on

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Staff was extremely friendly and helpful! Made things so easy especially during a big move.

Donald P. on

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I had no problems at all so keep up the good work. Thank you Donald Presser.

Shane W. on

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ENRIQUE S. on

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Ruth T. on

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would prefer for the website be real-time for accuracy on when the location is open. The store website stated 9:30 open on Saturday, yet it does not open until 10:00 am, and the manager was there at 10:30. For individuals that are on a timeline, accuracy is essential.

Maurice W. on

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penni G. on

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Jordan was awesome!

Nils W. on

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The dealer I rented from I storage was Fantastic. I first went to your U-Haul Center on Garden Street and wanted to rent a 10 foot truck. They did not have any available. I only needed a 10 foot but would have taken a 15 foot if I could have gotten it for the price of a 10 foot. The manager told me he could not do that. He had at least 6 of the 15 footers sitting doing nothing. I asked him should I go to his competition and his response was he didn’t care. I was an Area Field Manager back when it was U-Haul Company of Eastern Florida out of Orlando. What I saw at your company store was not the U-Haul I worked for. Feel free to call me at 321-289-1284.

Amy S. on

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Jennifer A. on

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Very helpful people in every way - helped make our moving needs go smoothly and ahead of schedule. Much thanks!

Priscilla P. on

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Jordan was friendly and provided great customer service. Thank you

Tina N. on

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excellent customer service

rhonda V. on

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Be sure to tell the exact pricing ...

LeAnn E. on

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Staff very friendly and helpful.

David W. on

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Janine L. on

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They quaternary one price and changed it the day of pick up

Rodger S. on

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Very nice to work with. Nice group of people

Dean S. on

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IStorage and Jordan were the very best to work with!

mark W. on

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Yes, the manager is exllent!

Kelly B. on

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charlene B. on

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david C. on

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Jason R. on

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I told the clerk when I brought the truck back that it need to go to the shop for brake work. When u first step on the brakes the pedal goes straight to the floor so u got to pump it in order to stop.

jill B. on

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Jordan is great!

Dan M. on

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The staff at Istorage are outstanding. The first truck had a slight gas leak though but the staff Mike made switching into a different truck seamless. Mike at Istorage is the best in the business.

Cheryl M. on

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Robert B. on

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Amy P. on

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Dennis B. on

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Heidi S. on

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One improvement could be allowing the office staff to offer the discounted prices at the time of renting.

Vernon K. on

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Just a little longer wait time when I called customer service than I would have liked.

Walter D. on

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Everything looked great but the trailer leaked as we had quite a downpour. Couldn't see where it came from.

Walt B. on

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raymond R. on

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harley B. on

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Dennis C. on

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The staff at iStorage was friendly and helpful. I was told that if the truck I needed wasn't available, they would find me one that was.

ernest A. on

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Gregory F. on

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Hugh B. on

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Madeleine F. on

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Kacie K. on

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Andrew S. on

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Great service. Truck in good shape.

Mario B. on

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Ricky B. on

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Very Pleasant experience!! Mike and Jordon were very professional and helpful!

Gail S. on

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NOTHING !

Mark E. on

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The experience was great. Keep doing what your doing

Pat R. on

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service was excellent and equipment maintained. On this occasion only thing better for me would've been if the store was open on Sunday.

Dennis R. on

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John F. on

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Marian J. on

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Edward J. on

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CYNDEE W. on

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We were very pleased with the fast, efficient and friendly service we received at iStorage.

stephen S. on

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Nothing, the guys at I storage were we rented the truck are awesome people.

JAVEN F. on

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Musatye R. on

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Joshua R. on

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stephen S. on

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Great people, very friendly . Had me in and out in no time

Milton K. on

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Great service

JEAN B. on

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We were given the truck for 24 hrs and returned it less than 8 hrs later. Location closed Sunday. I was charged for another day plus 4 miles over. I was told I would receive a refund. To date haven't received any. Very disappointed. Will not use again.

Damion L. on

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I have a suspicion that my credit card information may have been stolen after being used at this location. When paying for the rental, I handed my CC over and was asked for my billing zip code, which seemed a little out of the ordinary since this is not typically required to process transactions (except gas pumps). Within two hours of leaving the location, I received a call from my bank stating that they stopped an attempted online transaction for a relatively high amount. The transaction was time stamped after my visit to this location and it was the first time that I used that particular CC in a while. No proof that it was actually anybody that worked there, but it's awfully coincidental and is enough to make me probably not want to go back there.

Tim R. on

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nothing. service we recieved was great!

raymond R. on

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TRACY K. on

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The only issue we had with the truck was that the interior light for the back of the truck did not work. Assuming that it was a blown bulb, it could have helped us because we had to unload in the dark with no light.

James R. on

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Friendly staff and prompt service.

Greg S. on

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Alison P. on

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They learn your name and they make you feel like you are part of the family. Remember you, remind you, be there for you. Mike and the Crew are the best U-Haul dealership ever and I rather drive 50 miles just to rent for them because I know they will take good care of me and my family. They will not steal from you, they know what their doing and the storage units are the safest in the east coast area guaranteed I move a lot for my husbands work and they make my life the best. Don't think Twice. iStorage is the place to make business.

Randi V. on

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ROBERT C. on

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VIRGINIA Z. on

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The young man that assisted me on Saturday, Feb. 20 (J. Beier) was extremely helpful, informative and considerate!

Chris M. on

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The guys there made it a simple and pleasant rental experience

Deborah T. on

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Continue to be as customer friendly as you are. Thanks, DEB

nancy M. on

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PRISCILLA R. on

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the gentleman that I dealt with was friendly, & have great service. Now the only thing I didn't like was the actual truck. It was clean, I just didn't like how it ran.

michael E. on

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James S. on

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WADE G. on

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JONATHAN H. on

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mike was very helpful

GREG S. on

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The person I dealt with was very nice and efficient.

EDDIE H. on

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