Customer Reviews for JJ's Towing
(U-Haul Neighborhood Dealer)

Rating:

5.0

Amazing customer service, lady was great and super friendly, had what I needed and the rental was super easy. Will use again.

Rating:

1.0

The lady in the office was rude, and distracted by the tow truck driver calling her on dispatch. They rented us a truck with a check engine light on. When we brought it to their attention a general manager was called just to tell us it was the fuel cap. I drove this truck smelling of raw gas 2 hrs north to move my family. When I got to storage the gas was leaking out onto the ground, alignment and some of my belongings got soaked due to it leaking. Truck never should of been in rotations for renting.

Rating:

1.0

Poor customer service. What happened to U-Haul attendants that helped you. Everything now has to be done on your smartphone with good internet access.

Rating:

1.0

Rental lady was really rude and kept saying we are a towing company like she wanted nothing to do with uhaul! Will never rent from uhaul again!

Rating:

4.0

Lower the prices for rental trailers. Uhaul is asking the same amount of money to rent a trailer as it costs to buy one of comparable size in some cases.

Rating:

3.0

There wasn't anyone available to help get the trailer off my hitch. I had to wait 30 mins for a person to come from elsewhere. The place I was originally supposed to drop it off at wasn't open. Huge mess dropping this trailer off. I will rethink my rental for next time. These trailers are really heavy and U-Haul needs to mount a hitch jack if customers are expected to put it in themselves. Someone is going to get hurt

Rating:

2.0

We got there after hours. The person-unsure if it was a true employee- grunted and pointed where he wanted the truck parked. There was an unleashed dog wandering around the lot, which is down a long gravel dead end amidst abandoned homes and cars.

Rating:

3.0

This is an impound lot. For your typical impound this was a great experience.

Rating:

5.0

Move the drop off box to a more visible location.

Rating:

5.0

Very friendly and helpful service.

Rating:

5.0

The staff at this location are very friendly, and the trucks are clean. Be careful with the navigation though. It's a bit tricky to find if you miss the turn.

Rating:

2.0

We waited for 20 min with an employee because he was unsure what to do. His boss came out and replied that they had to go do a pickup and can't help us, and to call uhaul phone number. By the time we figured out how to get set up, we lost 35 min from the 4 hours I reserved. Horrible customer service!

Rating:

4.0

Agent was extremely helpful!

Rating:

2.0

Wasn't told of after hour fee and the cleaning charge was for a few pine needles. Disappointed, didn't have this problem before with uhaul.

Rating:

3.0

I was in and out in no time!

Rating:

3.0

Trailer appears to have lots of use and miles. While it is functional, there are a number of Pop rivets missing on the door end. Overall the unit was clean.

Rating:

4.0

The place was closed so I had to use the app to gain entry and get the keys. Never again. It was an awful experience. SIX TIMES I had to upload a photo of me and front/back of my license. Twice I had to call customer service. I was there at 3:50 to pick up the truck at 4 and I didnt drive away until 4:45.

Rating:

5.0

The staff was very knowledgeable and professional.

Rating:

5.0

I think it was Karen who stayed late to help me. I really appreciated her help.

Rating:

5.0

The staff at jj's was excellent,very friendly

Rating:

2.0

very difficult to find, remote turn signals not working, no assistance to hook up rather long check out even with pre regsistering

Rating:

1.0

Operators of this uhaul location were less than professional and caused undue distress during our move. When we arrived, my family with 3 children walked into a smoke filled office with dogs barking everywhere only to find that the rented dolly we ordered in order to move our large furniture was not available...the office manager (I'm assuming) began yelling at the other workers on front of my husband and I (we sent the kids outside because of the incredible amount of second hand smoke) belittling them for forgetting to pickup the dolly from another location. The office manager offered for us to come back the next day to pick up our uhaul and dolly and we could receive a reimbursement for $40. We agreed to get our equipment the next day and yet never received the $40 reimbursement. When we were given the contract, it indicated that the uhaul we were renting had a full tank of gas and we needed to return it filled. When we finally got into the uhaul, it had less than a half tank of gas. Thank goodness I took a picture of the gauges so the problem could be rectified, because they also tried to cheat us out of mileage. The contract they gave us was 30 miles off on the odometer! I showed the picture of the actual odometer reading when we dropped our uhaul off back home in Salem Oregon. I would absolutely NOT recommend using JJ's Towing @ 19706 Grand Mound Way SW Rochester, WA 98579 THANKFULLY the uhaul drop off was incredibly smooth and the gentleman who helped us was able to undo all of the mistakes that the original location made. He was kind and professional, exactly what we would expect from uhaul.

Rating:

5.0

Have 4-8 open trailers for one way instead of having to return to location

Rating:

5.0

n/a

Rating:

5.0

Can't see what could be improved. Excellent experience here

Rating:

5.0

Was supper easy to deal with and after a long move that was perfect

Rating:

3.0

Fix the driveway/road - deep potholes. Especially an issue when it has been raining.

Rating:

3.0

I was disappointed that they had no blankets. I had to drove 1 hr round trip to get the truck cuz I was told no trucks at the place I made reservation. When I drove to uhaul that I had made reservations at to get blankets their were 6 trucks available. They had no accessories.

Rating:

5.0

All was good Nice people

Rating:

5.0

Excellent service from the company! Uhaul booked the reservation at the location which would have been normally closed. It could have turned out really bad, but a staff member happened to be going to the location and found me sitting there. The staff helping me quickly looked up my reservation and was wonderful! She even took the time to call and price check the charges. It was greatly appreciated. Things couldn't have worked out better and I would recommend them.

Rating:

3.0

Too far off the traveled paths, had to go down gravel roads to find the location.

Rating:

5.0

The lady working there was very kind and courteous. It was very convenient and easy drop off of the trailer that I had rented. I was able to drop off the trailer and have the paperwork expedited within 5 minutes and be on my way to take care of other things.

Rating:

4.0

small town U-Haul rental location but the staff was very friendly and helpful!

Rating:

3.0

The location was hard to find the signage was not easily visible

Rating:

3.0

Assist the customer in hook ups and set ups of equipment. In both cases, I was doing the hookups for the first time and did not know how, but I could not rely on staffs because either they were short staff or hiding behind their office/desk.

Rating:

1.0

The person renting me the truck and car hauler trailer had me connect the trailer to the truck, connect the wiring, connect the safety chains, and check the trailer lights & turn signals. After I asked her for help she refused citing U-Haul policy. When I asked why she said that it created liability for U-Haul and was against the law for her to do connect the trailer. Against the law? How odd. Furthermore, I was to do the walk around by myself, noting any truck damage and tell her about any additional damage not on the report. At the very least training of staff and owner is warranted. As a bolster to her refusal to help she related a story about an older woman who came in for either a trailer or car carrier and was given no help connecting the trailer, but handed a flyer on how to connect the trailer. There was absolutely NO PROBLEM with the staff attitude. She was cheerful and helpful with what she purported to be her role. The problems are with what she was required to do. About the rental yard. No signage pointing down a long alley bordered by chain link fencing with a bend in the middle to where JJ's Towing is located. It had to be pointed out to me by a local who knew where JJ's Towing is located. The trucks are not even visible from the street. I didn't see any signage for JJ's Towing OR U-Haul.