Customer Reviews for ITC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ITC

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RUSSI T.
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Customer service at uhaul

CELSO Q.
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The truck we rented had a persistent louder than normal engine noise on our second day of use. Because of this, I can only drive up to 55 months tops to alleviate the discomfort. Our first day of use moving our stuff to about 75 miles round trip, nothing out of the norm. I suggest a evaluation from a mechanic. I forgot to mention this concern during the return of the said truck to the U Haul branch in Porterville.

Kim H.
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Customer did not leave a comment.

Kim H.
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Customer did not leave a comment.

KONNIE B.
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WEAR A MASK. Did not due a walk through with the vehicle that had major damage. Didn't notate any of it. Didn't know if legally I needed to stop at the weigh scales, etc.

RANDALL B.
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The customer service was great, and the young man was very friendly and helpful and quick, it was a pleasure.

VALERIE A.
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Dalton was very attentive, friendly and helpful during our rental process, both by phone and in person. Unfortunately, we had 2 issues with the actual rental. 1. My address was not correct; and the system would not allow Dalton, the CSR's at 1-800-Gouhaul, or the receiving store to make the change needed. The receiving store did however include my correct address in the notes. 2. Dalton told us to call the Spring Hills, TN location while on our trip, in order to confirm a drop off date (if it changed) and storage (30 days free). I called the Spring Hills several times over the course of several days and left messages. I never received a return call. We experienced a “hit&run accident on our trip, and will I called to report it, the CSR informed me that the free storage was not available in Spring Hill. We had to change our drop off and storage to Brentwood, TN, which we did not want to do because of Brentwood being so close to Nashville and an hour away from Spring Hill. This change caused us to absorb approx $175 in additional hotel fees. Aubrey, Jon, and Jeff were exceptionally helpful at the Brentwood location. I appreciated all of their efforts to correct the address in the contract, and to assist me with returning the unit. I feel badly about not giving Dalton a better review because I feel that the problems he encountered were due to computer issues and lack of sufficient training with regards to the storage rental issue. He was a delightful young man, and tried his very best to make our experience a good one, and apologized for the troubles we encountered.

REBECCA L.
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Customer did not leave a comment.

GARY WAYNE G.
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Make sure Daulton is on duty. He was great!!! Daulton told me that he would have the truck there when I needed it, and it was there waiting for me when I arrived. Not only was Daulton friendly and kind to me, but his work ethic is exemplary. Daulton is truly a compliment to the UHaul company.

Enrico A.
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Customer did not leave a comment.

Brian W.
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NICHOLAS G.
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I have always found everyone to be helpful, well experienced and courteous--always good people.

Luis A.
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While the original equipment was not available at the store, the individual working there was able to find something and save the day! its unfortunate that uhaul does not have the ability to quickly release equipment that is sitting in their lot and reported stolen!

JAIME C.
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Customer did not leave a comment.

DANIEL P.
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You folks truley understand the possible. Hardships one may encounter on a long journey. And your team of professionals aided all possible dificiencys. I felt. Comforted thanks to U Haul

RAYMOND E.
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Eric G.
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ARTURO B.
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Nothing everything was greate especially the phone service very very helpfull

ROBERTO P.
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Hans H.
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The truck was super dirty when I received it.

Kelly W.
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Customer did not leave a comment.

Melinda D.
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Dalton was great - courteous, quick and knew his job well. Made it easy and fast for us to get the truck on the road to get the job done rather than a long process eating up time Dalton is the reason it went very well. I came over from another location that had 1 broken down truck and it was a night and day service experience.

William M.
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Customer did not leave a comment.

Brenda F.
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Ashley S.
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JERRY C.
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One of the wheels on the trailer was a different size than the others and it hadn't been inspected since February of 2019.

Yessenia R.
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Theres nothing more better than having the security that you are protected. Thank you Uhaul for keeping my son and I protected with a safe truck and with your insurance.

Katlin P.
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The staff member explained to me that they had low inventory and that may have been the reason I was given such an old trailer, but he did not advise me as to any remedies for my inconvenience.

Moctezuma M.
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had trouble setting up online, but scheduled the truck and was later call by the local office in porterville, were i talked to brenden and he took care of me and assured me of my truck would be ready and with the correct charges. Thank you for the smooth transaction and friendly service.

FRANK P.
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Customer did not leave a comment.

carla C.
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Customer service was good. Truck was dirty on the inside of cab.

Steve S.
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Customer did not leave a comment.

EDWARD G.
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The sales person there was Great for only one man operation Awesome , fast friendly an cooperate..thanks

Albert S.
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Would be nice to be able to find the Pickup or Van in Porterville. Sometimes the 10" is just too big and going all the way to Visalia to get a Pickup or Van not convenient from Porterville.

DOMINGO A.
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Customer did not leave a comment.

JOHN G.
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Opening at 8 AM instead of 8:30 AM

Joetta B.
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Customer did not leave a comment.

DANIEL M.
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KYLE F.
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Eddie C.
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Jerry C.
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Deborah F.
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Dalton was great. He was so helpful, friendly and willing to go the extra mile for us. Jack and Deborah Franklin

Allen K.
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excellent experience

Todd Y.
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Great experience! Dalton is always a pleasure to work with. Thank you ITC U-Haul! Todd Yost

Melissa W.
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Customer did not leave a comment.

Maria C.
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Customer did not leave a comment.

Lloyd J.
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Friendly professional. Was very helpful with making my change in location. Excellent

Bobby I.
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Over charged me

Daniel K.
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Customer did not leave a comment.

Luke H.
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Customer did not leave a comment.

Albert S.
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Better selection of Vehicles to include smaller box trucks are missed. Pick Ups and Cargo Vans are scarce.

Glen R.
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Customer did not leave a comment.

Erick A.
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Kind & friendly staff. And helpful & knowledgeable. Remember to reserve a head...

Julie R.
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Dalton and Isaiah were amazing at pick up and drop off!

Joetta B.
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Customer did not leave a comment.

Vern N.
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Moises O.
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Tony N.
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Kristy M.
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Rosendo N.
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I have no complaints, it was such quick amazing services

Tom M.
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Customer did not leave a comment.

Gustavo R.
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I rented a 26 footer over the phone and was set up to be picked up after business hours. Here's were I'm not too happy with their service. I Specifically ask If the truck came with a dolly and was told “yes”. Well, it didn't come with a dolly! I called the office number hoping someone would answer but got an after hours voice mail. I left a message stating that there was no dolly In the truck hoping someone would return my call and nothing. Unfortunately, I was already billed for the rental so I had No choice but to move all my furniture, washer & dryer, dressers, Armoires & not to mention all my heavy boxes without a dolly. When I returned the truck, I advised personnel of the missing dolly and if there was anything they could do for the inconvenience (I wasn't looking for a free rental, but hoping they did compensate for the inconvenience). I was told “I can't do anything now since the transaction has been completed but I can see if you can get a better rate for next time.”. I asked if the trucks were inspected before they're rented out and was told “yes”. Then why wasn't there a dolly in this truck?! Guess they messed up that inspection!!

Carol C.
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Professional, knowledgeable, and concerned for our needs. He went above and beyond helping me find the items I needed.

Sandra D.
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Customer did not leave a comment.

Glen R.
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Ricardo B.
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Nothing of note. He was very helpful.

Ramon M.
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Raymond W.
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They gave us back $55 where at other location. If u fill up for gas u have a discount they did not have it at this location all they wanted was money

James C.
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Customer did not leave a comment.

Dustin P.
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Donald Z.
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Thomas M.
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Michael D.
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Dianna N.
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Arthur G.
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Christopher H.
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Great location The service people were the best Thank you Chris

Loretta W.
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sunny B.
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Steven S.
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Karen S.
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My receipt shows that I was charged for two days when I only rented and used the truck for one day. This absolutely must be corrected. I should not be charged double.

Mary H.
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I like using the app! Thanks for helping make my move a little easier!!!

Verna G.
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Customer did not leave a comment.

Velinda G.
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Customer did not leave a comment.

Glen R.
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Very friendly and knowledgeable.

Evelyn M.
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Customer did not leave a comment.

Christopher B.
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Christianherbert C.
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Gabriel B.
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russell G.
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Arturo H.
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Make the entrance a bit wider.

Yolanda S.
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None

Steve A.
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Customer did not leave a comment.

Martin H.
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Friendly and helpful staff. A little short of inventory, though...

David C.
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I was over charged for my return and got the runaround to get the money credited back to my account. Used a debit card and couldn't dispute it. Customer service said manager at drop off had to do it he said maybe pickup location had it. They said no...back to customer service. Somebody needs to step up!

Devin D.
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The locations office was clean and professional and it was easy to pick up the truck I reserved. I felt that the price for the uhaul was great.

Raul M.
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Customer did not leave a comment.

Laurel K.
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Very disconcerting to drive away with a truck with the check engine light on. Pointed it out to the manager and were told not to worry about it. Because we were very pressed for time, we didn't have time to wait for a different truck.

Charlene T.
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I explained what was going on with the truck he said it would repost it.

Lich T.
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Customer did not leave a comment.

DARRYL M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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