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Tracy T
Customer Reviews for JDDP Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful and friendly.
JUSTIN AThey need better signage. If it wasn't for google maps I would not have known it was a uhaul dropoff center. I had to drive around the block because there was no sign for uhaul. When I made it into parking lot there was a place for key drop off and a car tow dolly, those were my only hints.
Pete UVery helpful and polite!
Shannon HIt was hidden between an audio store and a strip mall not clearly marked. If we hadn’t seen the trailers there we would have drove past it more than once. There were no clear instructions on how to leave the vehicle.
Brandon KBetter backing up directions Fill out paperwork faster
Michael ANeeded to change my reservation for a day later, which was hassle-free; however, the representative who assisted me changed the pickup location without informing me, so my moving day plans got off to a rocky start.
Jacob MThis location was very helpful.
Marcia HJust took a bit to get checked in, slow computers. But the employee was very helpful and attentive.
John KThe location was fine but the reservation online process was shitty. You moved my reservation to a place that didn't have all the items I had reserved and I had to go to two locations. Moving is stressful and time restricted enough without dealing with that. The staff at the locations were wonderful and very helpful.
Anne VSite was hard to find. No U-Haul signage anywhere.
KATHRYN SJDDP Rentals has no sign. Address not easily visible from street. Nothing indicating it was a uhaul location except one truck in lot. Basically an audio shop.
JAMES KI waited 30 minutes before I was helped. After being helped, it turned out the trailer I rented wasn’t at this location. Then I had to drive to a car stereo shop to pick up the trailer. Very unorganized. Took forever to get on the road because of these guys.
David HThis operation was absolutely unacceptable. They did not have the equipment I had ordered weeks prior and instead of an apology or working to right their mistake they simply took my money and told me to get the equipment at the downtown location. I hauled a trailer they hooked up to my car for several miles through busy streets to get the equipment I needed and JDDP Rentals did not provide me. After stopping at two different storage locations, I finally found the correct location to get my remaining equipment. The staff downtown was very nice and helpful, they fixed the chains I was dragging as the JDDP Rentals staff didn't even bother to twist them to shorten them up. I called the store an hour later and left a voicemail to have me call them back and never heard back from them again. Uhaul needs to investigate this place. They make the company look bad!
Matthew BSaid that they did not have space to park truck. Was not a site that sold or. allowed return of unused boxes. Personel was less than helpful.
terry lEverything was great I just moved to the state and they were very welcoming. They were very organized and clean also the 2 beautiful women there were very polite and helpful!
Xavier BIt was difficult to find. I did not see any signs at the business indicating that it was 'JDDP Rentals' or a Uhaul drop off so it was very confusing. The parking lot was also very small and full so it wasn't the easiest place to park a big truck. The people that worked there were very nice and helpful, though.
Logan PThe trailer tire blew out and the wheel bearing were bad. This trailer should have never been let out the lot. We had to call someone to help us.
ranae vNo signage or even any Uhaul trucks here so couldn’t find the place. Clerk was not friendly and threatened to charge us for paint scrapes that we did not do!
Judy SEverything was outstanding.the people were very helpful and friendly
Bill NThis location was not designated well and was extremely hard to find and was on a road with construction as well. There was not a U-Haul sign of any kind....that I could see.
Cynthia FBetter communication would be appreciated with the change of location of the rental
Tess MDon’t complain when someone chooses your location for drop off. Be more gracious. It was on their records we were coming but she acted like we were putting her out since she was low on space.
Debbie RVery friendly and quick
steve pThe people were real friendly and explained how everything is suppose to go. But it is not the best location, small area and parking isnt the best. I would recomend them cuz of their friendliness
ray eNothing to improve - it is a small shop with friendly service!
Peter SVery friendly, courteous, and professional.
steve pGreat customer service!
ron dPatty answered all my questions, had my receipt waiting for me when I arrived. She was very helpful and couldn't understand why the other shop wasn't helpful at all. I would recommend this place for sure! I was relieved to receive help and talk to a human being!
Julienne AThe parking lot was a bit small but the staff was great.
Scott CThere was no signage showing it was a U-Haul facility.
Geoff OThe person who attached the car dolly was rude. He should be a little nicer to customers.
Brandy CPatty was very helpful. I was recommended to use U-Haul by someone who used to work for U- Haul. This was our 2nd time in 3 months we used them. Would recommend to anyone who needs to move.
Boyd MVery helpful and will definitely use again. Thanks again for the great service!
BILL LThe people were great and the location was really good. It was hard to find because it is inside another business and there are no outside signs anywhere that let you know it's inside that business. I spotted the truck after passing the place twice.
JAMIE BGreat crew
steve cN/A
HENRY FThe UHaul website must be updated. Even representatives at several locations admited this. The website MUST advise that a reservation does not reserve your requested item; it is merely a suggestion that someone will Later check if your item is available. Currently, after completing a reservation online, it says: "Congratulations on reserving your (item)! We'll see you today in the store!" I would prefer a more accurate description, like: "Thank you for letting us know what you need. We'll review our availability in your area and call you in a few days". This will greatly avoid confusion.
Alicia HOriginally I was to pick up and drop off in Sioux Falls SD on Marion Rd and 10th at a auto repair type place...Charlie was sooo rude and they hardly ever answered their phone. He had the wrong type of trailer reserved for us and told us we'd probably have to drive somewhere else in town to get one. So unfriendly and not helpful. That's why we changed and picked up in Brookings and dropped at jddp rentals. Maybe Charlie shouldn't rent uhauls for you if he has to be so unpleasant.
KIM Gthis location does not open till 9 am. I would like it to open by 8 am.
mark bI was unsure where to park the vehicle and how to turn in my keys. There was no sign for U-Haul that I was able to see. The workers out front were very helpful and directed me to the appropriate area to turn in the keys.
Tavia R